TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from WORST SERVICE EVER!!! This was by far the worst experience I've ever had with TurboTax who I have used for years. Because of one form I was forced to by their Deluxe package because the free version didn't cover that one form. Then I kept getting the same error over and over that "Our records indicate that you are not entitled to efile one or more formsets." After looking online and on their own forums, it suggested deleting the State refund and starting over. I did this, only to find out the $43 that I was forced to pay for TurboTax "Deluxe" only covered my Federal return. I was one the phone for an hour with supervisor trying to fix this, and she was the only good part of this whole ordeal. She, Joviet, was kind and understanding and spent a long time trying to figure out why the service codes she was getting me didn't work. Finally, she found out that all services codes were not longer in service even though she could still generate them. I had to pay another $48 just to file my state refund. So in the end, sure I'm getting $210 in total returns, but I had to pay $91 of that to TurboTax for their "Deluxe" package for doing my own taxes.
Date published: 2021-02-27
Rated 4 out of 5 by from It was Great! I really enjoyed this program however being this was my 1st time filing on my own while having self employment so it was a little confusing at times but overall it was Great!
Date published: 2021-02-27
Rated 5 out of 5 by from Thank you TurboTax! Very Helpful, fast and easy, thank you so much!!!!
Date published: 2021-02-27
Rated 5 out of 5 by from Makes filing myself very easy! Very easy! Very user friendly interface. Makes it a breeze.
Date published: 2021-02-27
Rated 5 out of 5 by from Amazing Customer Service After being stumped with an unresolvable issue, I was finally connected with an incredibly knowledgeable CPA named Taha. He helped me complete my Tax Return with ease. Highly recommend using Turbo Tax.
Date published: 2021-02-27
Rated 4 out of 5 by from It was nice. The turbotax live expert. Answered all my questions within 24 hours!
Date published: 2021-02-27
Rated 5 out of 5 by from awesome!!!! Helped me alot im glad i came to this website for my tax return
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax has good credit and a very easy website to use.
Date published: 2021-02-27
Rated 5 out of 5 by from nice it was easy and have used before will use again good luck
Date published: 2021-02-27
Rated 2 out of 5 by from Troubles for overseas customers The fact you cant put in an overseas address in 2021 seems a bit outdated to me. Also, I asked for online support and Sharon just made a couple obvious statements and called the "options" and when I said, I only see statements not options she said goodbye and left.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1295
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from WORST SERVICE EVER!!! This was by far the worst experience I've ever had with TurboTax who I have used for years. Because of one form I was forced to by their Deluxe package because the free version didn't cover that one form. Then I kept getting the same error over and over that "Our records indicate that you are not entitled to efile one or more formsets." After looking online and on their own forums, it suggested deleting the State refund and starting over. I did this, only to find out the $43 that I was forced to pay for TurboTax "Deluxe" only covered my Federal return. I was one the phone for an hour with supervisor trying to fix this, and she was the only good part of this whole ordeal. She, Joviet, was kind and understanding and spent a long time trying to figure out why the service codes she was getting me didn't work. Finally, she found out that all services codes were not longer in service even though she could still generate them. I had to pay another $48 just to file my state refund. So in the end, sure I'm getting $210 in total returns, but I had to pay $91 of that to TurboTax for their "Deluxe" package for doing my own taxes.
Date published: 2021-02-27
Rated 4 out of 5 by from It was Great! I really enjoyed this program however being this was my 1st time filing on my own while having self employment so it was a little confusing at times but overall it was Great!
Date published: 2021-02-27
Rated 5 out of 5 by from Thank you TurboTax! Very Helpful, fast and easy, thank you so much!!!!
Date published: 2021-02-27
Rated 5 out of 5 by from Makes filing myself very easy! Very easy! Very user friendly interface. Makes it a breeze.
Date published: 2021-02-27
Rated 5 out of 5 by from Amazing Customer Service After being stumped with an unresolvable issue, I was finally connected with an incredibly knowledgeable CPA named Taha. He helped me complete my Tax Return with ease. Highly recommend using Turbo Tax.
Date published: 2021-02-27
Rated 4 out of 5 by from It was nice. The turbotax live expert. Answered all my questions within 24 hours!
Date published: 2021-02-27
Rated 5 out of 5 by from awesome!!!! Helped me alot im glad i came to this website for my tax return
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax has good credit and a very easy website to use.
Date published: 2021-02-27
Rated 5 out of 5 by from nice it was easy and have used before will use again good luck
Date published: 2021-02-27
Rated 2 out of 5 by from Troubles for overseas customers The fact you cant put in an overseas address in 2021 seems a bit outdated to me. Also, I asked for online support and Sharon just made a couple obvious statements and called the "options" and when I said, I only see statements not options she said goodbye and left.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1295