TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbotax is awesome to a point Turbotax is generally very easy to use until your paperwork gets complicated. At that point the basic service is unmanageable. The reason why I decided to upgrade is because after submitting my paperwork up to a point I was instructed to go back and review and one of the review pages was not readable as it was drawing from one of my pdf forms and the boxes that were to be filled out by me were unreadable. It was at that point I decided to upgrade to a live service. Kendall was my guy and he helped me every step of the way. He deserves any raise or bonus coming to him which I wholeheartedly believe he should receive.
Date published: 2022-05-02
Rated 3 out of 5 by from Not so Great! This Turbo Tax was the most confusing I have ever used and I have been using it for many, many years. Also, I was suppose to get one State Return Free and I did not. I only filed one State Return and it made me pay $25.00
Date published: 2022-05-02
Rated 3 out of 5 by from I want Turbotax to be awesome but..... I just wish that turbo tax could combine my two logins that I set up. It was an error on my part but I would really appreciate if someone could look into this.
Date published: 2022-05-02
Rated 5 out of 5 by from Easy peazy Loved the simplicity of it. Really was a great way to do my business taxes
Date published: 2022-05-02
Rated 5 out of 5 by from Mike was a pleasure to work with in filing Mike was awesome to work with on this. Very responsive and did the upmost to ensure I was filing correctly and maximizing my benefits. His additional commentary we walked through the completed report was extremely helpful as well. I believe his advice will save me hundreds, if not thousands in my filings coming up in the next few years. Would highly recommend working with him again.
Date published: 2022-05-02
Rated 5 out of 5 by from Turbo Tax full service is awesome! It was such a timesaver. I was connected with a skilled, knowledgeable tax expert.
Date published: 2022-05-02
Rated 5 out of 5 by from I trust it immensely! Turbo Tax was very intuitive before this year, but have used prior versions, as well as other tax software, and I think they have improved each year with ease of use and good online information. I have not had to engage any of their online Tax Experts yet, and that is just a testiment on how easy the software is to use. I trust it immensely.
Date published: 2022-05-02
Rated 5 out of 5 by from Turbo Tax is very easy to use and helpful I have been using TT for the past several years and love the simplicity of it and the helpful support I get when needed.
Date published: 2022-05-02
Rated 5 out of 5 by from Came through in a pinch! I knew I owed and was just overwhelmed with the whole process. I really like the fact that you can talk to "live" people, even in the middle of the night which was when I filed mine after getting off from work. The live people was really a nice touch.
Date published: 2022-05-02
Rated 5 out of 5 by from Jeff was outstanding!! Jeff made the whole process quick & easy. His knowledge, experience, communication & leadership are unmatched!!
Date published: 2022-05-02
All TurboTax® Offerings Reviews - Page 7400
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbotax is awesome to a point Turbotax is generally very easy to use until your paperwork gets complicated. At that point the basic service is unmanageable. The reason why I decided to upgrade is because after submitting my paperwork up to a point I was instructed to go back and review and one of the review pages was not readable as it was drawing from one of my pdf forms and the boxes that were to be filled out by me were unreadable. It was at that point I decided to upgrade to a live service. Kendall was my guy and he helped me every step of the way. He deserves any raise or bonus coming to him which I wholeheartedly believe he should receive.
Date published: 2022-05-02
Rated 3 out of 5 by from Not so Great! This Turbo Tax was the most confusing I have ever used and I have been using it for many, many years. Also, I was suppose to get one State Return Free and I did not. I only filed one State Return and it made me pay $25.00
Date published: 2022-05-02
Rated 3 out of 5 by from I want Turbotax to be awesome but..... I just wish that turbo tax could combine my two logins that I set up. It was an error on my part but I would really appreciate if someone could look into this.
Date published: 2022-05-02
Rated 5 out of 5 by from Easy peazy Loved the simplicity of it. Really was a great way to do my business taxes
Date published: 2022-05-02
Rated 5 out of 5 by from Mike was a pleasure to work with in filing Mike was awesome to work with on this. Very responsive and did the upmost to ensure I was filing correctly and maximizing my benefits. His additional commentary we walked through the completed report was extremely helpful as well. I believe his advice will save me hundreds, if not thousands in my filings coming up in the next few years. Would highly recommend working with him again.
Date published: 2022-05-02
Rated 5 out of 5 by from Turbo Tax full service is awesome! It was such a timesaver. I was connected with a skilled, knowledgeable tax expert.
Date published: 2022-05-02
Rated 5 out of 5 by from I trust it immensely! Turbo Tax was very intuitive before this year, but have used prior versions, as well as other tax software, and I think they have improved each year with ease of use and good online information. I have not had to engage any of their online Tax Experts yet, and that is just a testiment on how easy the software is to use. I trust it immensely.
Date published: 2022-05-02
Rated 5 out of 5 by from Turbo Tax is very easy to use and helpful I have been using TT for the past several years and love the simplicity of it and the helpful support I get when needed.
Date published: 2022-05-02
Rated 5 out of 5 by from Came through in a pinch! I knew I owed and was just overwhelmed with the whole process. I really like the fact that you can talk to "live" people, even in the middle of the night which was when I filed mine after getting off from work. The live people was really a nice touch.
Date published: 2022-05-02
Rated 5 out of 5 by from Jeff was outstanding!! Jeff made the whole process quick & easy. His knowledge, experience, communication & leadership are unmatched!!
Date published: 2022-05-02
All TurboTax® Offerings Reviews - Page 7400