TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from engineer good experience with the product, Have been using it for a few years now
Date published: 2022-03-27
Rated 3 out of 5 by from Experienced Tax Return Preparer Review I've been doing tax returns for over 30 years, both as a paid preparer and a Turbo Tax and Pro Series user plus Tier 1 Pro Series. This has been a more difficult year to decipher the correct path through the return using the "explain everything" method. The part about personal property taxes and vehicle registration fees needs better clarification. Add real state examples, such as Virginia to clarify the differences. The closing steps for the return (Fed and State) has become confusing and I nearly blew this step even though I've done it many times correctly. Perhaps a page to tell the preparer the sequence of pages to follow up front. I'm still not sure if my credit card has been charged multiple times as the page I was on "kicked back" to earlier pages without any selection made. Finally, after going back and forth either to print or save or pay, first Intuit (my last year's password didn't work) then the third-party vendor. I frankly got lost at the end and it took way too long to "cash out" and get an e-filed confirmation. I suggest you re-storyboard the close out process. I still haven't printed the return because the software wants me to save a .pdf file. I will have to print the return from my backup file after trying from the software many times.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax is a great service I've used this service for that past few years and haven't had any problems! Quick, easy to understand and if a problem arises, help is just a click away!
Date published: 2022-03-27
Rated 5 out of 5 by from It's turbo tax for me again My experience with TurboTax was pleasant and very easy
Date published: 2022-03-27
Rated 5 out of 5 by from Helpful! Both people I spoke to were very helpful with my situation
Date published: 2022-03-27
Rated 5 out of 5 by from Quick & Easy It is fast and easy to use and helps me stay on track
Date published: 2022-03-27
Rated 4 out of 5 by from Quite good Overall, happy with the software. However, I was charged for State tax which was part of the software once you bought for Federal tax
Date published: 2022-03-27
Rated 4 out of 5 by from TurboTax is great. I like that TurboTax walks you through deductions so I don't miss anything.
Date published: 2022-03-27
Rated 5 out of 5 by from Im a big boy now!! Enjoyed doing my own taxes. Stated doing it myself after my tax guy wanted $300 and that was 6 year ago to do a 1040EZ. Started doing it myself. Like have having the protection and the check by T.T. people. It all plug and play. Easy system to use an is updated on new tax laws.
Date published: 2022-03-27
Rated 4 out of 5 by from 1099 section needs enhancing Tried to input my Restricted Stock Units granted by my employer which were sold last year. The UI doesn't not support this use case. Chatted with product expert and issues were logged. Other than that pretty painless.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3875
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from engineer good experience with the product, Have been using it for a few years now
Date published: 2022-03-27
Rated 3 out of 5 by from Experienced Tax Return Preparer Review I've been doing tax returns for over 30 years, both as a paid preparer and a Turbo Tax and Pro Series user plus Tier 1 Pro Series. This has been a more difficult year to decipher the correct path through the return using the "explain everything" method. The part about personal property taxes and vehicle registration fees needs better clarification. Add real state examples, such as Virginia to clarify the differences. The closing steps for the return (Fed and State) has become confusing and I nearly blew this step even though I've done it many times correctly. Perhaps a page to tell the preparer the sequence of pages to follow up front. I'm still not sure if my credit card has been charged multiple times as the page I was on "kicked back" to earlier pages without any selection made. Finally, after going back and forth either to print or save or pay, first Intuit (my last year's password didn't work) then the third-party vendor. I frankly got lost at the end and it took way too long to "cash out" and get an e-filed confirmation. I suggest you re-storyboard the close out process. I still haven't printed the return because the software wants me to save a .pdf file. I will have to print the return from my backup file after trying from the software many times.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax is a great service I've used this service for that past few years and haven't had any problems! Quick, easy to understand and if a problem arises, help is just a click away!
Date published: 2022-03-27
Rated 5 out of 5 by from It's turbo tax for me again My experience with TurboTax was pleasant and very easy
Date published: 2022-03-27
Rated 5 out of 5 by from Helpful! Both people I spoke to were very helpful with my situation
Date published: 2022-03-27
Rated 5 out of 5 by from Quick & Easy It is fast and easy to use and helps me stay on track
Date published: 2022-03-27
Rated 4 out of 5 by from Quite good Overall, happy with the software. However, I was charged for State tax which was part of the software once you bought for Federal tax
Date published: 2022-03-27
Rated 4 out of 5 by from TurboTax is great. I like that TurboTax walks you through deductions so I don't miss anything.
Date published: 2022-03-27
Rated 5 out of 5 by from Im a big boy now!! Enjoyed doing my own taxes. Stated doing it myself after my tax guy wanted $300 and that was 6 year ago to do a 1040EZ. Started doing it myself. Like have having the protection and the check by T.T. people. It all plug and play. Easy system to use an is updated on new tax laws.
Date published: 2022-03-27
Rated 4 out of 5 by from 1099 section needs enhancing Tried to input my Restricted Stock Units granted by my employer which were sold last year. The UI doesn't not support this use case. Chatted with product expert and issues were logged. Other than that pretty painless.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3875