TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Time consuming for a simple tax filing For a simple W-2 filing it took nearly 3 hours. Lots of irrelevant questions. Was going to take the PLUS offer for $30 then find out an additional $40 was going to be added in. It was pretty easy to go back and change to free filing though.
Date published: 2021-03-29
Rated 4 out of 5 by from Double Entry is a drag Overall, Turbotax is as great as it is every year, and I'm sure I'll use it again next year. My only suggestion is have the programmers find a way to carry over info if it needs to be entered twice. It does this for the W-2 which is great, but there were a couple other times where I had to enter my info multiple times. Worst offender was my direct deposit account and routing number. It asked if I wanted to use the same as last year for federal - I said "Yes". The next page asked me to re-enter all the information....ok, good to double check. Then a couple clicks later when I was filing states it asked me for the same numbers AGAIN! I know it's only a few numbers to enter, but give us a break. We all hate doing our taxes and are in a generally crappy mood - we don't need any added frustration. :)
Date published: 2021-03-29
Rated 4 out of 5 by from Turbo Tax Very Helpful Trouble finding location for estimated and understanding stimulus money due. In talking to a representative, they were very helpful explaining how the second stimulus was handled for tax inclusion.
Date published: 2021-03-29
Rated 5 out of 5 by from Francis Russ is awesome francis Russ was great, helpFUL & FUNNY :) He needs a raise!
Date published: 2021-03-29
Rated 5 out of 5 by from Great! fast, easy Turbo tax was user friendly, and quick process! I will use Turbo tax again
Date published: 2021-03-29
Rated 5 out of 5 by from Long Time Turbotax User Turbo Tax has helped me do my own taxes, and understand the tax code since 1995! I like being able to learn what is being asked for (and the easy options to click on an explanation), and the options I might want to consider in filling out my tax returns, and what I might want to prepare for next year's tax return
Date published: 2021-03-29
Rated 5 out of 5 by from Easy to use, asked the right questions, easy done. I love the way my file saves automatically, keeping my place as I log in/out. The way it is broken into modules (Personal, Income, Expenses, Etc) made it super easy to focus on one section at a time, removing the fear of completing everything at once.
Date published: 2021-03-29
Rated 5 out of 5 by from great app. I always file my own taxes and every year I Have a great time doing my taxes.
Date published: 2021-03-29
Rated 4 out of 5 by from It gets the job done I use it yearly and it gets the job done. I can somewhat trust it.
Date published: 2021-03-29
Rated 5 out of 5 by from Easy To Use This is a very easy and user-friendly way to complete a tax return.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 7051
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Time consuming for a simple tax filing For a simple W-2 filing it took nearly 3 hours. Lots of irrelevant questions. Was going to take the PLUS offer for $30 then find out an additional $40 was going to be added in. It was pretty easy to go back and change to free filing though.
Date published: 2021-03-29
Rated 4 out of 5 by from Double Entry is a drag Overall, Turbotax is as great as it is every year, and I'm sure I'll use it again next year. My only suggestion is have the programmers find a way to carry over info if it needs to be entered twice. It does this for the W-2 which is great, but there were a couple other times where I had to enter my info multiple times. Worst offender was my direct deposit account and routing number. It asked if I wanted to use the same as last year for federal - I said "Yes". The next page asked me to re-enter all the information....ok, good to double check. Then a couple clicks later when I was filing states it asked me for the same numbers AGAIN! I know it's only a few numbers to enter, but give us a break. We all hate doing our taxes and are in a generally crappy mood - we don't need any added frustration. :)
Date published: 2021-03-29
Rated 4 out of 5 by from Turbo Tax Very Helpful Trouble finding location for estimated and understanding stimulus money due. In talking to a representative, they were very helpful explaining how the second stimulus was handled for tax inclusion.
Date published: 2021-03-29
Rated 5 out of 5 by from Francis Russ is awesome francis Russ was great, helpFUL & FUNNY :) He needs a raise!
Date published: 2021-03-29
Rated 5 out of 5 by from Great! fast, easy Turbo tax was user friendly, and quick process! I will use Turbo tax again
Date published: 2021-03-29
Rated 5 out of 5 by from Long Time Turbotax User Turbo Tax has helped me do my own taxes, and understand the tax code since 1995! I like being able to learn what is being asked for (and the easy options to click on an explanation), and the options I might want to consider in filling out my tax returns, and what I might want to prepare for next year's tax return
Date published: 2021-03-29
Rated 5 out of 5 by from Easy to use, asked the right questions, easy done. I love the way my file saves automatically, keeping my place as I log in/out. The way it is broken into modules (Personal, Income, Expenses, Etc) made it super easy to focus on one section at a time, removing the fear of completing everything at once.
Date published: 2021-03-29
Rated 5 out of 5 by from great app. I always file my own taxes and every year I Have a great time doing my taxes.
Date published: 2021-03-29
Rated 4 out of 5 by from It gets the job done I use it yearly and it gets the job done. I can somewhat trust it.
Date published: 2021-03-29
Rated 5 out of 5 by from Easy To Use This is a very easy and user-friendly way to complete a tax return.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 7051