Skip To Main Content
TurboTax Logo

What is an Enrolled Agent?

Written by Rocky Mengle, Attorney • Reviewed by Todd Nash, CPAUpdated for Tax Year 2024 • October 4, 2024 11:48 AM
OVERVIEW

Enrolled agents (EAs) are tax professionals authorized to represent taxpayers before the IRS. They’re specifically focused on taxes, which also means they’re often an excellent choice to prepare your taxes. Enrolled agents must pass a rigorous exam, complete continuing education classes, and abide by ethical standards to obtain and keep an EA certification.

 

Business woman receiving paperwork

Key Takeaways

  • Enrolled agents are trained tax professionals who can help with tax return preparation, tax planning, and other tax-related matters. They’re also authorized to represent taxpayers in various tax matters before the IRS.
  • To become an enrolled agent, candidates must pass the IRS’s Special Enrollment Examination, which covers individual and business tax issues, representing clients before the IRS, ethics, and more. They also must pass a suitability check and obtain a Preparer Tax Identification Number from the IRS.
  • Enrolled agents are required to satisfy continuing education requirements to maintain their certification. This includes at least 16 hours of course work each year, with two hours on ethics or professional conduct, and a total of at least 72 hours every three years.
  • When looking for an enrolled agent, think about whether you want someone local or remote. Also set up an initial consultation to learn more about their experience, fee structure, and services provided.

Enrolled agents are tax professionals

If you need someone to do your taxes, help you lower future tax bills, or speak to the IRS on your behalf, you might want to hire an enrolled agent (also known as an EA). They’re tax professionals who are also authorized to represent taxpayers before the IRS. And like some certified public accountants (CPAs) and tax attorneys, enrolled agents are specifically focused on taxes.

Enrolled agents must pass a rigorous exam that covers general tax issues, ethics, practicing before the IRS, and more. They’re also required to take additional classes each year after passing the exam. As a result, enrolled agents can handle a wide variety of tax matters, including tax return preparation, tax planning, IRS audits, and tax appeals.

However, before spending time looking for an enrolled agent, you probably want to know a little more about them. For instance, what kind of training do they receive? How do they compare to other tax professionals? And what’s the best way to find an enrolled agent? Read on to get answers to these questions and more.

Educational and professional requirements for enrolled agent candidates

While there are no formal educational requirements for enrolled agent candidates – such as a college degree – they generally have to pass the Special Enrollment Examination (SEE), which is administered by the IRS. However, certain former IRS employees don’t have to take the SEE to become an enrolled agent.

The SEE has three parts:

  • Part 1 - Individuals. This part covers information related to taxes on individuals, such as types of taxable income, tax deductions and credits, retirement accounts, selling property, preparing personal income tax returns, advising individual taxpayers, estate taxes, and more.
  • Part 2 - Businesses. Among other things, this part deals with the different types of business structures (such as C corporations, S corporations, partnerships, limited liability companies, and sole proprietorships), business income and expenses, analysis of financial records, tax-exempt organizations, and advising business taxpayers.
  • Part 3 - Representation, Practices, and Procedures. The final part covers practicing before the IRS, filing tax returns, tax law research, IRS audits, ethics, working with clients, and various rules enrolled agents must follow.

In addition to passing the SEE, enrolled agent candidates must pass a “suitability check,” which includes a background check for tax compliance and criminal convictions.

An enrolled agent also has to obtain a Preparer Tax Identification Number (PTIN) from the IRS. In fact, all tax return preparers who are paid to prepare any federal tax return, claim for refund, or most other tax forms submitted to the IRS must have a PTIN.

Once these requirements are met, EA certification can be granted by the IRS. At that point, they can represent taxpayers regarding any tax matter before the tax agency.

Continuing education requirements for enrolled agents

Enrolled agents have to take a certain number of continuing education courses to maintain their status with the IRS. These courses ensure that they stay up-to-date on the latest tax laws, regulations, and IRS procedures.

There are actually two continuing education requirements that must be satisfied. First, enrolled agents have to complete 72 hours of classes every three years. In addition, they also must complete a minimum of 16 hours of continuing education classes each year (two of which must be on ethics or professional conduct).

Ethical standards for enrolled agents

Once certified, enrolled agents – and other tax professionals – can be suspended, fined, or even lose their right to practice before the IRS for:

  • incompetence
  • disreputable conduct, such as not being current on their own tax returns or being convicted of a crime
  • violating IRS regulations governing enrolled agents
  • misleading or threatening a client (or prospective client) with the intent to defraud

If you believe an enrolled agent has committed an ethical violation, you can submit a complaint to the IRS.

