TURBOTAX CUSTOMER REVIEWS

TurboTax CD/Download Reviews

Read unbiased reviews from real TurboTax CD/Download customers and learn why
TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax was easy to use Have been using Turbo Tax for several years and transfer is easy
Date published: 2023-03-16
Rated 5 out of 5 by from My tax I was quite nice and easy to prepare. I like the menus and navigation pages.
Date published: 2023-03-16
Rated 5 out of 5 by from The Best out there I've used several different tax services over the years and TurboTax consistently delivers the most efficient, user-friendly, informative service there is when preparing my Federal Tax Returns. Well worth the price for Premium and Max (Audit) protection.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax - Keeping things simple ! Taxes are always a bit confusing but Turbo tax UX Design is a big asset in keeping things simple.
Date published: 2023-03-16
Rated 2 out of 5 by from fair it was fair that's it that's all,fair and only fair just fair
Date published: 2023-03-16
Rated 5 out of 5 by from TURBO TAX IS THE BEST THE EXPERTS WERE REALLY NICE AND HELPFUL AND WOULD RECOMMEND IT TO ANYONE WHO HAS TROUBLE WITH THIER TAXES
Date published: 2023-03-16
Rated 5 out of 5 by from Super easy to use Great Product. I've been using Turbo Tax for 10 years and it has never let me down. Turbo Tax asks the right questions in an understandable way. Keep up the great work.
Date published: 2023-03-16
Rated 1 out of 5 by from too expensive you expect a tax refund but they charge you to file, pay them, use your own refund, etc
Date published: 2023-03-16
Rated 3 out of 5 by from Disappointed in my purchase I bought Turbo Tax and was able to do my son's Federal Income Taxes and needed to do his Maryland State Income Taxes. When I tried to go thru your process to purchase the Maryland Income Tax package, I was not able to select "Continue' on the bottom of my screen nor was I able to reposition the pop up window where this "Continue" button was. I have Windows 11 toolbar that covers it and called for a simple solution only to be connected to someone overseas that barely speaks English that said they could only fix it by me giving them control of my laptop. Well I'm not stupid. I said can I just purchase the package by giving my debit card info to this person overseas and he struggled to do the purchase, I could tell he was basically on a chat with his support getting directions as to how to do this transaction so what should have been a quick seamless job took 45 minutes of struggling with a unskilled overseas person who would not switch me to anyone that had the skills. Also he made sure not to hang up so I would not be switched to the opinion survey that was to follow our experience. When I finally got this package installed and completed the taxes and submitted them to the state of Maryland, I received a notice back from then as rejected due to the software package not having the correct software updates to allow it to work! I received a text message that I would be able to download and update the Maryland Tax package on March 10th and then to resubmit the Maryland tax return. I did and it worked. I would call my experience pretty terrible with these experiences. Its ashamed that the software to do the taxes works pretty good and the parts of my experience that failed seem to be related to outsourced vendors that Intuit has chosen to hire and trust their business with that appear to be low skilled and therefore maximizing Intuit' profits at the cost of consumer satisfaction and confidence.
Date published: 2023-03-16
Rated 5 out of 5 by from great tool but way too expensive now this will probably be the last year i use this software. way to expensive when you have to add 1099 that hardly make any money. lower the price please given the climate of the world now-a-days
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 657
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax was easy to use Have been using Turbo Tax for several years and transfer is easy
Date published: 2023-03-16
Rated 5 out of 5 by from My tax I was quite nice and easy to prepare. I like the menus and navigation pages.
Date published: 2023-03-16
Rated 5 out of 5 by from The Best out there I've used several different tax services over the years and TurboTax consistently delivers the most efficient, user-friendly, informative service there is when preparing my Federal Tax Returns. Well worth the price for Premium and Max (Audit) protection.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax - Keeping things simple ! Taxes are always a bit confusing but Turbo tax UX Design is a big asset in keeping things simple.
Date published: 2023-03-16
Rated 2 out of 5 by from fair it was fair that's it that's all,fair and only fair just fair
Date published: 2023-03-16
Rated 5 out of 5 by from TURBO TAX IS THE BEST THE EXPERTS WERE REALLY NICE AND HELPFUL AND WOULD RECOMMEND IT TO ANYONE WHO HAS TROUBLE WITH THIER TAXES
Date published: 2023-03-16
Rated 5 out of 5 by from Super easy to use Great Product. I've been using Turbo Tax for 10 years and it has never let me down. Turbo Tax asks the right questions in an understandable way. Keep up the great work.
Date published: 2023-03-16
Rated 1 out of 5 by from too expensive you expect a tax refund but they charge you to file, pay them, use your own refund, etc
Date published: 2023-03-16
Rated 3 out of 5 by from Disappointed in my purchase I bought Turbo Tax and was able to do my son's Federal Income Taxes and needed to do his Maryland State Income Taxes. When I tried to go thru your process to purchase the Maryland Income Tax package, I was not able to select "Continue' on the bottom of my screen nor was I able to reposition the pop up window where this "Continue" button was. I have Windows 11 toolbar that covers it and called for a simple solution only to be connected to someone overseas that barely speaks English that said they could only fix it by me giving them control of my laptop. Well I'm not stupid. I said can I just purchase the package by giving my debit card info to this person overseas and he struggled to do the purchase, I could tell he was basically on a chat with his support getting directions as to how to do this transaction so what should have been a quick seamless job took 45 minutes of struggling with a unskilled overseas person who would not switch me to anyone that had the skills. Also he made sure not to hang up so I would not be switched to the opinion survey that was to follow our experience. When I finally got this package installed and completed the taxes and submitted them to the state of Maryland, I received a notice back from then as rejected due to the software package not having the correct software updates to allow it to work! I received a text message that I would be able to download and update the Maryland Tax package on March 10th and then to resubmit the Maryland tax return. I did and it worked. I would call my experience pretty terrible with these experiences. Its ashamed that the software to do the taxes works pretty good and the parts of my experience that failed seem to be related to outsourced vendors that Intuit has chosen to hire and trust their business with that appear to be low skilled and therefore maximizing Intuit' profits at the cost of consumer satisfaction and confidence.
Date published: 2023-03-16
Rated 5 out of 5 by from great tool but way too expensive now this will probably be the last year i use this software. way to expensive when you have to add 1099 that hardly make any money. lower the price please given the climate of the world now-a-days
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 657