TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 2 out of 5 by from Sooo tedious to use If you get everything right, with all of the info available the first time through it works well. But after reviewing the forms and finding errors, navigating back through endless questions to fix one field is really tedious. I had to completely delete a rental property and start over because the AMT depreciation amount was wrong and I could never find a way to change it. I wish I could just fill in the IRS forms.
Date published: 2021-05-14
Rated 5 out of 5 by from Great job for a another year Great job for another year. Thank you very much...
Date published: 2021-05-14
Rated 4 out of 5 by from First Time and Very Impressed! Very easy to read and follow - Great support with live chat and screen share.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax Turbo Tax is very easy to use and the price is very reasonable.
Date published: 2021-05-14
Rated 5 out of 5 by from menu driven turbo tax chat is an excellent feature while working on tax return
Date published: 2021-05-14
Rated 5 out of 5 by from Great Experience with TurboTax There was an issue with one of my forms. The specialist reached out to me within 5 minutes of asking for help just days before the filing deadline. She stuck with me until with got the problem solved. Very good support.
Date published: 2021-05-14
Rated 4 out of 5 by from Helped me get it done. Turbotax seems less user friendly to me the last two times. This time there were some numbers that doubled and I couldn't undo them the first time. I had to talk to a rep. and he helped me decide the best thing to do was clear it all and start over. Later a number tripled and another number doubled. For a moment I had income of negative $112,000 plus! I called a rep. (Anthony) and he helped me straighten it out and answered my questions. Glad I got it done, but did find it stressful.
Date published: 2021-05-14
Rated 5 out of 5 by from A fast efficient free tax return product. I started out with Credit Karma But I was so frustrated with the problems I was having with them so I turned to Intuit and my taxes were in just over one hour. Very easy to use.
Date published: 2021-05-14
Rated 5 out of 5 by from EASY It's my first time filing taxes and TurboTax made it super easy to file!
Date published: 2021-05-14
Rated 5 out of 5 by from Rejection Tax Refiled Very Friendly & Knowledgeable, happy voice. More people like her is great.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1387
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Sooo tedious to use If you get everything right, with all of the info available the first time through it works well. But after reviewing the forms and finding errors, navigating back through endless questions to fix one field is really tedious. I had to completely delete a rental property and start over because the AMT depreciation amount was wrong and I could never find a way to change it. I wish I could just fill in the IRS forms.
Date published: 2021-05-14
Rated 5 out of 5 by from Great job for a another year Great job for another year. Thank you very much...
Date published: 2021-05-14
Rated 4 out of 5 by from First Time and Very Impressed! Very easy to read and follow - Great support with live chat and screen share.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax Turbo Tax is very easy to use and the price is very reasonable.
Date published: 2021-05-14
Rated 5 out of 5 by from menu driven turbo tax chat is an excellent feature while working on tax return
Date published: 2021-05-14
Rated 5 out of 5 by from Great Experience with TurboTax There was an issue with one of my forms. The specialist reached out to me within 5 minutes of asking for help just days before the filing deadline. She stuck with me until with got the problem solved. Very good support.
Date published: 2021-05-14
Rated 4 out of 5 by from Helped me get it done. Turbotax seems less user friendly to me the last two times. This time there were some numbers that doubled and I couldn't undo them the first time. I had to talk to a rep. and he helped me decide the best thing to do was clear it all and start over. Later a number tripled and another number doubled. For a moment I had income of negative $112,000 plus! I called a rep. (Anthony) and he helped me straighten it out and answered my questions. Glad I got it done, but did find it stressful.
Date published: 2021-05-14
Rated 5 out of 5 by from A fast efficient free tax return product. I started out with Credit Karma But I was so frustrated with the problems I was having with them so I turned to Intuit and my taxes were in just over one hour. Very easy to use.
Date published: 2021-05-14
Rated 5 out of 5 by from EASY It's my first time filing taxes and TurboTax made it super easy to file!
Date published: 2021-05-14
Rated 5 out of 5 by from Rejection Tax Refiled Very Friendly & Knowledgeable, happy voice. More people like her is great.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1387