Comparing enrolled agents with other tax professionals

Enrolled agents are often a great choice if you need a tax professional. They’re generally well-versed in all aspects of tax preparation, from maximizing deductions to identifying potential red flags that may trigger an audit. They can also help individuals and businesses make informed decisions about their finances and ensure that they’re in compliance with tax laws.

However, in some cases, you might want to consider another type of tax professional – such as a CPA or tax attorney. For example, if you need help with something that’s beyond the scope of what enrolled agents typically handle, a different type of tax pro might be best for you. To help you determine if hiring a CPA or tax attorney might be the way to go, let’s take a quick look at some instances where they might be a better choice than an enrolled agent.

Enrolled agent vs. CPA

Both enrolled agents and CPAs can prepare tax returns, offer tax planning advice, and represent clients before the IRS. However, there are important differences between enrolled agents and CPAs when it comes to their education and the tasks they can handle.

CPAs generally have a higher level of education and training. For instance, unlike enrolled agents, CPAs must have an undergraduate college degree. A certain number of college credits in accounting is typically needed, too. In addition, since CPAs have to earn more college credits than most undergraduate degrees require, they often have more years of college than necessary or have taken graduate-level classes. Plus, most states require CPAs to work under the supervision of a licensed CPA for a certain period of time before they can practice on their own.

Because of these heightened education and training requirements, and their expertise in accounting, CPAs can often provide a wider range of services than an enrolled agent – especially when it comes to assisting businesses. For instance, many CPAs can handle both tax- and accounting-related tasks, such as preparing or analyzing financial statements. In addition, many CPAs have a deep understanding of business operations and are able to help create a budget, forecast future financial performance, develop and implement internal controls, perform business valuations, and more.

As a result, if you need help with a more complicated tax matter or with financial tasks beyond taxes, you might want to consider a CPA instead of an enrolled agent.

Enrolled agent vs. tax attorney

Since their training (law school and passing the state bar exam) is focused on the law, tax attorneys typically offer a different set of services than enrolled agents.

While some tax attorneys will do your taxes and provide tax planning services (like enrolled agents), their work is often centered around representing clients on tax matters in court, before the IRS, or in disputes with state tax agencies. This includes defending clients against criminal charges for tax evasion or tax fraud.

While enrolled agents can also represent clients before the IRS, they can’t do so in a court of law. In addition, the more complex your tax situation, the more likely you are to need a tax attorney’s assistance and advice.

Tax attorneys are also frequently hired to explain the tax implications of various transactions, interpret new tax laws and regulations, and advise clients on gray areas of the tax law. So, even though enrolled agents can be a great choice for tax preparation services, you might need the help of a tax attorney if you need to dive deeper into the law to handle a tax-related situation.

FAQs about finding an enrolled agent near you

Once you’ve decided that an enrolled agent might be a good fit for you, you’ll have to go through the process of finding and hiring one. Naturally, you probably have a lot of questions if this is the first time you’ve hired a tax professional. So, before you pick someone to help with your tax return or tax situation, check out our answers to the following frequently asked questions about hiring an enrolled agent.

Should I hire an enrolled agent near me?

EA certification is obtained through the IRS, not through any particular state. As a result, an enrolled agent in New York can help you with a federal tax matter even if you live in California. But even though you can hire an enrolled agent in another state, there are certainly some advantages to working with a local tax expert.

For instance, it’s easy to have face-to-face meetings if you’re working with a local enrolled agent. That can foster greater communication with your tax pro and be more convenient when discussing personal financial matters.

An enrolled agent near you might also be able to refer you to other local professionals, such as bankers and lawyers, who might be able to provide other financial services. If you’re a business owner, a local enrolled agent will likely have a better sense of the local business climate, too.

By hiring a local enrolled agent, you’ll also be supporting the local economy. That’s a benefit to your own community.

If you need help finding an enrolled agent near year, TurboTax Live Full Service will match you with a local tax expert who’s ready, willing, and able to handle your specific needs.

How do I verify an enrolled agent’s credentials?

It’s always a good idea to confirm that an enrolled agent is actually credentialed. Fortunately, there are a couple of easy ways to do this.

First, you can check the IRS’s online directory of tax return preparers. An enrolled agent who holds professional credentials recognized by the IRS should be included in the directory.

You can also verify an enrolled agent’s credentials by emailing the IRS at epp@irs.gov. Provide the enrolled agent’s:

  • first and last name
  • complete address (if available)
  • enrolled agent number (if available)

The IRS typically responds within 72 hours.

How much does it cost to have an enrolled agent do my taxes?

