TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from I have used Turbo Tax for over 10 years, I have not complaint. I needed help on one issue and was helped quickly and efficiently
Date published: 2021-07-16
Rated 5 out of 5 by from Turbo Tax is the best For me is an great experience working with you product. Thank you.
Date published: 2021-07-16
Rated 5 out of 5 by from Easy to Use and Accurate! So easy to use and very accurate!! Walks you through every step. Almost fool proof!
Date published: 2021-07-16
Rated 5 out of 5 by from Tubro-tax is great. Love Anne... I was able to finish finally. I love Turbo-tax.
Date published: 2021-07-16
Rated 4 out of 5 by from Director of Operations It was easy to do my own taxes and e-file them. Simple to use
Date published: 2021-07-16
Rated 5 out of 5 by from Awesome Enjoyed the app. Recommend to others. Was easy to use
Date published: 2021-07-16
Rated 5 out of 5 by from Love Turbo Tax process system! The Turbo Tax system truly makes filing your taxes pretty simple.
Date published: 2021-07-16
Rated 5 out of 5 by from i found that it was easy to navigate a really easy tool to use i would suggest the usage to the people i know
Date published: 2021-07-16
Rated 4 out of 5 by from Correction Needed You need to make it possible to do multiple types of tax documents at the same time. Turbo tax "locks" the filer into the tax return being done until it is done. This year, I needed to make an estimated tax payment for 2021 before 2020 was filed. Since I couldn't get around 2020, I filed an inaccurate return on purpose. I need a revised W-2 that I don't have yet. In order to avoid several hundred dollars in penalties for not filing and paying my estimated tax for 2021, I had to file 2020 today so I can make my estimated payment today, which is the last day to do it!
Date published: 2021-07-16
Rated 3 out of 5 by from Becoming frustrated This is the second or third year I have tried to enter something simple like renting out a room in my house. As I complete each year I get very different results depending on how TurboTax asks the questions. I am beginning to think maybe TurboTax can ONLY handle the simplest situations. Also, somebody needs to work on the process when you find errors. It is great to detect something missing, but on the correction screen it ONLY allow me to change a number. I have notices if I ever accidentally click a form (for example high dedeductible healthcare form) it will NEVER let me delete it. I did NOT use a high deductible this year, but once I accidentally clicked that question, went back and changed it, that form came up over and over and over and over and over and over and over and over again. Wouldn't it be smarter to ask if I needed that form? How to get rid of it? I didn't think it was going to let me EFile so I finally had to just select SELF-ONLY check mark to EFile. (Which strangely changed by amount due)??????? I am not as confident in the accuracy of this app each year, unfortunately.
Date published: 2021-07-16
All TurboTax® Offerings Reviews - Page 106
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from I have used Turbo Tax for over 10 years, I have not complaint. I needed help on one issue and was helped quickly and efficiently
Date published: 2021-07-16
Rated 5 out of 5 by from Turbo Tax is the best For me is an great experience working with you product. Thank you.
Date published: 2021-07-16
Rated 5 out of 5 by from Easy to Use and Accurate! So easy to use and very accurate!! Walks you through every step. Almost fool proof!
Date published: 2021-07-16
Rated 5 out of 5 by from Tubro-tax is great. Love Anne... I was able to finish finally. I love Turbo-tax.
Date published: 2021-07-16
Rated 4 out of 5 by from Director of Operations It was easy to do my own taxes and e-file them. Simple to use
Date published: 2021-07-16
Rated 5 out of 5 by from Awesome Enjoyed the app. Recommend to others. Was easy to use
Date published: 2021-07-16
Rated 5 out of 5 by from Love Turbo Tax process system! The Turbo Tax system truly makes filing your taxes pretty simple.
Date published: 2021-07-16
Rated 5 out of 5 by from i found that it was easy to navigate a really easy tool to use i would suggest the usage to the people i know
Date published: 2021-07-16
Rated 4 out of 5 by from Correction Needed You need to make it possible to do multiple types of tax documents at the same time. Turbo tax "locks" the filer into the tax return being done until it is done. This year, I needed to make an estimated tax payment for 2021 before 2020 was filed. Since I couldn't get around 2020, I filed an inaccurate return on purpose. I need a revised W-2 that I don't have yet. In order to avoid several hundred dollars in penalties for not filing and paying my estimated tax for 2021, I had to file 2020 today so I can make my estimated payment today, which is the last day to do it!
Date published: 2021-07-16
Rated 3 out of 5 by from Becoming frustrated This is the second or third year I have tried to enter something simple like renting out a room in my house. As I complete each year I get very different results depending on how TurboTax asks the questions. I am beginning to think maybe TurboTax can ONLY handle the simplest situations. Also, somebody needs to work on the process when you find errors. It is great to detect something missing, but on the correction screen it ONLY allow me to change a number. I have notices if I ever accidentally click a form (for example high dedeductible healthcare form) it will NEVER let me delete it. I did NOT use a high deductible this year, but once I accidentally clicked that question, went back and changed it, that form came up over and over and over and over and over and over and over and over again. Wouldn't it be smarter to ask if I needed that form? How to get rid of it? I didn't think it was going to let me EFile so I finally had to just select SELF-ONLY check mark to EFile. (Which strangely changed by amount due)??????? I am not as confident in the accuracy of this app each year, unfortunately.
Date published: 2021-07-16
All TurboTax® Offerings Reviews - Page 106