TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Wasn't up to par this year - technical problems mo When I started, TurboTax (TT) crashed numerous times (Force Quit) when trying to retrieve last year's data. Initially, it could not even find that. Then, after these problems there were problems with KeyChain, very cumbersome. When I finally imported last year's info and started to work on my return yesterday, it didn't seem to be there today when I went back to work on it. Finally, I got that straightened out. Also, though I had no problems with the tax aspect of the software, it seemed much more cumbersome and non-intuitive than in all the prior years (many) that I've used TT. All in all, TT did not work smoothly this year and I'll likely look at other software options next year!
Date published: 2022-04-01
Rated 5 out of 5 by from AMAZING CS AND RESPONSIVENESS MY AGENT KIMBERLY WAS AMAZING AN VERY RESPONSIVE. SHE SET UP AN PHONE CALL AND TOOK HER TIME TO TRULY UNDERSTAND MY SITUATION AND STEER ME IN THE RIGHT DIRECTION.
Date published: 2022-04-01
Rated 5 out of 5 by from Live service gave me great peace of mind My tax expert, Nita, was prompt and clearly explained what needed to do. She helped me gather all documents and completed my tax return for me- saving me time and stress!
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo tax is awesome , quick , & easy! I love turbo tax! Very quick and easy to get done.
Date published: 2022-04-01
Rated 5 out of 5 by from It's a great service It's easy to use and I really enjoyed the experience to working on my taxes at home and not having to go somewhere to do my taxes..
Date published: 2022-04-01
Rated 2 out of 5 by from Every year it takes me longer and always trouble Been rejected twice...hope the third one goes through. Problem with the matching pin which I didn't remember we did last year. If so I had no record so I created two one for me and one for my wife. Also TurboTax wanted info on my daughter (dependent) which required me to put in numbers from the 1040 Which I couldn't do because my first two pages were not visable to me as they were internal to the tax return inside the computer...ended up just deleting a legitimate dependent just to get the taxes done!!!
Date published: 2022-04-01
Rated 5 out of 5 by from Another great ease of tax returns with Turbo Tax! Tax are not fun, but Turbo Tax reduces the stress by making the site ease to follow.
Date published: 2022-04-01
Rated 3 out of 5 by from Controller I have used Turbo Tax for years to do Federal and state returns. After I filed state return, I went back on turbo tax and the return changed do to the Child Credit which was not there when I first filed. I now have to file an amended return. Why was it not there in the first place?
Date published: 2022-04-01
Rated 5 out of 5 by from Good Days Work Very nice program. Happily, done business with Turbo Tax for many years
Date published: 2022-04-01
Rated 5 out of 5 by from SIMPLE AND HELPFUL EASY PROGRAM THAT PERFORMS THE NECESSARY TASKS TO FIND FILL OUT YOUR TAXES WITH BEST BENNEFITS FOR YOU.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 7479
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Wasn't up to par this year - technical problems mo When I started, TurboTax (TT) crashed numerous times (Force Quit) when trying to retrieve last year's data. Initially, it could not even find that. Then, after these problems there were problems with KeyChain, very cumbersome. When I finally imported last year's info and started to work on my return yesterday, it didn't seem to be there today when I went back to work on it. Finally, I got that straightened out. Also, though I had no problems with the tax aspect of the software, it seemed much more cumbersome and non-intuitive than in all the prior years (many) that I've used TT. All in all, TT did not work smoothly this year and I'll likely look at other software options next year!
Date published: 2022-04-01
Rated 5 out of 5 by from AMAZING CS AND RESPONSIVENESS MY AGENT KIMBERLY WAS AMAZING AN VERY RESPONSIVE. SHE SET UP AN PHONE CALL AND TOOK HER TIME TO TRULY UNDERSTAND MY SITUATION AND STEER ME IN THE RIGHT DIRECTION.
Date published: 2022-04-01
Rated 5 out of 5 by from Live service gave me great peace of mind My tax expert, Nita, was prompt and clearly explained what needed to do. She helped me gather all documents and completed my tax return for me- saving me time and stress!
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo tax is awesome , quick , & easy! I love turbo tax! Very quick and easy to get done.
Date published: 2022-04-01
Rated 5 out of 5 by from It's a great service It's easy to use and I really enjoyed the experience to working on my taxes at home and not having to go somewhere to do my taxes..
Date published: 2022-04-01
Rated 2 out of 5 by from Every year it takes me longer and always trouble Been rejected twice...hope the third one goes through. Problem with the matching pin which I didn't remember we did last year. If so I had no record so I created two one for me and one for my wife. Also TurboTax wanted info on my daughter (dependent) which required me to put in numbers from the 1040 Which I couldn't do because my first two pages were not visable to me as they were internal to the tax return inside the computer...ended up just deleting a legitimate dependent just to get the taxes done!!!
Date published: 2022-04-01
Rated 5 out of 5 by from Another great ease of tax returns with Turbo Tax! Tax are not fun, but Turbo Tax reduces the stress by making the site ease to follow.
Date published: 2022-04-01
Rated 3 out of 5 by from Controller I have used Turbo Tax for years to do Federal and state returns. After I filed state return, I went back on turbo tax and the return changed do to the Child Credit which was not there when I first filed. I now have to file an amended return. Why was it not there in the first place?
Date published: 2022-04-01
Rated 5 out of 5 by from Good Days Work Very nice program. Happily, done business with Turbo Tax for many years
Date published: 2022-04-01
Rated 5 out of 5 by from SIMPLE AND HELPFUL EASY PROGRAM THAT PERFORMS THE NECESSARY TASKS TO FIND FILL OUT YOUR TAXES WITH BEST BENNEFITS FOR YOU.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 7479