How much you’ll pay to have an enrolled agent prepare and file your tax return depends on several factors, such as:

  • how many W-2 forms you have
  • what types of income you have
  • whether you itemize or claim the Standard Deduction
  • whether you have capital gains or losses
  • how many tax forms and schedules need to be completed

So, basically, the more complicated your tax situation, the more time and expertise will be required from the enrolled agent – which leads to a higher fee.

The cost of tax preparation services can also vary based on your geographic location. For instance, enrolled agents in urban areas or major cities tend to charge more when compared to those in rural areas.

The time of year you hire an enrolled agent can also affect the cost. During the peak tax season (January to April), enrolled agents may charge higher fees due to the increase in demand for their services.

The enrolled agent’s experience and qualifications can also impact the cost. An enrolled agent with several years of experience and specialized knowledge in a specific tax area will likely cost more than a less seasoned tax pro.

Some enrolled agents may offer additional services – such as tax planning or bookkeeping – that can increase the overall cost of tax preparation. Adding on your state tax return can boost the price as well.

The method of tax preparation can impact the cost, too. For instance, in-person tax preparation might be more expensive than virtual or online services.

Even the size of the enrolled agent's firm can affect the amount you’ll pay. Larger firms with more resources and overhead costs typically charge higher fees compared to smaller, independent agents.

There can be other reasons for a higher or lower fee. So, it’s often hard to predict the amount you’ll pay until you speak with an enrolled agent you’re thinking about hiring.

Do enrolled agents charge by the hour for tax return preparation?

Enrolled agents can get paid to prepare a tax return in several different ways.

Some enrolled agents charge an hourly fee for their services. The hourly rate can vary depending on the complexity of your return and the enrolled agent’s experience.

Other enrolled agents charge a flat fee for preparing a tax return. However, again, the fee for a more complicated return can be higher than the fee for a simple return. Plus, there will usually be an additional fee for any added services.

 

TurboTax Tip:

Be careful if an enrolled agent’s fee is based on a percentage of your tax refund. You don’t want them inflating your refund by claiming tax deductions or credits you don’t qualify for in order to boost their fee.

 

In some cases, an enrolled agent may charge a retainer fee for their services. This means you pay a certain amount upfront, and the enrolled agent deducts their fee from this amount.

A combination of fee structures can be used, too. For example, an enrolled agent might charge a flat fee to file your tax return, but charge by the hour for any additional services.

Ultimately, the method of payment will depend on the enrolled agent's preferences and the agreement reached with you. It is important for clients to discuss the fee structure with a tax professional before engaging their services to avoid any misunderstandings.

Should I set up an initial consultation before hiring an enrolled agent?

Before hiring any tax professional, it’s a good idea to schedule an initial consultation with them. At this meeting, you can ask them any number of questions about your tax situation and their practice.

You’ll certainly want to ask about fees. However, this is also your chance to bring up any other question you might have. For example, you can ask:

  • Does the enrolled agent have experience handling cases similar to yours?
  • Can the enrolled agent provide references or client testimonials?
  • How will the enrolled agent support you if you receive an audit notice or face other IRS issues?
  • What is the enrolled agent’s approach to tax planning and strategies?
  • What kind of documentation will the enrolled agent need to manage your taxes effectively?
  • How will the enrolled agent keep your information secure?

Whether you want an expert to do your taxes from start to finish, or expert help while you file on your own, TurboTax has expert-backed offerings to meet your needs. With TurboTax Live Assisted, our tax experts help you complete your taxes, fix any mistakes, and explain what's next.

Or, with TurboTax Live Full Service, a local tax expert matched to your unique situation will get your taxes done 100% right - as soon as today.

Whichever plan you choose, you'll get you taxes done with 100% accuracy and your maximum refund, guaranteed.

turbotax
creditkarma
quickbooks
Use your Intuit Account to sign in to TurboTax.
By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
Live assisted basicTaxes done right,
with experts by your side
$89*

Get unlimited advice, an expert final review and your maximum refund, guaranteed.

State additional
turbotax free ecition100% free filing.
Max refund guarantee.
$0

~37% of filers qualify. Simple Form 1040 returns only (no schedules except for Earned Income Tax Credit, Child Tax Credit and student loan interest).

The above article is intended to provide generalized financial information designed to educate a broad segment of the public; it does not give personalized tax, investment, legal, or other business and professional advice. Before taking any action, you should always seek the assistance of a professional who knows your particular situation for advice on taxes, your investments, the law, or any other business and professional matters that affect you and/or your business.

