TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from TurboTax - Easy to use! TurboTax was super helpful. It laid everything out, easy to follow. It also helped put things into terms to understand.
Date published: 2022-04-09
Rated 5 out of 5 by from its friendlier I think the partnership with Robinhood and other cryptocurrency handling agencies makes it a nice platform to use for filing alone. I do also like the free texting chat with the employees for helping navigate with some minor issues here and there. It took around 5 to 7 minutes to get a response but after that, they are able to remote view your screen and really help.
Date published: 2022-04-09
Rated 5 out of 5 by from Tax Prep Easy Turbo Tax provides you guidance and ease during the uneasy time of your of filing taxes.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax IS awesome! Have had a great experience, was very easy to use, very intuitive. Tax experts very knowledgeable and helpful. Camille the assistant was very nice in helping us gather the required documents. James was very prompt, skillful, and gave great advice. Thanks for making the process painless!
Date published: 2022-04-09
Rated 5 out of 5 by from Very satisfied with my Turbo Tax Live Expert Janet has been awesome! Janet listened to everything I told her nd she was extremely responsive to all of our questions and needs. I would like to work with her again to file my 2022 taxes.
Date published: 2022-04-09
Rated 3 out of 5 by from TurboTax 21 has problems with MacBook Pro Had problems saving files to my MAC. Had problems completing taxes with software. Had trouble transmitting files.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax Covers All The Bases Clear and thorough way to do my taxes. I have been using Turbo Tax for about 20 years and it never disappoints.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax is so Easy! My husband is self-employed and we used to think we needed a tax professional to do all our taxes. Not so with TurboTax! They think of every possibility. If I need help, an actual tax professional is just a click away!
Date published: 2022-04-09
Rated 5 out of 5 by from Turbotax was great I have used Turbotax for many years and have never been disappointed. it is very informative and easy to follow along.
Date published: 2022-04-09
Rated 3 out of 5 by from the worst return I had to deal with this year I had to speak with 4 different techs and more than 4 hours, yes more than 4 hours to get the issue resolve this year. It turned out to be just the resolution on my laptop that prevent me from seeing the "continue" button from the billing form. Even if my resolution was set too high, I should be able to navigation back and forth, up and down. It didn't allow me to do so and took several techs to resolve that. Then the phone got cut off while he was trying to give me the waiver for the fee. I waited 10 minutes hoping to get a call back but no call back. I had spent another 15 minutes or so to call back and the last tech could continue with the waiver and get me through the submittal. What an incredible journey!
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 7381
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax - Easy to use! TurboTax was super helpful. It laid everything out, easy to follow. It also helped put things into terms to understand.
Date published: 2022-04-09
Rated 5 out of 5 by from its friendlier I think the partnership with Robinhood and other cryptocurrency handling agencies makes it a nice platform to use for filing alone. I do also like the free texting chat with the employees for helping navigate with some minor issues here and there. It took around 5 to 7 minutes to get a response but after that, they are able to remote view your screen and really help.
Date published: 2022-04-09
Rated 5 out of 5 by from Tax Prep Easy Turbo Tax provides you guidance and ease during the uneasy time of your of filing taxes.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax IS awesome! Have had a great experience, was very easy to use, very intuitive. Tax experts very knowledgeable and helpful. Camille the assistant was very nice in helping us gather the required documents. James was very prompt, skillful, and gave great advice. Thanks for making the process painless!
Date published: 2022-04-09
Rated 5 out of 5 by from Very satisfied with my Turbo Tax Live Expert Janet has been awesome! Janet listened to everything I told her nd she was extremely responsive to all of our questions and needs. I would like to work with her again to file my 2022 taxes.
Date published: 2022-04-09
Rated 3 out of 5 by from TurboTax 21 has problems with MacBook Pro Had problems saving files to my MAC. Had problems completing taxes with software. Had trouble transmitting files.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax Covers All The Bases Clear and thorough way to do my taxes. I have been using Turbo Tax for about 20 years and it never disappoints.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax is so Easy! My husband is self-employed and we used to think we needed a tax professional to do all our taxes. Not so with TurboTax! They think of every possibility. If I need help, an actual tax professional is just a click away!
Date published: 2022-04-09
Rated 5 out of 5 by from Turbotax was great I have used Turbotax for many years and have never been disappointed. it is very informative and easy to follow along.
Date published: 2022-04-09
Rated 3 out of 5 by from the worst return I had to deal with this year I had to speak with 4 different techs and more than 4 hours, yes more than 4 hours to get the issue resolve this year. It turned out to be just the resolution on my laptop that prevent me from seeing the "continue" button from the billing form. Even if my resolution was set too high, I should be able to navigation back and forth, up and down. It didn't allow me to do so and took several techs to resolve that. Then the phone got cut off while he was trying to give me the waiver for the fee. I waited 10 minutes hoping to get a call back but no call back. I had spent another 15 minutes or so to call back and the last tech could continue with the waiver and get me through the submittal. What an incredible journey!
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 7381