TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax 2020 It was good experience but some software format and changes were hard to navigate and I would have not done without help of your phone representatives they are great help and were knowledgeable.
Date published: 2021-02-25
Rated 4 out of 5 by from GREAT Very easy but a bit too pricey since my tax returns aren't that much anyways.
Date published: 2021-02-25
Rated 3 out of 5 by from BE CAREFUL WITH HIDDEN FEES!! I wish I could give Turbo Tax 5 stars, because, even though I felt the process of retrieving information and processing my taxes was extremely easy, I was not happy with the Hidden Fees I was charged at the end before filing my Taxes. I chose Turbo tax, because in the advertisement it states that it is $0.00 fees for basic filing. At the end of the process they even ask you one last time if you want to stay with the basic. You can choose yes, but then they would not let me go further until I paid $40.00 to file for state and a $40.00 "Upgrade" that was "Needed" if I wanted to file for Federal Taxes. I KNOW, that the federal filings are supposed to be free, So this "UPGRADE" was not necessary. Overall They charged me $80.00 to file for both Federal and State. It's the same amount I probably would have paid, if I bought the Turbo tax software at the store, and then they would not have charged me for filing. I am not sure If I will use them for my taxes next year. It is a shame because I have used their service for Over Ten Years! but I am not really happy about this hidden fees. I hope next year they can be more straightforward with their fees from the beginning, but I doubt it.
Date published: 2021-02-25
Rated 5 out of 5 by from I'm greatful for Turbo Taxes I thank you for your help and time if it wasn't for your help I would have gave up thank you Turbo Tax
Date published: 2021-02-25
Rated 5 out of 5 by from GREAT TOOL They were very helpful along the way & I feel confident that we've completed everything correctly & received the maximum savings..
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is Awesome! This is my first time using Turbo Tax online. It was very easy to file my simple tax.
Date published: 2021-02-25
Rated 5 out of 5 by from What a safe and easy proces this is my second year and i feel so confident using this.. it has been such an easy way to save money from a regular tax preparer, plus i have control to do it on my own time
Date published: 2021-02-25
Rated 5 out of 5 by from turbo is great very easy explanis everything step by step would recomend
Date published: 2021-02-25
Rated 5 out of 5 by from Helpful! Great for convenience and we'll see when I get my refund.
Date published: 2021-02-25
Rated 5 out of 5 by from So Easy! Best online tax preparation. They reviewed every option and deduction I could think of.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 3677
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax 2020 It was good experience but some software format and changes were hard to navigate and I would have not done without help of your phone representatives they are great help and were knowledgeable.
Date published: 2021-02-25
Rated 4 out of 5 by from GREAT Very easy but a bit too pricey since my tax returns aren't that much anyways.
Date published: 2021-02-25
Rated 3 out of 5 by from BE CAREFUL WITH HIDDEN FEES!! I wish I could give Turbo Tax 5 stars, because, even though I felt the process of retrieving information and processing my taxes was extremely easy, I was not happy with the Hidden Fees I was charged at the end before filing my Taxes. I chose Turbo tax, because in the advertisement it states that it is $0.00 fees for basic filing. At the end of the process they even ask you one last time if you want to stay with the basic. You can choose yes, but then they would not let me go further until I paid $40.00 to file for state and a $40.00 "Upgrade" that was "Needed" if I wanted to file for Federal Taxes. I KNOW, that the federal filings are supposed to be free, So this "UPGRADE" was not necessary. Overall They charged me $80.00 to file for both Federal and State. It's the same amount I probably would have paid, if I bought the Turbo tax software at the store, and then they would not have charged me for filing. I am not sure If I will use them for my taxes next year. It is a shame because I have used their service for Over Ten Years! but I am not really happy about this hidden fees. I hope next year they can be more straightforward with their fees from the beginning, but I doubt it.
Date published: 2021-02-25
Rated 5 out of 5 by from I'm greatful for Turbo Taxes I thank you for your help and time if it wasn't for your help I would have gave up thank you Turbo Tax
Date published: 2021-02-25
Rated 5 out of 5 by from GREAT TOOL They were very helpful along the way & I feel confident that we've completed everything correctly & received the maximum savings..
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is Awesome! This is my first time using Turbo Tax online. It was very easy to file my simple tax.
Date published: 2021-02-25
Rated 5 out of 5 by from What a safe and easy proces this is my second year and i feel so confident using this.. it has been such an easy way to save money from a regular tax preparer, plus i have control to do it on my own time
Date published: 2021-02-25
Rated 5 out of 5 by from turbo is great very easy explanis everything step by step would recomend
Date published: 2021-02-25
Rated 5 out of 5 by from Helpful! Great for convenience and we'll see when I get my refund.
Date published: 2021-02-25
Rated 5 out of 5 by from So Easy! Best online tax preparation. They reviewed every option and deduction I could think of.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 3677