TaxCaster Tax
Calculator

Estimate your tax refund and where you stand

I’m a TurboTax customer

I’m a new user

Tax Bracket
Calculator

Easily calculate your tax rate to make smart financial decisions

Get started

W-4 Withholding
Calculator

Know how much to withhold from your paycheck to get a bigger refund

Get started

Self-Employed
Tax Calculator

Estimate your self-employment tax and eliminate any surprises

Get started

Crypto Calculator

Estimate capital gains, losses, and taxes for cryptocurrency sales

Get started

Self-Employed Tax Deductions Calculator

Find deductions as a 1099 contractor, freelancer, creator, or if you have a side gig

Get started

ItsDeductible™

See how much your charitable donations are worth

Get started

Security icon

Your security. Built into everything we do.

Here's how

taxball

File faster and easier with the free TurboTax app

Download on the app storeGet it on Google Play

TurboTax Online: Important Details about Filing Simple Form 1040 Returns

If you have a simple Form 1040 return only (no forms or schedules except as needed to claim the Earned Income Tax Credit, Child Tax Credit or student loan interest), you can file for free yourself with TurboTax Free Edition, or you can file with TurboTax Live Assisted Basic at the listed price. Roughly 37% of taxpayers are eligible.

Examples of situations included in a simple Form 1040 return (assuming no added tax complexity):

  • W-2 income
  • Interest, dividends or original issue discounts (1099-INT/1099-DIV/1099-OID) that don’t require filing a Schedule B
  • IRS standard deduction
  • Earned Income Tax Credit (EITC)
  • Child Tax Credit (CTC)
  • Student loan interest deduction
  • Taxable qualified retirement plan distributions

Examples of situations not included in a simple Form 1040 return:

  • Itemized deductions claimed on Schedule A, like charitable contributions, medical expenses, mortgage interest and state and local tax deductions
  • Unemployment income reported on a 1099-G
  • Business or 1099-NEC income (often reported by those who are self-employed, gig workers or freelancers)
  • Stock sales (including crypto investments)
  • Income from rental property or property sales
  • Credits, deductions and income reported on other forms or schedules 

TURBOTAX ONLINE GUARANTEES

TurboTax Individual Returns:

  • 100% Accurate Calculations Guarantee – Individual Returns: If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest. Excludes payment plans. This guarantee is good for the lifetime of your personal, individual tax return, which Intuit defines as seven years from the date you filed it with TurboTax. Excludes TurboTax Business returns. Additional terms and limitations apply. See Terms of Service for details.

  • Maximum Refund Guarantee / Maximum Tax Savings Guarantee - or Your Money Back – Individual Returns: If you get a larger refund or smaller tax due from another tax preparation method by filing an amended return, we'll refund the applicable TurboTax federal and/or state purchase price paid. (TurboTax Free Edition customers are entitled to payment of $30.) This guarantee is good for the lifetime of your personal, individual tax return, which Intuit defines as seven years from the date you filed it with TurboTax. Excludes TurboTax Business returns. Additional terms and limitations apply. See Terms of Service for details.

  • Audit Support Guarantee – Individual Returns: If you receive an audit letter from the IRS or State Department of Revenue based on your 2023 TurboTax individual tax return, we will provide one-on-one question-and-answer support with a tax professional, if requested through our Audit Support Center, for audited individual returns filed with TurboTax for the current 2023 tax year and for individual, non-business returns for the past two tax years (2022, 2021). Audit support is informational only. We will not represent you before the IRS or state tax authority or provide legal advice. If we are not able to connect you to one of our tax professionals, we will refund the applicable TurboTax federal and/or state purchase price paid. (TurboTax Free Edition customers are entitled to payment of $30.) This guarantee is good for the lifetime of your personal, individual tax return, which Intuit defines as seven years from the date you filed it with TurboTax. Excludes TurboTax Business returns. Additional terms and limitations apply. See Terms of Service for details.

  • Satisfaction Guaranteed: You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product.

  • Our TurboTax Live Full Service Guarantee means your tax expert will find every dollar you deserve. Your expert will only sign and file your return if they believe it's 100% correct and you are getting your best outcome possible. If you get a larger refund or smaller tax due from another tax preparer, we'll refund the applicable TurboTax Live Full Service federal and/or state purchase price paid. If you pay an IRS or state penalty (or interest) because of an error that a TurboTax tax expert or CPA made while acting as a signed preparer for your return, we'll pay you the penalty and interest. Limitations apply. See Terms of Service for details.

  • 100% Accurate Expert-Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a TurboTax tax expert or CPA made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest. Limitations apply. See Terms of Service for details.

