TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo is efficient Turbo Tax is a great help, The requirement are all there.
Date published: 2022-06-08
Rated 5 out of 5 by from Great experience overall My experience with Turbo tax has been good. Neil did a fantastic job going through all my items with a fine tooth comb. Due to my stock items, it can ben challenging, but he did great
Date published: 2022-06-08
Rated 5 out of 5 by from great and easy easy to do and fast to do application. very helpful
Date published: 2022-06-08
Rated 5 out of 5 by from EASY EASY EASY EASY EASYEASYEASY EASY EASYEASY EASYEASY
Date published: 2022-06-08
Rated 4 out of 5 by from Good enough but getting more expensive Like that it stores my information well. I was not able to go back in the Review stage and actually review. I was trying to add an EIN and it kept asking me for a SSN. Super frustating. The cost is getting to be too much. May need to look into other tax prep sites. There should be loyalty program. I have been using TT for more than 15 years. Glitch that I couldn't overcome, was worked out with a specialist. She was very good.
Date published: 2022-06-08
Rated 5 out of 5 by from Turbotax helped me so much this year! Turbo Tax was simply a miracle for me this year. I was so confused.
Date published: 2022-06-08
Rated 4 out of 5 by from Great service Worked with Patrick, who provided excellent service. Very detailed, great expertise, awesome communication.
Date published: 2022-06-08
Rated 2 out of 5 by from Difficult to use, buggy UI I had a lot of challenges using Turbotax Live Full Service. My first call was unclear whether I was being transferred to a tax expert and instead just hung up on me. Then when I was placed with a tax expert they gave me a timeline that it could be done by March 31st and later came back and said I'd need to file an extension because it couldn't be done by April 18. That person left turbotax so I got transferred to another person. She found some errors that the last person entered and instead of getting a few thousand dollars back I now owed thousands of dollars. Additionally the QA team flagged my backdoor roth conversions and my tax expert had to fight them to let her treat it correctly. This is a common tax strategy, why does the turbotax QA team not understand it? Turbotax is selling confidence and ease but I have low confidence that my taxes are correct and it's been a nightmare. I will be looking elsewhere next year. Also, the login button changes size when it switches to the loading spinner and it looks janky. If the basics of a first impression are janky, that's setting my expectations for the rest of the experience.
Date published: 2022-06-08
Rated 5 out of 5 by from TurboTax Review Chris was great to work with. He was very professional but easy to understand and work with.
Date published: 2022-06-08
Rated 5 out of 5 by from Simple Swift and Easy Turbo Tax was very simple to use and takes the headache and heavylifting out of filing taxes. Best if you dont know much about the process, it takes care of it all and gives you the best consultancy
Date published: 2022-06-08
All TurboTax® Offerings Reviews - Page 7051
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo is efficient Turbo Tax is a great help, The requirement are all there.
Date published: 2022-06-08
Rated 5 out of 5 by from Great experience overall My experience with Turbo tax has been good. Neil did a fantastic job going through all my items with a fine tooth comb. Due to my stock items, it can ben challenging, but he did great
Date published: 2022-06-08
Rated 5 out of 5 by from great and easy easy to do and fast to do application. very helpful
Date published: 2022-06-08
Rated 5 out of 5 by from EASY EASY EASY EASY EASYEASYEASY EASY EASYEASY EASYEASY
Date published: 2022-06-08
Rated 4 out of 5 by from Good enough but getting more expensive Like that it stores my information well. I was not able to go back in the Review stage and actually review. I was trying to add an EIN and it kept asking me for a SSN. Super frustating. The cost is getting to be too much. May need to look into other tax prep sites. There should be loyalty program. I have been using TT for more than 15 years. Glitch that I couldn't overcome, was worked out with a specialist. She was very good.
Date published: 2022-06-08
Rated 5 out of 5 by from Turbotax helped me so much this year! Turbo Tax was simply a miracle for me this year. I was so confused.
Date published: 2022-06-08
Rated 4 out of 5 by from Great service Worked with Patrick, who provided excellent service. Very detailed, great expertise, awesome communication.
Date published: 2022-06-08
Rated 2 out of 5 by from Difficult to use, buggy UI I had a lot of challenges using Turbotax Live Full Service. My first call was unclear whether I was being transferred to a tax expert and instead just hung up on me. Then when I was placed with a tax expert they gave me a timeline that it could be done by March 31st and later came back and said I'd need to file an extension because it couldn't be done by April 18. That person left turbotax so I got transferred to another person. She found some errors that the last person entered and instead of getting a few thousand dollars back I now owed thousands of dollars. Additionally the QA team flagged my backdoor roth conversions and my tax expert had to fight them to let her treat it correctly. This is a common tax strategy, why does the turbotax QA team not understand it? Turbotax is selling confidence and ease but I have low confidence that my taxes are correct and it's been a nightmare. I will be looking elsewhere next year. Also, the login button changes size when it switches to the loading spinner and it looks janky. If the basics of a first impression are janky, that's setting my expectations for the rest of the experience.
Date published: 2022-06-08
Rated 5 out of 5 by from TurboTax Review Chris was great to work with. He was very professional but easy to understand and work with.
Date published: 2022-06-08
Rated 5 out of 5 by from Simple Swift and Easy Turbo Tax was very simple to use and takes the headache and heavylifting out of filing taxes. Best if you dont know much about the process, it takes care of it all and gives you the best consultancy
Date published: 2022-06-08
All TurboTax® Offerings Reviews - Page 7051