TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Suggestions for improvement There are moments when you have to stop working with TurboTax on the computer in order to retrieve some additional information. For example, during the e-file process you have to either already have your previous year's AGI before you or you have to interrupt the work flow in order to retrieve that bit i=of information. The same issue applies to having your credit card and your DL (and, when applicable, your spouse's DL) in order to complete the e-file process. It would be nice to have a statement up front regarding everything you will need to have before beginning the e-file process. Not a big deal, but this little suggestion would be easy to implement and might speed things up as the user approaches the finish line.
Date published: 2022-03-31
Rated 5 out of 5 by from Excellent Turbo Tax still provided excellent questions in preparing a free return. Easy to use.
Date published: 2022-03-31
Rated 5 out of 5 by from I love Turbo Tax My experience was awesome. It was very easy and Michelle explained everything very well, she was very patient
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is outstanding! Excellent! I look forward to using Turbo Tax every year as I know it will go smoothly.
Date published: 2022-03-31
Rated 5 out of 5 by from Made life easier I usually use a CPA to do my taxes but circumstances made it so I couldn't do so this year. I thought I would give Turbotax a try and I was pleasantly surprised at how easy it was. From now on TurboTax is my go to for filing all my returns from here on out.
Date published: 2022-03-31
Rated 5 out of 5 by from Great! Tax experts were very helpful and I feel confident that my taxes are done correctly.
Date published: 2022-03-31
Rated 5 out of 5 by from Great Service The program was easy to use and all employees I interacted with were helpful and kind.
Date published: 2022-03-31
Rated 5 out of 5 by from TT Review Used TT for years. Easy and instructive for completing complicated returns.
Date published: 2022-03-31
Rated 5 out of 5 by from Love TurboTax, BUT ... We love TurboTax. Been using it for years. BUT Indiana handles Civil Service 1099-R annuities differently from the feds. There is a little check box on the TT "forms" version that made a $900 difference in our refund. But there was no question in the Step-by-step that addressed this and I found it quite by accident. Now we have to file amended for the past couple of years to get back hundreds of dollars that should have been refunded to us. (sad face). Otherwise, TurboTax has been easy to use and a great experience.
Date published: 2022-03-31
Rated 5 out of 5 by from It was excellent Joseph is so patient in answering my questions and explaining them clearly. I will recommend TurboTax to my friends and family.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 7341
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Suggestions for improvement There are moments when you have to stop working with TurboTax on the computer in order to retrieve some additional information. For example, during the e-file process you have to either already have your previous year's AGI before you or you have to interrupt the work flow in order to retrieve that bit i=of information. The same issue applies to having your credit card and your DL (and, when applicable, your spouse's DL) in order to complete the e-file process. It would be nice to have a statement up front regarding everything you will need to have before beginning the e-file process. Not a big deal, but this little suggestion would be easy to implement and might speed things up as the user approaches the finish line.
Date published: 2022-03-31
Rated 5 out of 5 by from Excellent Turbo Tax still provided excellent questions in preparing a free return. Easy to use.
Date published: 2022-03-31
Rated 5 out of 5 by from I love Turbo Tax My experience was awesome. It was very easy and Michelle explained everything very well, she was very patient
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is outstanding! Excellent! I look forward to using Turbo Tax every year as I know it will go smoothly.
Date published: 2022-03-31
Rated 5 out of 5 by from Made life easier I usually use a CPA to do my taxes but circumstances made it so I couldn't do so this year. I thought I would give Turbotax a try and I was pleasantly surprised at how easy it was. From now on TurboTax is my go to for filing all my returns from here on out.
Date published: 2022-03-31
Rated 5 out of 5 by from Great! Tax experts were very helpful and I feel confident that my taxes are done correctly.
Date published: 2022-03-31
Rated 5 out of 5 by from Great Service The program was easy to use and all employees I interacted with were helpful and kind.
Date published: 2022-03-31
Rated 5 out of 5 by from TT Review Used TT for years. Easy and instructive for completing complicated returns.
Date published: 2022-03-31
Rated 5 out of 5 by from Love TurboTax, BUT ... We love TurboTax. Been using it for years. BUT Indiana handles Civil Service 1099-R annuities differently from the feds. There is a little check box on the TT "forms" version that made a $900 difference in our refund. But there was no question in the Step-by-step that addressed this and I found it quite by accident. Now we have to file amended for the past couple of years to get back hundreds of dollars that should have been refunded to us. (sad face). Otherwise, TurboTax has been easy to use and a great experience.
Date published: 2022-03-31
Rated 5 out of 5 by from It was excellent Joseph is so patient in answering my questions and explaining them clearly. I will recommend TurboTax to my friends and family.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 7341