TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 1 out of 5 by from Live chat was not worth the time or money For the first time, I paid for "Live" services. I owed way more money than I expected this year. So I got on a call, and I'm not sure why, but this person, while friendly, would not stay on topic; the call must have taken an hour just to get a couple of basic questions answered. In the end, I didn't get anything useful out of this hour -- and I paid a tidy sum of money in order to go through that experience.
Date published: 2022-04-16
Rated 1 out of 5 by from Overly Dumbed Down and Takes for Ever. The software is annoying to use because it is overly dumbed down so that a clueless person can use it. Each screen they show you has only 1 or 2 questions or inputs. So you need to go through hundreds of screens. It would be much faster to get as much info in each screen (at least info related to same topic can be fit in 1 screen)
Date published: 2022-04-16
Rated 5 out of 5 by from Great Experience with my Turbo Tax Representative The website was user friendly and extremely easy. The error I made was fixed with the help of the customer service representative. The turbo tax online agent Daniel was AWESOME!
Date published: 2022-04-16
Rated 4 out of 5 by from It just gets easier! I've been using turbotax for years... back when they came on CDs lol. It's only getting better every year. Our tax laws are so weird.. its good to have some type of service to keep things simple and mostly automated so we don't miss any details. I love having the tax return history available in digital form
Date published: 2022-04-16
Rated 1 out of 5 by from technical disaster when you open it, no choice but to update, but fatal errors prevent you from ever getting in after the first time. Help by phone? Nope, not a person. Directions to patches that never solved the problem. oogle (terms say I can't reference another website) helped direct me to uninstall and reinstall. Thank god for oogle. I wasted half a day on no progress at all. You oversold it. Prior years were great.
Date published: 2022-04-16
Rated 5 out of 5 by from Good Stuff Have used the product for a number of years. Never have problems.
Date published: 2022-04-16
Rated 4 out of 5 by from Turbo Tax is a good online tax tool I really find it helpful to be able to download my financial information from various financial institutions as part of my tax tool.
Date published: 2022-04-16
Rated 4 out of 5 by from Very easy to use Worked us thru all the steps, very helpful and inexpensive.
Date published: 2022-04-16
Rated 3 out of 5 by from Not as user friendly this year I use Turbo Tax because it shows up when I am logged into USAA, but USAA was not an option as a bank to automatically load information. Also, I have no idea if I did my taxes correctly because I was unable to put in my Military Retirement 1099-R under my name, only my husband. It was not smooth as it normally has been.
Date published: 2022-04-16
Rated 1 out of 5 by from It just continui to get worst every year. This year was SUPER confusing. And customer service is NON-existent. This will be my last and final year with Turbo Tax. I'm going to try H&R block next year
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1400
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Live chat was not worth the time or money For the first time, I paid for "Live" services. I owed way more money than I expected this year. So I got on a call, and I'm not sure why, but this person, while friendly, would not stay on topic; the call must have taken an hour just to get a couple of basic questions answered. In the end, I didn't get anything useful out of this hour -- and I paid a tidy sum of money in order to go through that experience.
Date published: 2022-04-16
Rated 1 out of 5 by from Overly Dumbed Down and Takes for Ever. The software is annoying to use because it is overly dumbed down so that a clueless person can use it. Each screen they show you has only 1 or 2 questions or inputs. So you need to go through hundreds of screens. It would be much faster to get as much info in each screen (at least info related to same topic can be fit in 1 screen)
Date published: 2022-04-16
Rated 5 out of 5 by from Great Experience with my Turbo Tax Representative The website was user friendly and extremely easy. The error I made was fixed with the help of the customer service representative. The turbo tax online agent Daniel was AWESOME!
Date published: 2022-04-16
Rated 4 out of 5 by from It just gets easier! I've been using turbotax for years... back when they came on CDs lol. It's only getting better every year. Our tax laws are so weird.. its good to have some type of service to keep things simple and mostly automated so we don't miss any details. I love having the tax return history available in digital form
Date published: 2022-04-16
Rated 1 out of 5 by from technical disaster when you open it, no choice but to update, but fatal errors prevent you from ever getting in after the first time. Help by phone? Nope, not a person. Directions to patches that never solved the problem. oogle (terms say I can't reference another website) helped direct me to uninstall and reinstall. Thank god for oogle. I wasted half a day on no progress at all. You oversold it. Prior years were great.
Date published: 2022-04-16
Rated 5 out of 5 by from Good Stuff Have used the product for a number of years. Never have problems.
Date published: 2022-04-16
Rated 4 out of 5 by from Turbo Tax is a good online tax tool I really find it helpful to be able to download my financial information from various financial institutions as part of my tax tool.
Date published: 2022-04-16
Rated 4 out of 5 by from Very easy to use Worked us thru all the steps, very helpful and inexpensive.
Date published: 2022-04-16
Rated 3 out of 5 by from Not as user friendly this year I use Turbo Tax because it shows up when I am logged into USAA, but USAA was not an option as a bank to automatically load information. Also, I have no idea if I did my taxes correctly because I was unable to put in my Military Retirement 1099-R under my name, only my husband. It was not smooth as it normally has been.
Date published: 2022-04-16
Rated 1 out of 5 by from It just continui to get worst every year. This year was SUPER confusing. And customer service is NON-existent. This will be my last and final year with Turbo Tax. I'm going to try H&R block next year
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1400