TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Should have done it on our own. My wife and I have used TT for the past 4 years and this was the first time we opted to have a tax expert help us. We filled out more than we would have if we did it on our own. It was constantly correcting numbers that we had provided our expert that, by the time the docs were ready for review, had to be revised TWICE before submitted. And we were asked to fill out a number of additional documents that, according to the service, would have been done for us after answering the correct questions. We also had to instruct our tax expert on what write offs we could utilize to aid in our prep efforts. All in all, we will not use the tax expert service in the future.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is so user friendly. Everything was easy and simple to follow. Didn't take any time at all.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is EASY The live expert walked me through step by step. George is a very patient guy considering I'm filing my first tax return.
Date published: 2021-02-24
Rated 5 out of 5 by from very easy thx awesome site. very easy to do . appreciate your service
Date published: 2021-02-24
Rated 5 out of 5 by from Great Easy to follow and navigate. Great answers to unclear questions.
Date published: 2021-02-24
Rated 4 out of 5 by from Really Helpful the system was kind of finicky but your live expert helped a lot.
Date published: 2021-02-24
Rated 4 out of 5 by from Turbo Tax Review Turbo Tax is who I used for the past 8 years and it has changed over the years. This years taxes were confusing and I didn't understand all that it ask even when click on some of it to get more information. I also didn't have a forum it was asking for and it gave me the option to deleted it but then it still asked for it in the review. I ended up calling your support team and the Amazing Kelly helped me. She was friendly and helpful and listen to me ramble and after she helped me she stayed with me till the end to make I wouldn't need more help. She was Awesome! Also I miss the the emotion check-in you use to have where you could click on a range of smiley to frowny faces that represented how you were doing through out your process of filing taxes. Now there is only a thumbs up (your doing great) between doing your taxes. I miss getting the opportunity to express how I feel during this process. Over all you guys are my staple and will more than likely use you again next year.
Date published: 2021-02-24
Rated 5 out of 5 by from Another Awesome years ! Great simple and well informed to received good help with new forms to be completed .
Date published: 2021-02-24
Rated 5 out of 5 by from All Just Clicks away I have been using this software for over 10 years now. As I progress in age and complexity of filing status, I know am am able to count on Turbo Tax to guide me through any questions that I may have. Also all my investments, banking and 40, 1099's and W2's upload electronically. What more could you ask for???
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax awesome I love using your guys service. The best out there.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 2201
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Should have done it on our own. My wife and I have used TT for the past 4 years and this was the first time we opted to have a tax expert help us. We filled out more than we would have if we did it on our own. It was constantly correcting numbers that we had provided our expert that, by the time the docs were ready for review, had to be revised TWICE before submitted. And we were asked to fill out a number of additional documents that, according to the service, would have been done for us after answering the correct questions. We also had to instruct our tax expert on what write offs we could utilize to aid in our prep efforts. All in all, we will not use the tax expert service in the future.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is so user friendly. Everything was easy and simple to follow. Didn't take any time at all.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is EASY The live expert walked me through step by step. George is a very patient guy considering I'm filing my first tax return.
Date published: 2021-02-24
Rated 5 out of 5 by from very easy thx awesome site. very easy to do . appreciate your service
Date published: 2021-02-24
Rated 5 out of 5 by from Great Easy to follow and navigate. Great answers to unclear questions.
Date published: 2021-02-24
Rated 4 out of 5 by from Really Helpful the system was kind of finicky but your live expert helped a lot.
Date published: 2021-02-24
Rated 4 out of 5 by from Turbo Tax Review Turbo Tax is who I used for the past 8 years and it has changed over the years. This years taxes were confusing and I didn't understand all that it ask even when click on some of it to get more information. I also didn't have a forum it was asking for and it gave me the option to deleted it but then it still asked for it in the review. I ended up calling your support team and the Amazing Kelly helped me. She was friendly and helpful and listen to me ramble and after she helped me she stayed with me till the end to make I wouldn't need more help. She was Awesome! Also I miss the the emotion check-in you use to have where you could click on a range of smiley to frowny faces that represented how you were doing through out your process of filing taxes. Now there is only a thumbs up (your doing great) between doing your taxes. I miss getting the opportunity to express how I feel during this process. Over all you guys are my staple and will more than likely use you again next year.
Date published: 2021-02-24
Rated 5 out of 5 by from Another Awesome years ! Great simple and well informed to received good help with new forms to be completed .
Date published: 2021-02-24
Rated 5 out of 5 by from All Just Clicks away I have been using this software for over 10 years now. As I progress in age and complexity of filing status, I know am am able to count on Turbo Tax to guide me through any questions that I may have. Also all my investments, banking and 40, 1099's and W2's upload electronically. What more could you ask for???
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax awesome I love using your guys service. The best out there.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 2201