TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Rated 2 out of 5 by
Rudmort from
Miserable
I was able to reach a "Live Expert" once. They tried to help but we ran out of time, as it was getting late at night for me. SINCE THEN HAD SOME SIMPLE QUESTIONS BUT WAS NEVER ABLE TO GET TO A HUMAN. TOTAL WASTE OF TIME CALLING THE TELEPHONE NUMBER AND TRYING TO REACH AN AGENT. STILL CAN'T. NO OPTIONS OR REASONS GIVEN. HAVE A PAID UP DOWNLOADED VERSION . FINALLY, WAS ABLE TO GET TO E-FILING A FED AND STATE WAS TOLD HAD TO PAY $25 FOR THE STATE FILING, REASON NOT GIVEN UNTIL A FORM CAME UP SHOWING THE CHARGE WHICH STATED I HAD A "TURBOTAX DESKTOP" STATE RETURN. MY VERSION WAS A DOWNLOAD OF DELUXE AND ON MARCH 4 WENT TO PREMIER (WHICH I NOW NOTICE WAS CALLED DEKTOP PREMIER TAX YEAR 2021 MAC ACCESS FROM DELUXE) EITHER OF WHICH SHOULD HAVE COVERED AT LEAST ON STATE EFILE RETURN. I PAID THE $25 JUST TO GET THIS DONE AND OVER WITH. BUT I WILL BE LOOKING FOR A REFUND. IF ANYONE ACTUALLY READS THIS, WHICH MAY BE THE ONLY WAY TO REACH A HUMAN, KINDLY LET ME KNOW HOW TO REACH A "LIVE EXPERT." I have been using Turbotax for some years, but the last couple of years have been agonizing. Why change a decent product to make it worse and obviously not tested on ordinary people. Also, found what I believe was a calculation error in AMT line 6 when it showed 31,901 x .26= 7328. (correct=8294). ? Another example, the program clearly incorrectly handles form 8962 and will not let me change it. I have other comments if you want to contact me.
Date published: 2022-03-04
Rated 5 out of 5 by
TONYMI from
EASY PEASEY!
EXTREMELY EASY TO USE. STEP BY STEP INSTRUCTIONS & REVIEWS
Date published: 2022-03-04
Rated 5 out of 5 by
kaest4 from
great service
great service. fast and easy. will usw every year.
Date published: 2022-03-04
Rated 5 out of 5 by
wess153 from
Love TurboTax
Easy to use and understand!! Any questions are easy to find and answered.
Date published: 2022-03-04
Rated 5 out of 5 by
Brat15 from
Awsome
Great job Turbo tax. You made filling my return easy.
Date published: 2022-03-04
Rated 5 out of 5 by
LorenMA from
Seems fine
The website was pretty through in asking about any income, expenses, and potential write offs that might change my taxes. I'm optimistic that I had near CPA quality tax preparation at a fraction of the price.
Date published: 2022-03-04
Rated 5 out of 5 by
DreaBae from
TurboTax is Easy!!!
I always have a great experience with Turbo Tax. When filing your taxes it can always be time consuming for you or the person doing the taxes, with turbotax you can get a personalized experience that will have you wanting to do your own taxes!!
Date published: 2022-03-04
Rated 5 out of 5 by
amanda9452 from
Roberta was the best.
Roberta helped me quickly and was informative and kind.
Date published: 2022-03-04
Rated 3 out of 5 by
Fatnhappy from
Solid product
Great process, simple but pricey for simple return.
Date published: 2022-03-04
Rated 5 out of 5 by
Dylan19 from
Helpful Every Step
I mad to deal with working in two states and have never filed for that before and the experts at at turbo tax helped me file with no issues.
All TurboTax® Offerings Reviews - Page 5228
Date published: 2022-03-04
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 2 out of 5 by
Rudmort from
Miserable
I was able to reach a "Live Expert" once. They tried to help but we ran out of time, as it was getting late at night for me. SINCE THEN HAD SOME SIMPLE QUESTIONS BUT WAS NEVER ABLE TO GET TO A HUMAN. TOTAL WASTE OF TIME CALLING THE TELEPHONE NUMBER AND TRYING TO REACH AN AGENT. STILL CAN'T. NO OPTIONS OR REASONS GIVEN. HAVE A PAID UP DOWNLOADED VERSION . FINALLY, WAS ABLE TO GET TO E-FILING A FED AND STATE WAS TOLD HAD TO PAY $25 FOR THE STATE FILING, REASON NOT GIVEN UNTIL A FORM CAME UP SHOWING THE CHARGE WHICH STATED I HAD A "TURBOTAX DESKTOP" STATE RETURN. MY VERSION WAS A DOWNLOAD OF DELUXE AND ON MARCH 4 WENT TO PREMIER (WHICH I NOW NOTICE WAS CALLED DEKTOP PREMIER TAX YEAR 2021 MAC ACCESS FROM DELUXE) EITHER OF WHICH SHOULD HAVE COVERED AT LEAST ON STATE EFILE RETURN. I PAID THE $25 JUST TO GET THIS DONE AND OVER WITH. BUT I WILL BE LOOKING FOR A REFUND. IF ANYONE ACTUALLY READS THIS, WHICH MAY BE THE ONLY WAY TO REACH A HUMAN, KINDLY LET ME KNOW HOW TO REACH A "LIVE EXPERT." I have been using Turbotax for some years, but the last couple of years have been agonizing. Why change a decent product to make it worse and obviously not tested on ordinary people. Also, found what I believe was a calculation error in AMT line 6 when it showed 31,901 x .26= 7328. (correct=8294). ? Another example, the program clearly incorrectly handles form 8962 and will not let me change it. I have other comments if you want to contact me.
Date published: 2022-03-04
Rated 5 out of 5 by
TONYMI from
EASY PEASEY!
EXTREMELY EASY TO USE. STEP BY STEP INSTRUCTIONS & REVIEWS
Date published: 2022-03-04
Rated 5 out of 5 by
kaest4 from
great service
great service. fast and easy. will usw every year.
Date published: 2022-03-04
Rated 5 out of 5 by
wess153 from
Love TurboTax
Easy to use and understand!! Any questions are easy to find and answered.
Date published: 2022-03-04
Rated 5 out of 5 by
Brat15 from
Awsome
Great job Turbo tax. You made filling my return easy.
Date published: 2022-03-04
Rated 5 out of 5 by
LorenMA from
Seems fine
The website was pretty through in asking about any income, expenses, and potential write offs that might change my taxes. I'm optimistic that I had near CPA quality tax preparation at a fraction of the price.
Date published: 2022-03-04
Rated 5 out of 5 by
DreaBae from
TurboTax is Easy!!!
I always have a great experience with Turbo Tax. When filing your taxes it can always be time consuming for you or the person doing the taxes, with turbotax you can get a personalized experience that will have you wanting to do your own taxes!!
Date published: 2022-03-04
Rated 5 out of 5 by
amanda9452 from
Roberta was the best.
Roberta helped me quickly and was informative and kind.
Date published: 2022-03-04
Rated 3 out of 5 by
Fatnhappy from
Solid product
Great process, simple but pricey for simple return.
Date published: 2022-03-04
Rated 5 out of 5 by
Dylan19 from
Helpful Every Step
I mad to deal with working in two states and have never filed for that before and the experts at at turbo tax helped me file with no issues.
All TurboTax® Offerings Reviews - Page 5228
Date published: 2022-03-04