TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 1 out of 5 by from technical disaster when you open it, no choice but to update, but fatal errors prevent you from ever getting in after the first time. Help by phone? Nope, not a person. Directions to patches that never solved the problem. oogle (terms say I can't reference another website) helped direct me to uninstall and reinstall. Thank god for oogle. I wasted half a day on no progress at all. You oversold it. Prior years were great.
Date published: 2022-04-16
Rated 5 out of 5 by from Good Stuff Have used the product for a number of years. Never have problems.
Date published: 2022-04-16
Rated 4 out of 5 by from Turbo Tax is a good online tax tool I really find it helpful to be able to download my financial information from various financial institutions as part of my tax tool.
Date published: 2022-04-16
Rated 4 out of 5 by from Very easy to use Worked us thru all the steps, very helpful and inexpensive.
Date published: 2022-04-16
Rated 3 out of 5 by from Not as user friendly this year I use Turbo Tax because it shows up when I am logged into USAA, but USAA was not an option as a bank to automatically load information. Also, I have no idea if I did my taxes correctly because I was unable to put in my Military Retirement 1099-R under my name, only my husband. It was not smooth as it normally has been.
Date published: 2022-04-16
Rated 1 out of 5 by from It just continui to get worst every year. This year was SUPER confusing. And customer service is NON-existent. This will be my last and final year with Turbo Tax. I'm going to try H&R block next year
Date published: 2022-04-16
Rated 1 out of 5 by from Turbo Tax Business is useless for MI returns MI returns must be filed electronically but TurboTax is not an approved e-file company by the State of MI, Treasury Department. I paid for MI state tax submission but at the end was informed that MI 1041 could not be e-filed. MI requires that all 1041 forms be e-filed. Turbo did not offer a suggestion as to how I should e-file. MI won't accept mailed 1041's. So, I spent $ to do state returns that can't be sent through Turbo Tax. Plus, while doing the 1041 MI taxes with TurboTax I was asked to provide a fiduciary number, which I don't have and never had. I am a trustee of the trust and have always filed as self-prepared. Also, the name of the trust was highlighted as needing a change, but the name was correct. Given these two issues, the program went into a continuous loop that I couldn't move past. Very frustrating! I am an experiences TurboTax user. This was the worst experience.
Date published: 2022-04-16
Rated 5 out of 5 by from Consistent and Easy I have been using TurboTax for years. It is the best way to prepare your taxes if you decide not to hire a CPA.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy as Pie Was very easy even though I had several unusual filings
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Turbo Tax makes filing easy and stress free, used it now for eight years.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1406
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from technical disaster when you open it, no choice but to update, but fatal errors prevent you from ever getting in after the first time. Help by phone? Nope, not a person. Directions to patches that never solved the problem. oogle (terms say I can't reference another website) helped direct me to uninstall and reinstall. Thank god for oogle. I wasted half a day on no progress at all. You oversold it. Prior years were great.
Date published: 2022-04-16
Rated 5 out of 5 by from Good Stuff Have used the product for a number of years. Never have problems.
Date published: 2022-04-16
Rated 4 out of 5 by from Turbo Tax is a good online tax tool I really find it helpful to be able to download my financial information from various financial institutions as part of my tax tool.
Date published: 2022-04-16
Rated 4 out of 5 by from Very easy to use Worked us thru all the steps, very helpful and inexpensive.
Date published: 2022-04-16
Rated 3 out of 5 by from Not as user friendly this year I use Turbo Tax because it shows up when I am logged into USAA, but USAA was not an option as a bank to automatically load information. Also, I have no idea if I did my taxes correctly because I was unable to put in my Military Retirement 1099-R under my name, only my husband. It was not smooth as it normally has been.
Date published: 2022-04-16
Rated 1 out of 5 by from It just continui to get worst every year. This year was SUPER confusing. And customer service is NON-existent. This will be my last and final year with Turbo Tax. I'm going to try H&R block next year
Date published: 2022-04-16
Rated 1 out of 5 by from Turbo Tax Business is useless for MI returns MI returns must be filed electronically but TurboTax is not an approved e-file company by the State of MI, Treasury Department. I paid for MI state tax submission but at the end was informed that MI 1041 could not be e-filed. MI requires that all 1041 forms be e-filed. Turbo did not offer a suggestion as to how I should e-file. MI won't accept mailed 1041's. So, I spent $ to do state returns that can't be sent through Turbo Tax. Plus, while doing the 1041 MI taxes with TurboTax I was asked to provide a fiduciary number, which I don't have and never had. I am a trustee of the trust and have always filed as self-prepared. Also, the name of the trust was highlighted as needing a change, but the name was correct. Given these two issues, the program went into a continuous loop that I couldn't move past. Very frustrating! I am an experiences TurboTax user. This was the worst experience.
Date published: 2022-04-16
Rated 5 out of 5 by from Consistent and Easy I have been using TurboTax for years. It is the best way to prepare your taxes if you decide not to hire a CPA.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy as Pie Was very easy even though I had several unusual filings
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Turbo Tax makes filing easy and stress free, used it now for eight years.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1406