TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo tax good customer care Great tax experts fast response and excellent service see you next year
Date published: 2022-03-21
Rated 4 out of 5 by from Using TurboTax for 11 years I've been using TurboTax since 2011 and in general I've been very happy with their product. This year due to many of the unusual tax situations there was a problem with my return. Unfortunately, despite the best efforts of customer service my tax filing was delayed several weeks. I have finally worked out all the issues and managed to submit my taxes but it would have been nice if the staff were more well versed in the potential problems users might face. I will be using TurboTax again next year despite the hiccups encountered this time around.
Date published: 2022-03-21
Rated 4 out of 5 by from Turbo Tax is Alright Everything is good except getting an answer is not always easy when you are stuck on something. Asking questions of the robot is annoying and it takes a while to figure out that you CAN talk to a human without "upgrading" to a higher cost product. I would have been able to finish my taxes 4 ays earlier had I figured that out sooner.
Date published: 2022-03-21
Rated 5 out of 5 by from turbo tax #1 FILING quick and RELIABLE..i recommend using Turbo Tax every year
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax is an amazing tax platform. Turbo Tax is so user friendly and very professionally formatted.
Date published: 2022-03-21
Rated 4 out of 5 by from Updating Bug Needs To Be Fixed Once any update is downloaded the extraction process takes close to 10 minutes to complete before the update is installed. When the extraction process appeared to freeze after being 90% complete, I waited a couple of minutes then stopped Turbo Tax and tried again and again. Finally went out and searched the Turbo Tax community to discover that the extraction process was taking approximately 10 minutes. So I tried to update one last time, and sure enough; after approximately 10 minutes the extraction was completed and I could install the update. The extraction should never take that long!
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax has been the easy to use for me. I have used Turbo Tax for at least 20 years. I use it to do my family and friends.
Date published: 2022-03-21
Rated 5 out of 5 by from Theresa Was Excellent Our tax expert was Theresa and she was very helpful! Our unique situation was easily handled by her, as we are a military family overseas.
Date published: 2022-03-21
Rated 5 out of 5 by from Great Easy to follow, explains in detail every step, comprehensive
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax is great! I was a little hesitant to do my own taxes due to special circumstances this year so I chose to have Turbo Tax do my taxes for me. The process was easy and Helen was way beyond helpful to make sure I had all my documents needed and was quick to reply to all my messages.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 4372
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax good customer care Great tax experts fast response and excellent service see you next year
Date published: 2022-03-21
Rated 4 out of 5 by from Using TurboTax for 11 years I've been using TurboTax since 2011 and in general I've been very happy with their product. This year due to many of the unusual tax situations there was a problem with my return. Unfortunately, despite the best efforts of customer service my tax filing was delayed several weeks. I have finally worked out all the issues and managed to submit my taxes but it would have been nice if the staff were more well versed in the potential problems users might face. I will be using TurboTax again next year despite the hiccups encountered this time around.
Date published: 2022-03-21
Rated 4 out of 5 by from Turbo Tax is Alright Everything is good except getting an answer is not always easy when you are stuck on something. Asking questions of the robot is annoying and it takes a while to figure out that you CAN talk to a human without "upgrading" to a higher cost product. I would have been able to finish my taxes 4 ays earlier had I figured that out sooner.
Date published: 2022-03-21
Rated 5 out of 5 by from turbo tax #1 FILING quick and RELIABLE..i recommend using Turbo Tax every year
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax is an amazing tax platform. Turbo Tax is so user friendly and very professionally formatted.
Date published: 2022-03-21
Rated 4 out of 5 by from Updating Bug Needs To Be Fixed Once any update is downloaded the extraction process takes close to 10 minutes to complete before the update is installed. When the extraction process appeared to freeze after being 90% complete, I waited a couple of minutes then stopped Turbo Tax and tried again and again. Finally went out and searched the Turbo Tax community to discover that the extraction process was taking approximately 10 minutes. So I tried to update one last time, and sure enough; after approximately 10 minutes the extraction was completed and I could install the update. The extraction should never take that long!
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax has been the easy to use for me. I have used Turbo Tax for at least 20 years. I use it to do my family and friends.
Date published: 2022-03-21
Rated 5 out of 5 by from Theresa Was Excellent Our tax expert was Theresa and she was very helpful! Our unique situation was easily handled by her, as we are a military family overseas.
Date published: 2022-03-21
Rated 5 out of 5 by from Great Easy to follow, explains in detail every step, comprehensive
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax is great! I was a little hesitant to do my own taxes due to special circumstances this year so I chose to have Turbo Tax do my taxes for me. The process was easy and Helen was way beyond helpful to make sure I had all my documents needed and was quick to reply to all my messages.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 4372