TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Easy and Time-Saving I have been using Turbo Tax for 5 years now and It's been lovely. No headaches or anxiety over how to get my taxes properly sorted; they really do all the heavy lifting and I get that sweet, sweet tax return.
Date published: 2021-03-23
Rated 5 out of 5 by from Simple and quick to use Easy to fix mistakes and to make sure the information is complete
Date published: 2021-03-23
Rated 5 out of 5 by from Turbotax is Wonderful I really appreciate Turbo tax that's how I found out someone was claiming me on their taxes and I had no idea
Date published: 2021-03-23
Rated 2 out of 5 by from error in the final three steps when filing It kept repeating and returning to the final three steps of filing after entering all my payment information and how I wanted to get the return.
Date published: 2021-03-23
Rated 5 out of 5 by from EASY AND FAST Easy to fill out, easy to find explanations to questions!
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax makes filing taxes easy My second time filing taxes on my own and Turbo Tax makes it so much easier. I'll never switch and will always recommend them to all my friends struggling with their own filing as well!
Date published: 2021-03-23
Rated 5 out of 5 by from Turb Tax is thorough I use Turbo Tax annually for my tax needs and for other family members tax needs as well.
Date published: 2021-03-23
Rated 5 out of 5 by from used Turbo tax first time Never used before will use next year. Very happy with process
Date published: 2021-03-23
Rated 5 out of 5 by from Great Representative! Billing not so great! Had a wonderful Expert Maria Victoria. She put up with me being cranky at the beginning and helped answer my tax quetions and fix issues I wasn't sure off. She was great but Turbo tax pushes you into making a purchase to see if a tax issue would save you money when it doesn't and you delete that attempt it does not allow you to go back to the cheaper option. I am going to see if this is fixed tomorrow if it is I will probably continue to use Turbo Tax but if I don't get a 80 Dollar refund I might as well just go to a regular accountant that doesn't stress me out like computers and telephone calls.
Date published: 2021-03-23
Rated 3 out of 5 by from Turbo Tax keeps getting better and better! I love this and have used it since before WINDOWS and it was a DOS-based entry form. Yes, I'm OLD! It's a much more intuitive UI. BUT, when it said, FIX the SSN of the seller of your home, I kept being told it was wrong EVEN THOUGH TT kept adding the dashes (hyphens) automatically. Then after 5 times, I DELETED the SAME SSN that appeared in the WHITE field in the form, clicked continue and WALA! It saved. This is a PROGRAMMING BUG and needs to be addressed! I'm a Sr. Software engineer and have been for over 3 decades. What's wrong is that when the USER enters a CORRECT SSN or whatever in the field above the form, TT should CLEAR that field "IN" the form out which the user can do but probably has ZERO clue to do that. Once I did CLEAR out the field, TT finally got it and stopped asking me to FIX MY RETURN! The same holds true with the PHONE number. I tried nnn-nnn-nnnn and then (nnn)nnn-nnnn. Then I got ticked off and put just nnnnnnnnnn and finally, TT got it. This is annoying and your coders offshore have ZERO clue on how to program. This is what happens when you have HEADS DOWN CODERS without the ability to THINK like a USER!
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5508
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy and Time-Saving I have been using Turbo Tax for 5 years now and It's been lovely. No headaches or anxiety over how to get my taxes properly sorted; they really do all the heavy lifting and I get that sweet, sweet tax return.
Date published: 2021-03-23
Rated 5 out of 5 by from Simple and quick to use Easy to fix mistakes and to make sure the information is complete
Date published: 2021-03-23
Rated 5 out of 5 by from Turbotax is Wonderful I really appreciate Turbo tax that's how I found out someone was claiming me on their taxes and I had no idea
Date published: 2021-03-23
Rated 2 out of 5 by from error in the final three steps when filing It kept repeating and returning to the final three steps of filing after entering all my payment information and how I wanted to get the return.
Date published: 2021-03-23
Rated 5 out of 5 by from EASY AND FAST Easy to fill out, easy to find explanations to questions!
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax makes filing taxes easy My second time filing taxes on my own and Turbo Tax makes it so much easier. I'll never switch and will always recommend them to all my friends struggling with their own filing as well!
Date published: 2021-03-23
Rated 5 out of 5 by from Turb Tax is thorough I use Turbo Tax annually for my tax needs and for other family members tax needs as well.
Date published: 2021-03-23
Rated 5 out of 5 by from used Turbo tax first time Never used before will use next year. Very happy with process
Date published: 2021-03-23
Rated 5 out of 5 by from Great Representative! Billing not so great! Had a wonderful Expert Maria Victoria. She put up with me being cranky at the beginning and helped answer my tax quetions and fix issues I wasn't sure off. She was great but Turbo tax pushes you into making a purchase to see if a tax issue would save you money when it doesn't and you delete that attempt it does not allow you to go back to the cheaper option. I am going to see if this is fixed tomorrow if it is I will probably continue to use Turbo Tax but if I don't get a 80 Dollar refund I might as well just go to a regular accountant that doesn't stress me out like computers and telephone calls.
Date published: 2021-03-23
Rated 3 out of 5 by from Turbo Tax keeps getting better and better! I love this and have used it since before WINDOWS and it was a DOS-based entry form. Yes, I'm OLD! It's a much more intuitive UI. BUT, when it said, FIX the SSN of the seller of your home, I kept being told it was wrong EVEN THOUGH TT kept adding the dashes (hyphens) automatically. Then after 5 times, I DELETED the SAME SSN that appeared in the WHITE field in the form, clicked continue and WALA! It saved. This is a PROGRAMMING BUG and needs to be addressed! I'm a Sr. Software engineer and have been for over 3 decades. What's wrong is that when the USER enters a CORRECT SSN or whatever in the field above the form, TT should CLEAR that field "IN" the form out which the user can do but probably has ZERO clue to do that. Once I did CLEAR out the field, TT finally got it and stopped asking me to FIX MY RETURN! The same holds true with the PHONE number. I tried nnn-nnn-nnnn and then (nnn)nnn-nnnn. Then I got ticked off and put just nnnnnnnnnn and finally, TT got it. This is annoying and your coders offshore have ZERO clue on how to program. This is what happens when you have HEADS DOWN CODERS without the ability to THINK like a USER!
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5508