TurboTax Business Returns:

  • 100% Accurate Calculations Guarantee – Business Returns. If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest. Excludes payment plans. You are responsible for paying any additional tax liability you may owe. Additional terms and limitations apply. See Terms of Service for details.

  • TurboTax Audit Support Guarantee – Business Returns. If you receive an audit letter from the IRS or State Department of Revenue on your 2023 TurboTax business return, we will provide one-on-one question-and-answer support with a tax professional, if requested through our Audit Support Center, for audited business returns filed with TurboTax for the current 2023 tax year. Audit support is informational only. We will not represent you before the IRS or state tax authority or provide legal advice. If we are not able to connect you to one of our tax professionals for this question-and-answer support, we will refund the applicable TurboTax Live Business or TurboTax Live Full Service Business federal and/or state purchase price paid. Additional terms and limitations apply. See Terms of Service for details.

TURBOTAX ONLINE/MOBILE PRICING

  • Start for Free/Pay When You File: TurboTax online and mobile pricing is based on your tax situation and varies by product. For most paid TurboTax online and mobile offerings, you may start using the tax preparation features without paying upfront, and pay only when you are ready to file or purchase add-on products or services. Actual prices for paid versions are determined based on the version you use and the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases. Strikethrough prices reflect anticipated final prices for tax year 2023.

  • TurboTax Free Edition: TurboTax Free Edition ($0 Federal + $0 State + $0 To File) is available for those filing Simple Form 1040 returns only (no forms or schedules except for the Earned Income Tax Credit, Child Tax Credit and student loan interest), as detailed in the TurboTax Free Edition disclosures. Roughly 37% of taxpayers qualify. Offer may change or end at any time without notice.

  • TurboTax Live Assisted Basic Offer: Offer only available with TurboTax Live Assisted Basic and for those filing Form 1040 and limited credits only. Roughly 37% of taxpayers qualify. Must file between November 29, 2023 and March 31, 2024 to be eligible for the offer. Includes state(s) and one (1) federal tax filing. Intuit reserves the right to modify or terminate this TurboTax Live Assisted Basic Offer at any time for any reason in its sole and absolute discretion. If you add services, your service fees will be adjusted accordingly. If you file after 11:59pm EST, March 31, 2024, you will be charged the then-current list price for TurboTax Live Assisted Basic and state tax filing is an additional fee. See current prices here.

  • Full Service $100 Back Offer: Credit applies only to federal filing fees for TurboTax Full Service and not returns filed using other TurboTax products or returns filed by Intuit TurboTax Verified Pros. Excludes TurboTax Live Full Service Business and TurboTax Canada products. Credit does not apply to state tax filing fees or other additional services. If federal filing fees are less than $100, the remaining credit will be provided via electronic gift card. Intuit reserves the right to modify or terminate this offer at any time for any reason in its sole discretion. Must file by April 15, 2024 11:59 PM ET.

  • TurboTax Full Service - Forms-Based Pricing: “Starting at” pricing represents the base price for one federal return (includes one W-2 and one Form 1040). Final price may vary based on your actual tax situation and forms used or included with your return. Price estimates are provided prior to a tax expert starting work on your taxes. Estimates are based on initial information you provide about your tax situation, including forms you upload to assist your expert in preparing your tax return and forms or schedules we think you’ll need to file based on what you tell us about your tax situation. Final price is determined at the time of print or electronic filing and may vary based on your actual tax situation, forms used to prepare your return, and forms or schedules included in your individual return. Prices are subject to change without notice and may impact your final price. If you decide to leave Full Service and work with an independent Intuit TurboTax Verified Pro, your Pro will provide information about their individual pricing and a separate estimate when you connect with them.

  • Pays for itself (TurboTax Premium, formerly Self-Employed): Estimates based on deductible business expenses calculated at the self-employment tax income rate (15.3%) for tax year 2022. Actual results will vary based on your tax situation.

TURBOTAX ONLINE/MOBILE

  • Anytime, anywhere: Internet access required; standard data rates apply to download and use mobile app.

  • Fastest refund possible: Fastest tax refund with e-file and direct deposit; tax refund time frames will vary. The IRS issues more than 9 out of 10 refunds in less than 21 days.

  • Get your tax refund up to 5 days early: Individual taxes only. When it’s time to file, have your tax refund direct deposited with Credit Karma Money™, and you could receive your funds up to 5 days early. If you choose to pay your tax preparation fee with TurboTax using your federal tax refund or if you choose to take the Refund Advance loan, you will not be eligible to receive your refund up to 5 days early. 5-day early program may change or discontinue at any time. Up to 5 days early access to your federal tax refund is compared to standard tax refund electronic deposit and is dependent on and subject to IRS submitting refund information to the bank before release date. IRS may not submit refund information early.

