TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
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Rated 5 out of 5 by from TurboTax is great The tool was very easy to use. While there were some instances where the product indicated everything looked good, additional items popped up a couple of times when the tool re-checked my entries and then prompted me to provide additional data. The live expert (Manesha) was outstanding. She fully answered all my questions.
Date published: 2021-03-12
Rated 2 out of 5 by from I paid for expert help but they were clueless Honestly, the multiple "live experts" I talked to were anything but. They never understood anything and I completely doubt they are really CPAs as I was told. The only advice they gave was to go to the community forum for some random other customer to give me an answer. Unvetted!
Date published: 2021-03-12
Rated 3 out of 5 by from the initial offer was for free but it is not free to finish my taxes I had to upgrade otherwise I would not have been able to do the taxes. Additional US$. 40 for process your payment, it was never disclosed.
Date published: 2021-03-12
Rated 5 out of 5 by from Awesome! Awesome! Love the free option, the large questions, the info on where to find things, and the ease
Date published: 2021-03-12
Rated 1 out of 5 by from TurboTax locked up and would not update Could not get TurboTax 2020 to update. Only way I was able to get update was to do a manual update, using Microsoft Edge. Would not work using Firefox or Chrome. Very disappointed in this year's TurboTax
Date published: 2021-03-12
Rated 5 out of 5 by from That was easy Easy, step-by-step process. I would recommend it for anyone who didn't buy or sell property, stocks, or cryptocurrency.
Date published: 2021-03-12
Rated 5 out of 5 by from Blessed Very friendly and easy to understand everything I had to do thank you very much
Date published: 2021-03-12
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax is very easy and quick to use. It saves me so much time using Turbo Tax versus doing it myself.
Date published: 2021-03-12
Rated 5 out of 5 by from Turbo tax is great It was a good experience. I did not have any problems. The process was simple.
Date published: 2021-03-12
Rated 5 out of 5 by from Quick and Easy The process is always for fast and easy to complete.
Date published: 2021-03-12
All TurboTax® Offerings Reviews - Page 6847
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is great The tool was very easy to use. While there were some instances where the product indicated everything looked good, additional items popped up a couple of times when the tool re-checked my entries and then prompted me to provide additional data. The live expert (Manesha) was outstanding. She fully answered all my questions.
Date published: 2021-03-12
Rated 2 out of 5 by from I paid for expert help but they were clueless Honestly, the multiple "live experts" I talked to were anything but. They never understood anything and I completely doubt they are really CPAs as I was told. The only advice they gave was to go to the community forum for some random other customer to give me an answer. Unvetted!
Date published: 2021-03-12
Rated 3 out of 5 by from the initial offer was for free but it is not free to finish my taxes I had to upgrade otherwise I would not have been able to do the taxes. Additional US$. 40 for process your payment, it was never disclosed.
Date published: 2021-03-12
Rated 5 out of 5 by from Awesome! Awesome! Love the free option, the large questions, the info on where to find things, and the ease
Date published: 2021-03-12
Rated 1 out of 5 by from TurboTax locked up and would not update Could not get TurboTax 2020 to update. Only way I was able to get update was to do a manual update, using Microsoft Edge. Would not work using Firefox or Chrome. Very disappointed in this year's TurboTax
Date published: 2021-03-12
Rated 5 out of 5 by from That was easy Easy, step-by-step process. I would recommend it for anyone who didn't buy or sell property, stocks, or cryptocurrency.
Date published: 2021-03-12
Rated 5 out of 5 by from Blessed Very friendly and easy to understand everything I had to do thank you very much
Date published: 2021-03-12
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax is very easy and quick to use. It saves me so much time using Turbo Tax versus doing it myself.
Date published: 2021-03-12
Rated 5 out of 5 by from Turbo tax is great It was a good experience. I did not have any problems. The process was simple.
Date published: 2021-03-12
Rated 5 out of 5 by from Quick and Easy The process is always for fast and easy to complete.
Date published: 2021-03-12
All TurboTax® Offerings Reviews - Page 6847