TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 4 out of 5 by from 2021 Tax Season Overall Simple to use. The step by step helps understand what's going on.
Date published: 2022-10-18
Rated 1 out of 5 by from Not helpful at all I pay for the premier service and had questions I needed help with. One of the tax experts I spoke to had to leave half way through our conversation because he had an appointment to do his official review with turbotax..(seems like customer service would be key to the review).the other couldn't answer my question...both of these after long wait times. Unfortunately do to customer service this will be my last year using Turbotax
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is the best I have used Turbo tax for 13 years now. I am a CPA and I love the program. I always recommend Turbo Tax and have taught many people how to use it.
Date published: 2022-10-18
Rated 5 out of 5 by from Very good product. Turbo Tax was clear and simple to use for the most part. A few improvements could be made as I did not see that information indicating tax rates for Crypto sales or how information would be automatically transferred to forms 8949 and schedule D when entering as other income. I struggled with 1 part at the end of entering information from Form K-3 as US or foreign since columns were not similarly specified in Turbo Tax as the first few parts of K-3. Information was automatically transferred to another section which again an explanation would have helped. A couple check marks had to be reentered.
Date published: 2022-10-18
Rated 3 out of 5 by from Turbo Tax has issues with 1098-Q & 1098-T logic I encountered difficulties with 1098-Q & T....our education expenses far exceeded payments received from 529 funds, yet could not get Turbo Tax to avoid reporting improper $1000 income on return. Gave up and filed that way after seeking help in online community and in search to no avail. I've used Turbo Tax for many years but may hire an accountant next year instead, too frustrating.
Date published: 2022-10-18
Rated 5 out of 5 by from easy to use Very easy to use and informative . Turbo Tax is great!
Date published: 2022-10-18
Rated 1 out of 5 by from Turbotaxlivepremier I LOVE turbotax, however this year I needed more help so I upgraded. I was literally talking to someone that knew mess than me. She had NO ides about anything i asked and just repeated what i said, i could have gotten paid as the thrbo tax person, i knew more. I wasted so much money bc i got no help. Its a shame, im sure not everyone is that bad but they need to have a better process to make sure they know what they are doing and trained properly.
Date published: 2022-10-18
Rated 3 out of 5 by from Disappointed in Functionality This Year Been using TurboTax since about 1999. I've even recommended it to friends and family. This year, the software did not perform up to previous standards. Upgrading from the non-biz version to the biz-version was a nightmare - Turbotax install widget did not work - finally had to go through computer settings and delete the software completely and do a fresh install. The software, itself, was not as handy as previous years. No topic jump feature made navigation time consuming. Esp needed some business forms which were difficult to find. Once confirming the existence of the forms, locating and updating forms then was time consuming and duplicative because I couldn't find or link to the stepbystep instructions and the software had me enter redundant information. The Business version was lacking. The main reason we use Turbotax is for the guided entries and to streamline the tax process overall. Not happy about the 2021 product.
Date published: 2022-10-18
Rated 1 out of 5 by from Horrible. Don't waste your Money Turbo Tax gets worse and worse every year. You'll be frustrated. Don't waste your money. I've used Turbo Tax for over two decades. It's no longer worth the month. Go to a tax service if you must, TT is not worth the frustration.
Date published: 2022-10-18
Rated 4 out of 5 by from Good result. Searching user forums is inefficient. Good result. Forms appear accurate and in line with irs.gov requirements. Spent hours searching user forums for answers that should have been in the in-app help. My Desktop Premier does not have the chat function. TT phone expert was friendly and helpful - when sharing my screen, she was surprised that the chat function was missing.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 65
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 2021 Tax Season Overall Simple to use. The step by step helps understand what's going on.
Date published: 2022-10-18
Rated 1 out of 5 by from Not helpful at all I pay for the premier service and had questions I needed help with. One of the tax experts I spoke to had to leave half way through our conversation because he had an appointment to do his official review with turbotax..(seems like customer service would be key to the review).the other couldn't answer my question...both of these after long wait times. Unfortunately do to customer service this will be my last year using Turbotax
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is the best I have used Turbo tax for 13 years now. I am a CPA and I love the program. I always recommend Turbo Tax and have taught many people how to use it.
Date published: 2022-10-18
Rated 5 out of 5 by from Very good product. Turbo Tax was clear and simple to use for the most part. A few improvements could be made as I did not see that information indicating tax rates for Crypto sales or how information would be automatically transferred to forms 8949 and schedule D when entering as other income. I struggled with 1 part at the end of entering information from Form K-3 as US or foreign since columns were not similarly specified in Turbo Tax as the first few parts of K-3. Information was automatically transferred to another section which again an explanation would have helped. A couple check marks had to be reentered.
Date published: 2022-10-18
Rated 3 out of 5 by from Turbo Tax has issues with 1098-Q & 1098-T logic I encountered difficulties with 1098-Q & T....our education expenses far exceeded payments received from 529 funds, yet could not get Turbo Tax to avoid reporting improper $1000 income on return. Gave up and filed that way after seeking help in online community and in search to no avail. I've used Turbo Tax for many years but may hire an accountant next year instead, too frustrating.
Date published: 2022-10-18
Rated 5 out of 5 by from easy to use Very easy to use and informative . Turbo Tax is great!
Date published: 2022-10-18
Rated 1 out of 5 by from Turbotaxlivepremier I LOVE turbotax, however this year I needed more help so I upgraded. I was literally talking to someone that knew mess than me. She had NO ides about anything i asked and just repeated what i said, i could have gotten paid as the thrbo tax person, i knew more. I wasted so much money bc i got no help. Its a shame, im sure not everyone is that bad but they need to have a better process to make sure they know what they are doing and trained properly.
Date published: 2022-10-18
Rated 3 out of 5 by from Disappointed in Functionality This Year Been using TurboTax since about 1999. I've even recommended it to friends and family. This year, the software did not perform up to previous standards. Upgrading from the non-biz version to the biz-version was a nightmare - Turbotax install widget did not work - finally had to go through computer settings and delete the software completely and do a fresh install. The software, itself, was not as handy as previous years. No topic jump feature made navigation time consuming. Esp needed some business forms which were difficult to find. Once confirming the existence of the forms, locating and updating forms then was time consuming and duplicative because I couldn't find or link to the stepbystep instructions and the software had me enter redundant information. The Business version was lacking. The main reason we use Turbotax is for the guided entries and to streamline the tax process overall. Not happy about the 2021 product.
Date published: 2022-10-18
Rated 1 out of 5 by from Horrible. Don't waste your Money Turbo Tax gets worse and worse every year. You'll be frustrated. Don't waste your money. I've used Turbo Tax for over two decades. It's no longer worth the month. Go to a tax service if you must, TT is not worth the frustration.
Date published: 2022-10-18
Rated 4 out of 5 by from Good result. Searching user forums is inefficient. Good result. Forms appear accurate and in line with irs.gov requirements. Spent hours searching user forums for answers that should have been in the in-app help. My Desktop Premier does not have the chat function. TT phone expert was friendly and helpful - when sharing my screen, she was surprised that the chat function was missing.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 65