TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Good experience The tax experts were very helpful; they guided me through everything
Date published: 2022-03-22
Rated 4 out of 5 by from Turbo Tax is useful I have been using turbo tax for over 20 years to file my taxes myself. I appreciate that the program walks me through the forms and asks questions in plain English and fills out the forms for me. In improvement to the software would be a link from the number on the form to the IRS rules and the questions that were answered to arrive at that figure.
Date published: 2022-03-22
Rated 4 out of 5 by from Been a regular turbotax customer, however..... so i have so many kudos for the site. i file simple returns so i dont have to worry about too much of the hard stuff and can do it on my own. i had a question today and a live tax pro (Costenza i believe was her name) and she put me at ease with helping me find the answers. she was awesome and patient. here's MY situation. ive been using turbotax since ive been in the military and i have been noticing that the "free" service has been costing quite a bit over the last few years for military members. maybe im doing something wrong but all of my information reflects military so whats the deal? other than that person problem, i find that tax time isnt necessarily enjoyable but its more tolerable with turbotax
Date published: 2022-03-22
Rated 5 out of 5 by from So Easy Turbo Tax was extremely easy and explained every step perfectly.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax did a good job. Patricia was awesome. Kind and patient She always texted or called me when I asked for her to.
Date published: 2022-03-22
Rated 5 out of 5 by from So much help.. thankyou Tax time rescue team! Great job guys y'all are appreciated
Date published: 2022-03-22
Rated 5 out of 5 by from Turbe Live chat was a big help We were having trouble paying our state taxes - person we were chatting with was able to help us complete the process.
Date published: 2022-03-22
Rated 1 out of 5 by from not a pleasant experience was not novice friendly from installation to e filing. Had trouble from beginning to end.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbotax is so easy! This was my first time filling my taxes and it was so easy! It was free and took very little time! Thank you TurboTax!
Date published: 2022-03-22
Rated 3 out of 5 by from Would not transmit Even though I put in the correct AGI for a joint return, it accepted primary person and rejected spouse AGI. Would not transmit without it. Called support and they tried to help but were unsuccessful. Referred me to IRS online transcripts which listed the same AGI so no help. Tried entering zero per tech support suggestion, still no success. Very frustrating to buy this product and not be able to send my tax form electronically. Though it's probably the fault of IRS. I still don't know how to solve this.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 4271
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good experience The tax experts were very helpful; they guided me through everything
Date published: 2022-03-22
Rated 4 out of 5 by from Turbo Tax is useful I have been using turbo tax for over 20 years to file my taxes myself. I appreciate that the program walks me through the forms and asks questions in plain English and fills out the forms for me. In improvement to the software would be a link from the number on the form to the IRS rules and the questions that were answered to arrive at that figure.
Date published: 2022-03-22
Rated 4 out of 5 by from Been a regular turbotax customer, however..... so i have so many kudos for the site. i file simple returns so i dont have to worry about too much of the hard stuff and can do it on my own. i had a question today and a live tax pro (Costenza i believe was her name) and she put me at ease with helping me find the answers. she was awesome and patient. here's MY situation. ive been using turbotax since ive been in the military and i have been noticing that the "free" service has been costing quite a bit over the last few years for military members. maybe im doing something wrong but all of my information reflects military so whats the deal? other than that person problem, i find that tax time isnt necessarily enjoyable but its more tolerable with turbotax
Date published: 2022-03-22
Rated 5 out of 5 by from So Easy Turbo Tax was extremely easy and explained every step perfectly.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax did a good job. Patricia was awesome. Kind and patient She always texted or called me when I asked for her to.
Date published: 2022-03-22
Rated 5 out of 5 by from So much help.. thankyou Tax time rescue team! Great job guys y'all are appreciated
Date published: 2022-03-22
Rated 5 out of 5 by from Turbe Live chat was a big help We were having trouble paying our state taxes - person we were chatting with was able to help us complete the process.
Date published: 2022-03-22
Rated 1 out of 5 by from not a pleasant experience was not novice friendly from installation to e filing. Had trouble from beginning to end.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbotax is so easy! This was my first time filling my taxes and it was so easy! It was free and took very little time! Thank you TurboTax!
Date published: 2022-03-22
Rated 3 out of 5 by from Would not transmit Even though I put in the correct AGI for a joint return, it accepted primary person and rejected spouse AGI. Would not transmit without it. Called support and they tried to help but were unsuccessful. Referred me to IRS online transcripts which listed the same AGI so no help. Tried entering zero per tech support suggestion, still no success. Very frustrating to buy this product and not be able to send my tax form electronically. Though it's probably the fault of IRS. I still don't know how to solve this.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 4271