TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 1 out of 5 by from severe problems in reporting W-2g gambling winning Form W-2G Gambling Winnings: 42 entry's total. The first 15 entries were normal, about 10 minutes each. The next 10 or so began to slow to about 20 minutes each. The next 12 began to slow to about 30 minutes each, with zeros dropping off and wait times exceeding 1 minute on Each Item.
Date published: 2021-05-15
Rated 4 out of 5 by from Good product. Entering details takes patience. I've used Turbo Tax for many years at this point and, while I do like it and will use it again next year, trying to gather all the detailed information that is required requires lots of patience, at least for me.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is easy I've used Turbo Tax for a number of years. It is easy, quick, and provides walk-through assistance to catch the little things.
Date published: 2021-05-15
Rated 2 out of 5 by from Service Code Did Not Work Turbotax defaulted me to Self Employed product when I did not need it and at the time of filing my taxes, after HOURS of inputting my information I was not able to downgrade, I was informed I needed to start over with downgraded product, which that was not an option for me. I was then given a service code to enter at the time of purchasing which would discount my product by $180. I applied the code and received confirmation that the code ws accepted, but after submitting payment, code in fact was not applied! I then called Turbotax, spoke with a representative who filed another case for me to be reviewed in 5-7 business days!
Date published: 2021-05-15
Rated 3 out of 5 by from Easy but Spendy I usually do a free return with Turbo Tax and it is great! This year I needed to file for an LLC, so the cost was $200, which was unexpected. Additionally I live in a state where there are no state taxes, so it was disappointing to pay $200 when my return is in fact less extensive than other states. I wish this could be taken into account. I did receive some helpful info and a review from an expert.
Date published: 2021-05-15
Rated 5 out of 5 by from Another Successful Tax Year Closed with TurboTax I've been using TurboTax every year since the late-1990s, so it's pretty obvious that I don't...and won't...use anything else. With our tax code as outrageously complicated as it is, TurboTax whittles it down to something is understandable, explainable, and manageable.
Date published: 2021-05-15
Rated 5 out of 5 by from Excellent Turbo Tax Very User friendly Will use every year I feel confident in Turbo Tax
Date published: 2021-05-15
Rated 1 out of 5 by from Never will I use Turbo Tax again nor recommend it. every year there are multiple rejections from IRS. This year was due to AGI again
Date published: 2021-05-15
Rated 5 out of 5 by from nice niceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
Date published: 2021-05-15
Rated 5 out of 5 by from Easy and fast! I am terrified of tax prep but this tool is easy enough for me to use with confidence. Thanks!
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1041
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from severe problems in reporting W-2g gambling winning Form W-2G Gambling Winnings: 42 entry's total. The first 15 entries were normal, about 10 minutes each. The next 10 or so began to slow to about 20 minutes each. The next 12 began to slow to about 30 minutes each, with zeros dropping off and wait times exceeding 1 minute on Each Item.
Date published: 2021-05-15
Rated 4 out of 5 by from Good product. Entering details takes patience. I've used Turbo Tax for many years at this point and, while I do like it and will use it again next year, trying to gather all the detailed information that is required requires lots of patience, at least for me.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is easy I've used Turbo Tax for a number of years. It is easy, quick, and provides walk-through assistance to catch the little things.
Date published: 2021-05-15
Rated 2 out of 5 by from Service Code Did Not Work Turbotax defaulted me to Self Employed product when I did not need it and at the time of filing my taxes, after HOURS of inputting my information I was not able to downgrade, I was informed I needed to start over with downgraded product, which that was not an option for me. I was then given a service code to enter at the time of purchasing which would discount my product by $180. I applied the code and received confirmation that the code ws accepted, but after submitting payment, code in fact was not applied! I then called Turbotax, spoke with a representative who filed another case for me to be reviewed in 5-7 business days!
Date published: 2021-05-15
Rated 3 out of 5 by from Easy but Spendy I usually do a free return with Turbo Tax and it is great! This year I needed to file for an LLC, so the cost was $200, which was unexpected. Additionally I live in a state where there are no state taxes, so it was disappointing to pay $200 when my return is in fact less extensive than other states. I wish this could be taken into account. I did receive some helpful info and a review from an expert.
Date published: 2021-05-15
Rated 5 out of 5 by from Another Successful Tax Year Closed with TurboTax I've been using TurboTax every year since the late-1990s, so it's pretty obvious that I don't...and won't...use anything else. With our tax code as outrageously complicated as it is, TurboTax whittles it down to something is understandable, explainable, and manageable.
Date published: 2021-05-15
Rated 5 out of 5 by from Excellent Turbo Tax Very User friendly Will use every year I feel confident in Turbo Tax
Date published: 2021-05-15
Rated 1 out of 5 by from Never will I use Turbo Tax again nor recommend it. every year there are multiple rejections from IRS. This year was due to AGI again
Date published: 2021-05-15
Rated 5 out of 5 by from nice niceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
Date published: 2021-05-15
Rated 5 out of 5 by from Easy and fast! I am terrified of tax prep but this tool is easy enough for me to use with confidence. Thanks!
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1041