  • For Credit Karma Money (checking account): Banking services provided by MVB Bank, Inc., Member FDIC. Maximum balance and transfer limits apply per account.
  • Fees: Third-party fees may apply. Please see Credit Karma Money Account Terms & Disclosures for more information.

  • Pay for TurboTax out of your federal refund or state refund (if applicable): Individual taxes only. Subject to eligibility requirements. Additional terms apply. A $40 Refund Processing Service fee may apply to this payment method. Prices are subject to change without notice.

  • TurboTax Help and Support: Access to a TurboTax product specialist is included with TurboTax Deluxe, Premium, TurboTax Live Assisted and TurboTax Live Full Service; not included with Free Edition (but is available as an upgrade). TurboTax specialists are available to provide general customer help and support using the TurboTax product. Services, areas of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice. Limitations apply See Terms of Service for details.
  • Tax Advice, Expert Review and TurboTax Live: Access to tax advice and Expert Review (the ability to have a Tax Expert review and/or sign your tax return) is included with TurboTax Live Assisted or as an upgrade from another version, and available through December 31, 2024. Intuit will assign you a tax expert based on availability. Tax expert and CPA availability may be limited. Some tax topics or situations may not be included as part of this service, which shall be determined in the tax expert’s sole discretion. For the TurboTax Live Assisted product, if your return requires a significant level of tax advice or actual preparation, the tax expert may be required to sign as the preparer at which point they will assume primary responsibility for the preparation of your return. For the TurboTax Live Full Service product: Handoff tax preparation by uploading your tax documents, getting matched with an expert, and meeting with an expert in real time. The tax expert will sign your return as a preparer. The ability to retain the same expert preparer in subsequent years will be based on an expert’s choice to continue employment with Intuit. Administrative services may be provided by assistants to the tax expert. On-screen help is available on a desktop, laptop or the TurboTax mobile app. Unlimited access to TurboTax Live tax experts refers to an unlimited quantity of contacts available to each customer, but does not refer to hours of operation or service coverage. Service, area of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice.

  • TurboTax Live Full Service – Qualification for Offer: Depending on your tax situation, you may be asked to answer additional questions to determine your qualification for the Full Service offer. Certain complicated tax situations will require an additional fee, and some will not qualify for the Full Service offering. These situations may include but are not limited to multiple sources of business income, large amounts of cryptocurrency transactions, taxable foreign assets and/or significant foreign investment income. Offer details subject to change at any time without notice. Intuit, in its sole discretion and at any time, may determine that certain tax topics, forms and/or situations are not included as part of TurboTax Live Full Service. Intuit reserves the right to refuse to prepare a tax return for any reason in its sole discretion. Additional limitations apply. See Terms of Service for details.

  • TurboTax Live Full Service - File your taxes as soon as today: TurboTax Full Service Experts are available to prepare 2023 tax returns starting January 8, 2024. Based on completion time for the majority of customers and may vary based on expert availability. The tax preparation assistant will validate the customer’s tax situation during the welcome call and review uploaded documents to assess readiness. All tax forms and documents must be ready and uploaded by the customer for the tax preparation assistant to refer the customer to an available expert for live tax preparation.

  • TurboTax Live Full Service -- Verified Pro -- “Local” and “In-Person”: Not all feature combinations are available for all locations. "Local" experts are defined as being located within the same state as the consumer’s zip code for virtual meetings. "Local" Pros for the purpose of in-person meetings are defined as being located within 50 miles of the consumer's zip code. In-person meetings with local Pros are available on a limited basis in some locations, but not available in all States or locations. Not all pros provide in-person services.

  • Smart Insights: Individual taxes only. Included with TurboTax Deluxe, Premium, TurboTax Live, TurboTax Live Full Service, or with PLUS benefits, and is available through 11/1/2024. Terms and conditions may vary and are subject to change without notice.

  • My Docs features: Included with TurboTax Deluxe, Premium TurboTax Live, TurboTax Live Full Service, or with PLUS benefits and is available through 12/31/2025. Terms and conditions may vary and are subject to change without notice.

  • Tax Return Access: Included with all TurboTax Free Edition, Deluxe, Premium, TurboTax Live, TurboTax Live Full Service customers and access to up to the prior seven years of tax returns we have on file for you is available through 12/31/2025. Terms and conditions may vary and are subject to change without notice.

