TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from done fast, federal and state! Let's get it done! Done fast and right, federal and state!
Date published: 2021-02-22
Rated 4 out of 5 by from very good! I've always used turbotax, because of how easy it is to use. I don't see myself doing my taxes any other way. Highly recommend
Date published: 2021-02-22
Rated 4 out of 5 by from User friendly User friendly. Just wish there was a link to prepare FAFSA
Date published: 2021-02-22
Rated 1 out of 5 by from This software has glaring uiux problems and bugs We had to re-create our Utah tax return multiple times. We are unsure why. We manually created the W-2's instead of the auto import from your sister software (intuit). We changed the employer ID to all lower case "wth" instead of the "WTH" on the W-2 we received. At some point re-creating the Utah filing in TurboTax worked for some unknown reason with the same W-2 info loaded. Ontop of this, the UI/UX for Chrome on a Windows 10 machine with a 27" 1440p monitor is EXTREMELY feint to the point of being unreadable. Extremely terrible experience, would NOT recommend. I could have just filed manually and saved $160.
Date published: 2021-02-22
Rated 4 out of 5 by from Dummy proof Super easy lots of resources to guide you. I have been doing my taxes with Turbo tax for years.
Date published: 2021-02-22
Rated 5 out of 5 by from turbo tax is amazing turbo tax is quick easy and available for assistance at all time of the day making it very easy to file taxes
Date published: 2021-02-22
Rated 5 out of 5 by from Great product Great product and very use of friendly.aaaaaaaaaaaa
Date published: 2021-02-22
Rated 5 out of 5 by from Best Tax Software Around A long time ago I use to use turbo tax to my taxes and that was from around 2012 to 2015. I only stopped using it because I married an Army man and Army has their own tax department that does free taxes for soldiers and their families. I have to say I prefer preparing my own taxes and when the Army switched to using TaxSlayer instead of having accountants do taxes I just didnt like TaxSlayer and it was not anything like TurboTax. I love TurboTax! Im happy to be back to using TurboTax again. You can never go wrong with TurboTax. I love how easy it is to navigate their website and do your own tax return. Everything is set up so simple and made easy for the user. I think more people should use TurboTax for sure!
Date published: 2021-02-22
Rated 5 out of 5 by from Thank you TurboTax! Thank you so much for helping me file my taxes for 2020! I had so many questions about how to file my taxes regarding the purchase of my home, especially because I had to take some money out of my IRA. The TurboTax Live Experts were very kind and patient and knowledgeable. They answered all my questions and broke down confusing terminology, as well as helping me recognize what expenses I could deduct on my taxes. Thank you again so much! I greatly appreciate it!
Date published: 2021-02-22
Rated 5 out of 5 by from Great service, text too light to read Turbo Tax has always been great and easy to use, but this year most of the forms used a light grey for the descriptions, which made it very, very hard to see/read. Not sure why they didn't just use a normal black color, but I would give the interface a 1-star if I could rate it separately. My eyes hurt from squinting, even though I made the text size larger than usual.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 4122
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from done fast, federal and state! Let's get it done! Done fast and right, federal and state!
Date published: 2021-02-22
Rated 4 out of 5 by from very good! I've always used turbotax, because of how easy it is to use. I don't see myself doing my taxes any other way. Highly recommend
Date published: 2021-02-22
Rated 4 out of 5 by from User friendly User friendly. Just wish there was a link to prepare FAFSA
Date published: 2021-02-22
Rated 1 out of 5 by from This software has glaring uiux problems and bugs We had to re-create our Utah tax return multiple times. We are unsure why. We manually created the W-2's instead of the auto import from your sister software (intuit). We changed the employer ID to all lower case "wth" instead of the "WTH" on the W-2 we received. At some point re-creating the Utah filing in TurboTax worked for some unknown reason with the same W-2 info loaded. Ontop of this, the UI/UX for Chrome on a Windows 10 machine with a 27" 1440p monitor is EXTREMELY feint to the point of being unreadable. Extremely terrible experience, would NOT recommend. I could have just filed manually and saved $160.
Date published: 2021-02-22
Rated 4 out of 5 by from Dummy proof Super easy lots of resources to guide you. I have been doing my taxes with Turbo tax for years.
Date published: 2021-02-22
Rated 5 out of 5 by from turbo tax is amazing turbo tax is quick easy and available for assistance at all time of the day making it very easy to file taxes
Date published: 2021-02-22
Rated 5 out of 5 by from Great product Great product and very use of friendly.aaaaaaaaaaaa
Date published: 2021-02-22
Rated 5 out of 5 by from Best Tax Software Around A long time ago I use to use turbo tax to my taxes and that was from around 2012 to 2015. I only stopped using it because I married an Army man and Army has their own tax department that does free taxes for soldiers and their families. I have to say I prefer preparing my own taxes and when the Army switched to using TaxSlayer instead of having accountants do taxes I just didnt like TaxSlayer and it was not anything like TurboTax. I love TurboTax! Im happy to be back to using TurboTax again. You can never go wrong with TurboTax. I love how easy it is to navigate their website and do your own tax return. Everything is set up so simple and made easy for the user. I think more people should use TurboTax for sure!
Date published: 2021-02-22
Rated 5 out of 5 by from Thank you TurboTax! Thank you so much for helping me file my taxes for 2020! I had so many questions about how to file my taxes regarding the purchase of my home, especially because I had to take some money out of my IRA. The TurboTax Live Experts were very kind and patient and knowledgeable. They answered all my questions and broke down confusing terminology, as well as helping me recognize what expenses I could deduct on my taxes. Thank you again so much! I greatly appreciate it!
Date published: 2021-02-22
Rated 5 out of 5 by from Great service, text too light to read Turbo Tax has always been great and easy to use, but this year most of the forms used a light grey for the descriptions, which made it very, very hard to see/read. Not sure why they didn't just use a normal black color, but I would give the interface a 1-star if I could rate it separately. My eyes hurt from squinting, even though I made the text size larger than usual.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 4122