TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Life Changes
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
yogendra from
Turbo tax 2020
It was good experience but some software format and changes were hard to navigate and I would have not done without help of your phone representatives they are great help and were knowledgeable.
Date published: 2021-02-25
Rated 4 out of 5 by
Lisaka from
GREAT
Very easy but a bit too pricey since my tax returns aren't that much anyways.
Date published: 2021-02-25
Rated 3 out of 5 by
xHAx from
BE CAREFUL WITH HIDDEN FEES!!
I wish I could give Turbo Tax 5 stars, because, even though I felt the process of retrieving information and processing my taxes was extremely easy, I was not happy with the Hidden Fees I was charged at the end before filing my Taxes. I chose Turbo tax, because in the advertisement it states that it is $0.00 fees for basic filing. At the end of the process they even ask you one last time if you want to stay with the basic. You can choose yes, but then they would not let me go further until I paid $40.00 to file for state and a $40.00 "Upgrade" that was "Needed" if I wanted to file for Federal Taxes. I KNOW, that the federal filings are supposed to be free, So this "UPGRADE" was not necessary. Overall They charged me $80.00 to file for both Federal and State. It's the same amount I probably would have paid, if I bought the Turbo tax software at the store, and then they would not have charged me for filing. I am not sure If I will use them for my taxes next year. It is a shame because I have used their service for Over Ten Years! but I am not really happy about this hidden fees. I hope next year they can be more straightforward with their fees from the beginning, but I doubt it.
Date published: 2021-02-25
Rated 5 out of 5 by
null from
I'm greatful for Turbo Taxes
I thank you for your help and time if it wasn't for your help I would have gave up thank you Turbo Tax
Date published: 2021-02-25
Rated 5 out of 5 by
GaryF61 from
GREAT TOOL
They were very helpful along the way & I feel confident that we've completed everything correctly & received the maximum savings..
Date published: 2021-02-25
Rated 5 out of 5 by
Iv Virginia from
Turbo Tax is Awesome!
This is my first time using Turbo Tax online. It was very easy to file my simple tax.
Date published: 2021-02-25
Rated 5 out of 5 by
Katy60 from
What a safe and easy proces
this is my second year and i feel so confident using this.. it has been such an easy way to save money from a regular tax preparer, plus i have control to do it on my own time
Date published: 2021-02-25
Rated 5 out of 5 by
zippie lu lu from
turbo is great
very easy explanis everything step by step would recomend
Date published: 2021-02-25
Rated 5 out of 5 by
llisawisa from
Helpful!
Great for convenience and we'll see when I get my refund.
Date published: 2021-02-25
Rated 5 out of 5 by
Rose917 from
So Easy!
Best online tax preparation. They reviewed every option and deduction I could think of.
All TurboTax® Offerings Reviews - Page 3677
Date published: 2021-02-25
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
yogendra from
Turbo tax 2020
It was good experience but some software format and changes were hard to navigate and I would have not done without help of your phone representatives they are great help and were knowledgeable.
Date published: 2021-02-25
Rated 4 out of 5 by
Lisaka from
GREAT
Very easy but a bit too pricey since my tax returns aren't that much anyways.
Date published: 2021-02-25
Rated 3 out of 5 by
xHAx from
BE CAREFUL WITH HIDDEN FEES!!
I wish I could give Turbo Tax 5 stars, because, even though I felt the process of retrieving information and processing my taxes was extremely easy, I was not happy with the Hidden Fees I was charged at the end before filing my Taxes. I chose Turbo tax, because in the advertisement it states that it is $0.00 fees for basic filing. At the end of the process they even ask you one last time if you want to stay with the basic. You can choose yes, but then they would not let me go further until I paid $40.00 to file for state and a $40.00 "Upgrade" that was "Needed" if I wanted to file for Federal Taxes. I KNOW, that the federal filings are supposed to be free, So this "UPGRADE" was not necessary. Overall They charged me $80.00 to file for both Federal and State. It's the same amount I probably would have paid, if I bought the Turbo tax software at the store, and then they would not have charged me for filing. I am not sure If I will use them for my taxes next year. It is a shame because I have used their service for Over Ten Years! but I am not really happy about this hidden fees. I hope next year they can be more straightforward with their fees from the beginning, but I doubt it.
Date published: 2021-02-25
Rated 5 out of 5 by
null from
I'm greatful for Turbo Taxes
I thank you for your help and time if it wasn't for your help I would have gave up thank you Turbo Tax
Date published: 2021-02-25
Rated 5 out of 5 by
GaryF61 from
GREAT TOOL
They were very helpful along the way & I feel confident that we've completed everything correctly & received the maximum savings..
Date published: 2021-02-25
Rated 5 out of 5 by
Iv Virginia from
Turbo Tax is Awesome!
This is my first time using Turbo Tax online. It was very easy to file my simple tax.
Date published: 2021-02-25
Rated 5 out of 5 by
Katy60 from
What a safe and easy proces
this is my second year and i feel so confident using this.. it has been such an easy way to save money from a regular tax preparer, plus i have control to do it on my own time
Date published: 2021-02-25
Rated 5 out of 5 by
zippie lu lu from
turbo is great
very easy explanis everything step by step would recomend
Date published: 2021-02-25
Rated 5 out of 5 by
llisawisa from
Helpful!
Great for convenience and we'll see when I get my refund.
Date published: 2021-02-25
Rated 5 out of 5 by
Rose917 from
So Easy!
Best online tax preparation. They reviewed every option and deduction I could think of.
All TurboTax® Offerings Reviews - Page 3677
Date published: 2021-02-25