  • Easy Online Amend: Individual taxes only. Included with TurboTax Deluxe, Premium, TurboTax Live, TurboTax Live Full Service, or with PLUS benefits. Make changes to your 2023 tax return online for up to 3 years after it has been filed and accepted by the IRS through 10/31/2026. Terms and conditions may vary and are subject to change without notice. For TurboTax Live Full Service, your tax expert will amend your 2023 tax return for you through 11/15/2024. After 11/15/2024, TurboTax Live Full Service customers will be able to amend their 2023 tax return themselves using the Easy Online Amend process described above.

  • #1 best-selling tax software: Based on aggregated sales data for all tax year 2022 TurboTax products.

  • #1 online tax filing solution for self-employed: Based upon IRS Sole Proprietor data as of 2023, tax year 2022. Self-Employed defined as a return with a Schedule C tax form. Online competitor data is extrapolated from press releases and SEC filings. “Online” is defined as an individual income tax DIY return (non-preparer signed) that was prepared online & either e-filed or printed, not including returns prepared through desktop software or FFA prepared returns, 2022.

  • CompleteCheck: Covered under the TurboTax accurate calculations and maximum refund guarantees. Limitations apply. See Terms of Service for details.
  • TurboTax Premium Pricing Comparison: Cost savings based on a comparison of TurboTax product prices to average prices set forth in the 2020-2021 NSA Fees-Acct-Tax Practices Survey Report.

  • 1099-K Snap and Autofill: Available in mobile app and mobile web only.

  • 1099-NEC Snap and Autofill: Available in TurboTax Premium (formerly Self-Employed) and TurboTax Live Assisted Premium (formerly Self-Employed). Available in mobile app only. Feature available within Schedule C tax form for TurboTax filers with 1099-NEC income.

  • Year-Round Tax Estimator: Available in TurboTax Premium (formerly Self-Employed) and TurboTax Live Assisted Premium (formerly Self-Employed). This product feature is only available after you finish and file in a self-employed TurboTax product.

  • **Refer a Friend: Rewards good for up to 20 friends, or $500 - see official terms and conditions for more details.

  • Refer your Expert (Intuit’s own experts): Rewards good for up to 20 referrals, or $500 - see official terms and conditions for more details.

  • Refer your Expert (TurboTax Verified Independent Pro): Rewards good for up to 20 referrals, or $500 - see official terms and conditions for more details.

  • Average Refund Amount: Sum of $3140 is the average refund American taxpayers received based upon IRS data date ending 2/17/23 and may not reflect actual refund amount received.

  • Average Deduction Amount: Based on the average amount of deductions/expenses found by TurboTax Self Employed customers who filed expenses on Schedule C in Tax Year 2022 and may not reflect actual deductions found.

  • More self-employed deductions based on the median amount of expenses found by TurboTax Premium (formerly Self Employed) customers who synced accounts, imported and categorized transactions compared to manual entry. Individual results may vary.

  • TurboTax Online Business Products: For TurboTax Live Assisted Business and TurboTax Full Service Business, we currently don’t support the following tax situations: C-Corps (Form 1120-C), Trust/Estates (Form 1041), Multiple state filings, Tax Exempt Entities/Non-Profits, Entities electing to be treated as a C-Corp, Schedule C Sole proprietorship, Payroll, Sales tax, Quarterly filings, and Foreign Income. TurboTax Live Assisted Business is currently available only in AK, AZ, CA, CO, CT, DE, FL, GA, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NV, NY, OH, PA, RI, SD, TN, TX, UT, VA, WA, WV and WY.

  • Audit Defense: Audit Defense is a third-party add-on service provided, for a fee, by TaxResources, Inc., dba Tax Audit. See Membership Agreements at https://turbotax.intuit.com/corp/softwarelicense/ for service terms and conditions. 

TURBOTAX DESKTOP GUARANTEES

TurboTax Desktop Individual Returns:

  • 100% Accurate Calculations Guarantee – Individual Returns: If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we’ll pay you the penalty and interest. Excludes payment plans. This guarantee is good for the lifetime of your personal, individual tax return, which Intuit defines as seven years from the date you filed it with TurboTax Desktop. Excludes TurboTax Desktop Business returns. Additional terms and limitations apply. See License Agreement for details.

  • Maximum Refund Guarantee / Maximum Tax Savings Guarantee - or Your Money Back – Individual Returns: If you get a larger refund or smaller tax due from another tax preparation method by filing an amended return, we'll refund the applicable TurboTax federal and/or state software license purchase price you paid. This guarantee is good for the lifetime of your personal, individual tax return, which Intuit defines as seven years from the date you filed it with TurboTax Desktop. Excludes TurboTax Desktop Business returns. Additional terms and limitations apply. See License Agreement for details.

