TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Miserable I was able to reach a "Live Expert" once. They tried to help but we ran out of time, as it was getting late at night for me. SINCE THEN HAD SOME SIMPLE QUESTIONS BUT WAS NEVER ABLE TO GET TO A HUMAN. TOTAL WASTE OF TIME CALLING THE TELEPHONE NUMBER AND TRYING TO REACH AN AGENT. STILL CAN'T. NO OPTIONS OR REASONS GIVEN. HAVE A PAID UP DOWNLOADED VERSION . FINALLY, WAS ABLE TO GET TO E-FILING A FED AND STATE WAS TOLD HAD TO PAY $25 FOR THE STATE FILING, REASON NOT GIVEN UNTIL A FORM CAME UP SHOWING THE CHARGE WHICH STATED I HAD A "TURBOTAX DESKTOP" STATE RETURN. MY VERSION WAS A DOWNLOAD OF DELUXE AND ON MARCH 4 WENT TO PREMIER (WHICH I NOW NOTICE WAS CALLED DEKTOP PREMIER TAX YEAR 2021 MAC ACCESS FROM DELUXE) EITHER OF WHICH SHOULD HAVE COVERED AT LEAST ON STATE EFILE RETURN. I PAID THE $25 JUST TO GET THIS DONE AND OVER WITH. BUT I WILL BE LOOKING FOR A REFUND. IF ANYONE ACTUALLY READS THIS, WHICH MAY BE THE ONLY WAY TO REACH A HUMAN, KINDLY LET ME KNOW HOW TO REACH A "LIVE EXPERT." I have been using Turbotax for some years, but the last couple of years have been agonizing. Why change a decent product to make it worse and obviously not tested on ordinary people. Also, found what I believe was a calculation error in AMT line 6 when it showed 31,901 x .26= 7328. (correct=8294). ? Another example, the program clearly incorrectly handles form 8962 and will not let me change it. I have other comments if you want to contact me.
Date published: 2022-03-04
Rated 5 out of 5 by from EASY PEASEY! EXTREMELY EASY TO USE. STEP BY STEP INSTRUCTIONS & REVIEWS
Date published: 2022-03-04
Rated 5 out of 5 by from great service great service. fast and easy. will usw every year.
Date published: 2022-03-04
Rated 5 out of 5 by from Love TurboTax Easy to use and understand!! Any questions are easy to find and answered.
Date published: 2022-03-04
Rated 5 out of 5 by from Awsome Great job Turbo tax. You made filling my return easy.
Date published: 2022-03-04
Rated 5 out of 5 by from Seems fine The website was pretty through in asking about any income, expenses, and potential write offs that might change my taxes. I'm optimistic that I had near CPA quality tax preparation at a fraction of the price.
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is Easy!!! I always have a great experience with Turbo Tax. When filing your taxes it can always be time consuming for you or the person doing the taxes, with turbotax you can get a personalized experience that will have you wanting to do your own taxes!!
Date published: 2022-03-04
Rated 5 out of 5 by from Roberta was the best. Roberta helped me quickly and was informative and kind.
Date published: 2022-03-04
Rated 3 out of 5 by from Solid product Great process, simple but pricey for simple return.
Date published: 2022-03-04
Rated 5 out of 5 by from Helpful Every Step I mad to deal with working in two states and have never filed for that before and the experts at at turbo tax helped me file with no issues.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5228
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Miserable I was able to reach a "Live Expert" once. They tried to help but we ran out of time, as it was getting late at night for me. SINCE THEN HAD SOME SIMPLE QUESTIONS BUT WAS NEVER ABLE TO GET TO A HUMAN. TOTAL WASTE OF TIME CALLING THE TELEPHONE NUMBER AND TRYING TO REACH AN AGENT. STILL CAN'T. NO OPTIONS OR REASONS GIVEN. HAVE A PAID UP DOWNLOADED VERSION . FINALLY, WAS ABLE TO GET TO E-FILING A FED AND STATE WAS TOLD HAD TO PAY $25 FOR THE STATE FILING, REASON NOT GIVEN UNTIL A FORM CAME UP SHOWING THE CHARGE WHICH STATED I HAD A "TURBOTAX DESKTOP" STATE RETURN. MY VERSION WAS A DOWNLOAD OF DELUXE AND ON MARCH 4 WENT TO PREMIER (WHICH I NOW NOTICE WAS CALLED DEKTOP PREMIER TAX YEAR 2021 MAC ACCESS FROM DELUXE) EITHER OF WHICH SHOULD HAVE COVERED AT LEAST ON STATE EFILE RETURN. I PAID THE $25 JUST TO GET THIS DONE AND OVER WITH. BUT I WILL BE LOOKING FOR A REFUND. IF ANYONE ACTUALLY READS THIS, WHICH MAY BE THE ONLY WAY TO REACH A HUMAN, KINDLY LET ME KNOW HOW TO REACH A "LIVE EXPERT." I have been using Turbotax for some years, but the last couple of years have been agonizing. Why change a decent product to make it worse and obviously not tested on ordinary people. Also, found what I believe was a calculation error in AMT line 6 when it showed 31,901 x .26= 7328. (correct=8294). ? Another example, the program clearly incorrectly handles form 8962 and will not let me change it. I have other comments if you want to contact me.
Date published: 2022-03-04
Rated 5 out of 5 by from EASY PEASEY! EXTREMELY EASY TO USE. STEP BY STEP INSTRUCTIONS & REVIEWS
Date published: 2022-03-04
Rated 5 out of 5 by from great service great service. fast and easy. will usw every year.
Date published: 2022-03-04
Rated 5 out of 5 by from Love TurboTax Easy to use and understand!! Any questions are easy to find and answered.
Date published: 2022-03-04
Rated 5 out of 5 by from Awsome Great job Turbo tax. You made filling my return easy.
Date published: 2022-03-04
Rated 5 out of 5 by from Seems fine The website was pretty through in asking about any income, expenses, and potential write offs that might change my taxes. I'm optimistic that I had near CPA quality tax preparation at a fraction of the price.
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is Easy!!! I always have a great experience with Turbo Tax. When filing your taxes it can always be time consuming for you or the person doing the taxes, with turbotax you can get a personalized experience that will have you wanting to do your own taxes!!
Date published: 2022-03-04
Rated 5 out of 5 by from Roberta was the best. Roberta helped me quickly and was informative and kind.
Date published: 2022-03-04
Rated 3 out of 5 by from Solid product Great process, simple but pricey for simple return.
Date published: 2022-03-04
Rated 5 out of 5 by from Helpful Every Step I mad to deal with working in two states and have never filed for that before and the experts at at turbo tax helped me file with no issues.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5228