TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Helps Filing So Much, but somewhat glitchy Some sections were confusingly worded this year and it caused me to take longer to file than usual. There was also a glitch where the questions they asked did not properly translate to one of the forms, so a later section indicated I was moving from AZ to CA when the reverse was true and I could not figure out how to fix it. Took several hours to figure it out and finally realized I had to go into the Forms section and manually update a form that Turbo Tax's software improperly filled out based on their questionnaire.
Date published: 2021-02-23
Rated 1 out of 5 by from Issues, Bugs and Lacking Features I have used TurboTax the last 8 years and never had an issue, but I always was pretty basic. 1040ez. This filing year we opened a business and purchased stocks and it was a DISASTER with TurboTax. Firstly, they do not allow the 7202 form (Credits for Sick Leave and Family Leave) to be eFiled which is incorrect. You can indeed efile the form as long as you attach it to the eFile as a .pdf which TurboTax does not do. Other companies (Tax Slayer, and others) allow this. I think TurboTax requiring a mailed return for this form during the COVID pandemic is ridiculous. It would take forever for it to be filed. Next issue, my wife is self employed and I kept getting an error stating I needed to enter a number for "Schedule C Maximum Deferral of tax line 18." Now TurboTax literally shows you the electronic form and you need to put a number in there but does not explain what line 18 means. I had to dig elsewhere to find an answer. My last issue I had was for stocks. I had it import my stock portfolio and one stock I had had a wash sale of $.06 so TurboTax automatically rounded it to 0. This produced an error during review because it could not be 0, but it could be left blank. This wouldn't have been an issue but if you deleted it in the review screen it literally did nothing and repopulated the 0. I had to spend some time finding the stock and manually deleting the wash sale from the stock edit screen. So in conclusion, If you are doing a basic free file go for it, it does pretty good. If you have additional forms either TurboTax seems lazy and will not let you upload forms or their are bugs which need to be fixed. Taxes are serious and in my opinion a tax software should have no issues! They need to fix their software! I am going to read up on other Tax preparation software and will probably end my almost decade long use of this software. I recommend anyone reading this to do the same.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax Kings Rock This is the second time that I have used Turbo Tax, and I am hooked. No-fuss, no muss, and the great thing are there is always someone to answer your questions. You don't have to go to Walmart and let some youngster bumble their way through your deductions. You don't have to look at the statue of liberty to sit and wait. Everything is easy peasy, Thank Turbo Kings,,, You guys Rock
Date published: 2021-02-23
Rated 5 out of 5 by from Will never use anyone else The process is always so simple and easy. They also offer a lot of great Q&AS that really help me out
Date published: 2021-02-23
Rated 4 out of 5 by from Almost perfect. Simple and accurate except for Covid-19 relief info.
Date published: 2021-02-23
Rated 5 out of 5 by from I only use TurboTax! TurboTax makes it easy for anyone to file their taxes...You know that they have your back and get you maximum results from your refund to audit protection!
Date published: 2021-02-23
Rated 5 out of 5 by from Great service Ameatra was very patient and helpful, even when i had a couple of computer glitches.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is great I've filed several times over the years with TurboTes and it is always great. They're always great about complicated return questions as well. Never had audit issues or anything.
Date published: 2021-02-23
Rated 5 out of 5 by from Wonderful as always, used TurboTax for 8 years Fast, easy, and thorough. I love the fact that I'm able to do my own taxes with confidence!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbotax is Great nd quick Helped me with things i never knew before by clicking the question button
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 3085
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Helps Filing So Much, but somewhat glitchy Some sections were confusingly worded this year and it caused me to take longer to file than usual. There was also a glitch where the questions they asked did not properly translate to one of the forms, so a later section indicated I was moving from AZ to CA when the reverse was true and I could not figure out how to fix it. Took several hours to figure it out and finally realized I had to go into the Forms section and manually update a form that Turbo Tax's software improperly filled out based on their questionnaire.
Date published: 2021-02-23
Rated 1 out of 5 by from Issues, Bugs and Lacking Features I have used TurboTax the last 8 years and never had an issue, but I always was pretty basic. 1040ez. This filing year we opened a business and purchased stocks and it was a DISASTER with TurboTax. Firstly, they do not allow the 7202 form (Credits for Sick Leave and Family Leave) to be eFiled which is incorrect. You can indeed efile the form as long as you attach it to the eFile as a .pdf which TurboTax does not do. Other companies (Tax Slayer, and others) allow this. I think TurboTax requiring a mailed return for this form during the COVID pandemic is ridiculous. It would take forever for it to be filed. Next issue, my wife is self employed and I kept getting an error stating I needed to enter a number for "Schedule C Maximum Deferral of tax line 18." Now TurboTax literally shows you the electronic form and you need to put a number in there but does not explain what line 18 means. I had to dig elsewhere to find an answer. My last issue I had was for stocks. I had it import my stock portfolio and one stock I had had a wash sale of $.06 so TurboTax automatically rounded it to 0. This produced an error during review because it could not be 0, but it could be left blank. This wouldn't have been an issue but if you deleted it in the review screen it literally did nothing and repopulated the 0. I had to spend some time finding the stock and manually deleting the wash sale from the stock edit screen. So in conclusion, If you are doing a basic free file go for it, it does pretty good. If you have additional forms either TurboTax seems lazy and will not let you upload forms or their are bugs which need to be fixed. Taxes are serious and in my opinion a tax software should have no issues! They need to fix their software! I am going to read up on other Tax preparation software and will probably end my almost decade long use of this software. I recommend anyone reading this to do the same.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax Kings Rock This is the second time that I have used Turbo Tax, and I am hooked. No-fuss, no muss, and the great thing are there is always someone to answer your questions. You don't have to go to Walmart and let some youngster bumble their way through your deductions. You don't have to look at the statue of liberty to sit and wait. Everything is easy peasy, Thank Turbo Kings,,, You guys Rock
Date published: 2021-02-23
Rated 5 out of 5 by from Will never use anyone else The process is always so simple and easy. They also offer a lot of great Q&AS that really help me out
Date published: 2021-02-23
Rated 4 out of 5 by from Almost perfect. Simple and accurate except for Covid-19 relief info.
Date published: 2021-02-23
Rated 5 out of 5 by from I only use TurboTax! TurboTax makes it easy for anyone to file their taxes...You know that they have your back and get you maximum results from your refund to audit protection!
Date published: 2021-02-23
Rated 5 out of 5 by from Great service Ameatra was very patient and helpful, even when i had a couple of computer glitches.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is great I've filed several times over the years with TurboTes and it is always great. They're always great about complicated return questions as well. Never had audit issues or anything.
Date published: 2021-02-23
Rated 5 out of 5 by from Wonderful as always, used TurboTax for 8 years Fast, easy, and thorough. I love the fact that I'm able to do my own taxes with confidence!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbotax is Great nd quick Helped me with things i never knew before by clicking the question button
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 3085