  • Audit Support Guarantee – Individual Returns: If you receive an audit letter from the IRS or State Department of Revenue based on your 2024 TurboTax individual tax return, we will provide one-on-one question-and-answer support with a tax professional, if requested through our Audit Support Center, for audited individual returns filed with TurboTax Desktop for the current 2024 tax year and, for individual, non-business returns, for the past two tax years (2022, 2023). Audit support is informational only. We will not represent you before the IRS or state tax authority or provide legal advice. If we are not able to connect you to one of our tax professionals, we will refund the applicable TurboTax federal and/or state license purchase price you paid. This guarantee is good for the lifetime of your personal, individual tax return, which Intuit defines as seven years from the date you filed it with TurboTax Desktop. Excludes TurboTax Desktop Business returns. Additional terms and limitations apply. See License Agreement for details.

  • Satisfaction Guarantee/ 60-Day Money Back Guarantee: If you're not completely satisfied with TurboTax Desktop software, go to refundrequest.intuit.com within 60 days of purchase and follow the process listed to submit a refund request. You must return this product using your license code or order number and dated receipt. Desktop add-on products and services purchased are non-refundable.

TurboTax Desktop Business Returns:

  • 100% Accurate Calculations Guarantee – Business Returns: If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we’ll pay you the penalty and interest. Excludes payment plans. You are responsible for paying any additional tax liability you may owe. Additional terms and limitations apply. See License Agreement for details.

  • Maximum Tax Savings Guarantee - Business Returns: If you get a smaller tax due (or larger business tax refund) from another tax preparation method using the same data, TurboTax will refund the applicable TurboTax Business Desktop license purchase price you paid. Additional terms and limitations apply. See License Agreement for details.

  • Satisfaction Guarantee/ 60-Day Money Back Guarantee: If you're not completely satisfied with TurboTax Desktop software, go to refundrequest.intuit.com within 60 days of purchase and follow the process listed to submit a refund request. You must return this product using your license code or order number and dated receipt. Desktop add-on products and services purchased are non-refundable.

TURBOTAX DESKTOP DISCLAIMERS

  • Installation Requirements: Product download, installation and activation requires an Intuit Account and internet connection. Product limited to one account per license code. You must accept the TurboTax License Agreement to use this product. Not for use by paid preparers.

  • TurboTax Desktop Products: Price includes tax preparation and printing of federal tax returns and free federal e-file of up to 5 federal tax returns. Additional fees apply for e-filing state returns. E-file fees may not apply in certain states, check here for details. Savings and price comparison based on anticipated price increase. Software updates and optional online features require internet connection. Desktop add-on products and services purchased are non-refundable.

  • Fastest Refund Possible: Get your tax refund from the IRS as fast as possible by e-filing and choosing to receive your refund by direct deposit. Tax refund time frames will vary. The IRS issues more than 9 out of 10 refunds in less than 21 days.

  • Average Refund Amount: $3,207 is the average refund amount American taxpayers received in the 2024 filing season based upon IRS data as of February 16, 2024 and may not reflect actual refund amount received.

  • TurboTax Technical Support: Customer service and technical support hours and options vary by time of year.

  • Deduct From Your Federal Refund: Individual taxes only. Subject to eligibility requirements. Additional terms apply. A $40 Refund Processing Service fee applies to this payment. method. Prices are subject to change without notice.

  • Data Import: Imports financial data from participating companies; Requires Intuit Account. Quicken and QuickBooks import not available with TurboTax installed on a Mac. Imports from Quicken (2022 and higher) and QuickBooks Desktop (2023 and higher); both Windows only. Quicken import not available for TurboTax Desktop Business. Quicken products provided by Quicken Inc., Quicken import subject to change.

  • Live Tax Advice: Access to tax experts to obtain answers to tax questions and to assist with tax year 2024 return(s) prepared with TurboTax Desktop software. Additional fees apply. Must be purchased and used by October 31, 2025. Excludes TurboTax Desktop Business. See License Agreement for details.

  • Audit Defense: Audit Defense is a third-party add-on service provided, for a fee, by TaxResources, Inc., dba Tax Audit. See Membership Agreements at https://turbotax.intuit.com/corp/softwarelicense/for service terms and conditions.

All features, services, support, prices, offers, terms and conditions are subject to change without notice.

Intuit Logo
TurboTax LogoCreditKarma LogoQuickBooks LogoMailChimp Logo

©1997-2024 Intuit, Inc. All rights reserved.
Intuit, QuickBooks, QB, TurboTax, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

Security Certification of the TurboTax Online application has been performed by C-Level Security.

By accessing and using this page you agree to the Terms of Use.