TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 2 out of 5 by from Used for several years We have used Turbo Tax for over 10 years. I appreciate the software being user friendly. The only problem this year was the fees have tripled and I am very unsatisfied with the price. We will shop around next year or maybe stay with Turbo Tax if it is least expensive.
Date published: 2021-05-06
Rated 2 out of 5 by from Not happy I purchased the CD at Costco and had nothing but problems. Starting off with it shutting my computer down by itself and not saving any of my 15 w-2s info that i had already typed in causing me to have to call you and start all over again.
Date published: 2021-05-06
Rated 5 out of 5 by from gets taxes done I've used turbo tax for my return for the last 2 years. They work wonders and no line at tax office
Date published: 2021-05-06
Rated 5 out of 5 by from Turbotax is Super easy and efficient Ive used turbo tax to free file for years. Glad to have just as easy going time using the self employed version.
Date published: 2021-05-06
Rated 3 out of 5 by from Need more description of steps Some of the info was confusing. More descriptions of steps would help.
Date published: 2021-05-06
Rated 5 out of 5 by from turbo tax is very helpful thank you it was very easy they explained everything to me in a great way
Date published: 2021-05-06
Rated 1 out of 5 by from TurboTax is Terrible I am having a terrible experience. It is not letting me efile and it has taken several hours to complete all of these sections. It took me much less time completing paper returns. I would not recommend turbotax. It still is not letting me efile and this is extremely frustrating.
Date published: 2021-05-06
Rated 4 out of 5 by from Not overly complicated Got support when needed. Once established; all went well. Very easy to follow.
Date published: 2021-05-06
Rated 5 out of 5 by from GREAT PRODUCT!!! I HAVE BEEN TURBO TAX USER FOR THE PAST 5 YEARS AND VERY PLEASE WITH THE SERVICE BECAUSE IT QUICK, ACCURATE, AND EASY TO FOLLOW INSTRUCTIONS.
Date published: 2021-05-06
Rated 2 out of 5 by from Electronic Filing Purchased Turbo Tax CD, finished my taxes to find out I could not file online because my return included the QBI Form #8995. The Premier edition is for Investments & Rental Property so why wouldn't you be able to file online? Seems like your tech department needs to do some updating with the ability to file this online. I was told by someone on your support team that the only way to file online was to delete the QBI form which would cause me to loose the deduction. Why would you not state that on the information portion located on the back cover of the cd? I have been using TurboTax for several years but because of this issue both last year and again this year, I will be looking for alternatives in the upcoming tax seasons unless this issue is resolved. Thanks!
Date published: 2021-05-06
All TurboTax® Offerings Reviews - Page 1766
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Used for several years We have used Turbo Tax for over 10 years. I appreciate the software being user friendly. The only problem this year was the fees have tripled and I am very unsatisfied with the price. We will shop around next year or maybe stay with Turbo Tax if it is least expensive.
Date published: 2021-05-06
Rated 2 out of 5 by from Not happy I purchased the CD at Costco and had nothing but problems. Starting off with it shutting my computer down by itself and not saving any of my 15 w-2s info that i had already typed in causing me to have to call you and start all over again.
Date published: 2021-05-06
Rated 5 out of 5 by from gets taxes done I've used turbo tax for my return for the last 2 years. They work wonders and no line at tax office
Date published: 2021-05-06
Rated 5 out of 5 by from Turbotax is Super easy and efficient Ive used turbo tax to free file for years. Glad to have just as easy going time using the self employed version.
Date published: 2021-05-06
Rated 3 out of 5 by from Need more description of steps Some of the info was confusing. More descriptions of steps would help.
Date published: 2021-05-06
Rated 5 out of 5 by from turbo tax is very helpful thank you it was very easy they explained everything to me in a great way
Date published: 2021-05-06
Rated 1 out of 5 by from TurboTax is Terrible I am having a terrible experience. It is not letting me efile and it has taken several hours to complete all of these sections. It took me much less time completing paper returns. I would not recommend turbotax. It still is not letting me efile and this is extremely frustrating.
Date published: 2021-05-06
Rated 4 out of 5 by from Not overly complicated Got support when needed. Once established; all went well. Very easy to follow.
Date published: 2021-05-06
Rated 5 out of 5 by from GREAT PRODUCT!!! I HAVE BEEN TURBO TAX USER FOR THE PAST 5 YEARS AND VERY PLEASE WITH THE SERVICE BECAUSE IT QUICK, ACCURATE, AND EASY TO FOLLOW INSTRUCTIONS.
Date published: 2021-05-06
Rated 2 out of 5 by from Electronic Filing Purchased Turbo Tax CD, finished my taxes to find out I could not file online because my return included the QBI Form #8995. The Premier edition is for Investments & Rental Property so why wouldn't you be able to file online? Seems like your tech department needs to do some updating with the ability to file this online. I was told by someone on your support team that the only way to file online was to delete the QBI form which would cause me to loose the deduction. Why would you not state that on the information portion located on the back cover of the cd? I have been using TurboTax for several years but because of this issue both last year and again this year, I will be looking for alternatives in the upcoming tax seasons unless this issue is resolved. Thanks!
Date published: 2021-05-06
All TurboTax® Offerings Reviews - Page 1766