TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 5 out of 5 by from Turbo Tax is the way to go I have been using Turbo Tax to file my taxes since 2015, It is so easy to use and they guide you through everything
Date published: 2022-09-13
Rated 4 out of 5 by from One big shortcoming Very aggravating when the program will not update. This happened to me twice during tax season and I had to reinstall the program from cd both times. The manual download, touted as a fix, did not work. This problem means the program only deserves a 4-star rating.
Date published: 2022-09-12
Rated 5 out of 5 by from Great help with getting my taxes done Easy to understand, great communication and very thorough working through all my documents
Date published: 2022-09-12
Rated 5 out of 5 by from Expert attention to details and sooo very nice Belinda, my tax expert, was amazing!!!!!!!! She answered all my questions and was very prompt with responding to my messages.
Date published: 2022-09-12
Rated 5 out of 5 by from Great workers at Turbo aTax. Very impressed.helpf Workers wonderful. Patient helpful I appreciated both Corrie. D Terri
Date published: 2022-09-12
Rated 5 out of 5 by from AWESOME I love turboTax, easy to understand. I use turbotax over almost 20 years.
Date published: 2022-09-12
Rated 5 out of 5 by from Excellent Very complete and easy to follow, thank you for such an outstanding experience.
Date published: 2022-09-12
Rated 1 out of 5 by from i was double charged for State (CA) tax and e-file I paid the $45 fee to prepare State Tax (CA) and then ($25) fee to e-file State tax. I purchased both with my Discover card on 9/7 and 9/8/2022. Then when I went to file where it usually says accept or decline audit protection, I was given no choice. So in order to file I had to accept audit protection ($45). I then decided to have payment taken from Fed return. When that was processed it included not only the audit protection but the $25 e-file fee for the CA return. I tried calling customer service (somewhere in the Philippines, judging by the accent; wasted 10 minutes trying to describe my problem; was sent to customer service rep; waited 10, only to hear a click - dead line! I am way beyond angry! Getting problems resolved is impossibly frustrating. I've used Turbo for almost 30 years. I had some minor issues last year I was able to resolve, but this was the last straw! I will be using a different tax prep service next year!
Date published: 2022-09-12
Rated 1 out of 5 by from PPP Loan Forgiveness M-1 Glitch stops Tax Return PPP Loan Forgiveness M-1 Error in 2021 TurboTax has caused me months of frustration. People have been complaining since Feb 2022 and it is still not solved in September of 2022. This is absolutely unacceptable and will likely cause me to look for a solution other than TurboTax for 2022 taxes. Work around from forum finally found in order to be able to submit my taxes: https://ttlc.intuit.com/community/business-taxes/discussion/error-schedule-m-1-items-worksheet-book-txexmpt-in-outstate/00/2428933
Date published: 2022-09-12
Rated 5 out of 5 by from TuboTax makes filling tax forms easy. I experienced difficulty correcting "errors" upon reviews of my forms.
Date published: 2022-09-12
All TurboTax® Offerings Reviews - Page 332
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the way to go I have been using Turbo Tax to file my taxes since 2015, It is so easy to use and they guide you through everything
Date published: 2022-09-13
Rated 4 out of 5 by from One big shortcoming Very aggravating when the program will not update. This happened to me twice during tax season and I had to reinstall the program from cd both times. The manual download, touted as a fix, did not work. This problem means the program only deserves a 4-star rating.
Date published: 2022-09-12
Rated 5 out of 5 by from Great help with getting my taxes done Easy to understand, great communication and very thorough working through all my documents
Date published: 2022-09-12
Rated 5 out of 5 by from Expert attention to details and sooo very nice Belinda, my tax expert, was amazing!!!!!!!! She answered all my questions and was very prompt with responding to my messages.
Date published: 2022-09-12
Rated 5 out of 5 by from Great workers at Turbo aTax. Very impressed.helpf Workers wonderful. Patient helpful I appreciated both Corrie. D Terri
Date published: 2022-09-12
Rated 5 out of 5 by from AWESOME I love turboTax, easy to understand. I use turbotax over almost 20 years.
Date published: 2022-09-12
Rated 5 out of 5 by from Excellent Very complete and easy to follow, thank you for such an outstanding experience.
Date published: 2022-09-12
Rated 1 out of 5 by from i was double charged for State (CA) tax and e-file I paid the $45 fee to prepare State Tax (CA) and then ($25) fee to e-file State tax. I purchased both with my Discover card on 9/7 and 9/8/2022. Then when I went to file where it usually says accept or decline audit protection, I was given no choice. So in order to file I had to accept audit protection ($45). I then decided to have payment taken from Fed return. When that was processed it included not only the audit protection but the $25 e-file fee for the CA return. I tried calling customer service (somewhere in the Philippines, judging by the accent; wasted 10 minutes trying to describe my problem; was sent to customer service rep; waited 10, only to hear a click - dead line! I am way beyond angry! Getting problems resolved is impossibly frustrating. I've used Turbo for almost 30 years. I had some minor issues last year I was able to resolve, but this was the last straw! I will be using a different tax prep service next year!
Date published: 2022-09-12
Rated 1 out of 5 by from PPP Loan Forgiveness M-1 Glitch stops Tax Return PPP Loan Forgiveness M-1 Error in 2021 TurboTax has caused me months of frustration. People have been complaining since Feb 2022 and it is still not solved in September of 2022. This is absolutely unacceptable and will likely cause me to look for a solution other than TurboTax for 2022 taxes. Work around from forum finally found in order to be able to submit my taxes: https://ttlc.intuit.com/community/business-taxes/discussion/error-schedule-m-1-items-worksheet-book-txexmpt-in-outstate/00/2428933
Date published: 2022-09-12
Rated 5 out of 5 by from TuboTax makes filling tax forms easy. I experienced difficulty correcting "errors" upon reviews of my forms.
Date published: 2022-09-12
All TurboTax® Offerings Reviews - Page 332