TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Excellent having been using Tubio Tax for many years. It's so easy to use and I will definitely use it again next year.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax Ease Great Program...very easy to use. I have used Turbotax for decades!
Date published: 2021-05-15
Rated 4 out of 5 by from Glitch with the charitable contribution. Everything was fine, except for glitch. Although up to $300 of charitable contribution could be report despite taking the standard deduction, the software would allow reporting of any amount. In order to efile, I ended up deleting all charitable contribution info. Annoying.
Date published: 2021-05-15
Rated 2 out of 5 by from Great product until the final step, then awful The process is easy, straightforward until ready to file. Then confusing steps about getting audit protection, I don't want that! Then no way to bypass that awful option. Seems like extortion to me.
Date published: 2021-05-15
Rated 5 out of 5 by from Very easy, saved me nearly $ 1,000 filing fees Easy to use. Help if you need it. Nice to be able to return to various sections as you gather addition tax information needed. Well done !!!
Date published: 2021-05-15
Rated 5 out of 5 by from It's a good product, this year had issues I found that this year the product had more issues than prior years. Could not get payment to go through for defense assistance and also had trouble downloading.
Date published: 2021-05-15
Rated 5 out of 5 by from Very Easy to Use Loved that the information was transferred for me and I just had to review.
Date published: 2021-05-15
Rated 5 out of 5 by from Another great experience Everything is easy to understand. I used the help button a couple of times. I also used live help with a short wait time for an expert. She stayed with me to completely resolve the problem with easy to understand answers to my questions. They are truly experts and available readily. I will continue to use Turbo Tax!
Date published: 2021-05-15
Rated 3 out of 5 by from Could NOT get HELP when needed Had a zero in a field that Turbo Tax said should be blank, but it would not let me delete the zero. I called for support and got an automated run around that referred me back to the on-line help that I had already tried to find an answer. I have been using TurboTax Premier for the last ten years. NOT HAPPY
Date published: 2021-05-15
Rated 5 out of 5 by from turbo tax had trouble finishing the taxes because i have lost prior files. i did finish after all.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1026
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Excellent having been using Tubio Tax for many years. It's so easy to use and I will definitely use it again next year.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax Ease Great Program...very easy to use. I have used Turbotax for decades!
Date published: 2021-05-15
Rated 4 out of 5 by from Glitch with the charitable contribution. Everything was fine, except for glitch. Although up to $300 of charitable contribution could be report despite taking the standard deduction, the software would allow reporting of any amount. In order to efile, I ended up deleting all charitable contribution info. Annoying.
Date published: 2021-05-15
Rated 2 out of 5 by from Great product until the final step, then awful The process is easy, straightforward until ready to file. Then confusing steps about getting audit protection, I don't want that! Then no way to bypass that awful option. Seems like extortion to me.
Date published: 2021-05-15
Rated 5 out of 5 by from Very easy, saved me nearly $ 1,000 filing fees Easy to use. Help if you need it. Nice to be able to return to various sections as you gather addition tax information needed. Well done !!!
Date published: 2021-05-15
Rated 5 out of 5 by from It's a good product, this year had issues I found that this year the product had more issues than prior years. Could not get payment to go through for defense assistance and also had trouble downloading.
Date published: 2021-05-15
Rated 5 out of 5 by from Very Easy to Use Loved that the information was transferred for me and I just had to review.
Date published: 2021-05-15
Rated 5 out of 5 by from Another great experience Everything is easy to understand. I used the help button a couple of times. I also used live help with a short wait time for an expert. She stayed with me to completely resolve the problem with easy to understand answers to my questions. They are truly experts and available readily. I will continue to use Turbo Tax!
Date published: 2021-05-15
Rated 3 out of 5 by from Could NOT get HELP when needed Had a zero in a field that Turbo Tax said should be blank, but it would not let me delete the zero. I called for support and got an automated run around that referred me back to the on-line help that I had already tried to find an answer. I have been using TurboTax Premier for the last ten years. NOT HAPPY
Date published: 2021-05-15
Rated 5 out of 5 by from turbo tax had trouble finishing the taxes because i have lost prior files. i did finish after all.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1026