TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 1 out of 5 by from Said it would be free, made me pay for services Going though I kept picking the free version and at the end it made me choose a plan I had to pay for. It felt as though they were trying to sneak a fee also as I opted to have them be paid via my refund. It was also difficult to go back to the payment options to change how I wanted to pay. I couldn't find a way back to choose a payment plan that was not more expensive then the one they already forced me into
Date published: 2022-04-13
Rated 5 out of 5 by from i enjoyed using it. Even thou I've filed paper returns for years this was a good experience.
Date published: 2022-04-13
Rated 5 out of 5 by from I have been using it for 7 years It is easy to use and has been a trusted way to do my taxes for the past 7+ years.
Date published: 2022-04-13
Rated 4 out of 5 by from Need work on Roth Conversions Your guidance when the filer gets to Roth conversions is confusing and incomplete. You should make it clear that Roth conversions (backdoor conversions in particular) are not rollovers, and the amount of conversion is added to the filer's Adjusted Gross Income. Also, if taxes were taken out at the time of conversion, you should make it clear that only the amount that was actually converted to Roth, after the taxes were removed, is the amount still counted as taxable income. Your tax advisors when I contacted them were frankly no better prepared than me to discuss how much of the Roth conversion to enter in the software, and where.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax=Amazing! First time I have ever filed taxes. Turbo Tax made it super easy!
Date published: 2022-04-13
Rated 4 out of 5 by from Check for Errors & Review Process - a Suggestion After TT checks for errors, it takes the user to these places that need fixing, this is excellent; however, the language or wording of what TT tells the user to do, is not written clearly. It should include more precise, step-by-step directions of exactly what to do to correct the error. For example, TT may say, "Check the . . . ." When actually TT means "Place a check in the box." It's not always clear if a number is wrong, missing, or not entered in the right place." Otherwise, TT is an excellent product. I have use it for 25 years.
Date published: 2022-04-13
Rated 5 out of 5 by from GREAT EXPERIENCE EASY TO USE AND VERY AFFORDABLE, I WILL BE USING THIS ERVICE NEXT YEAR.
Date published: 2022-04-13
Rated 2 out of 5 by from Found a MAJOR weakness this year After many years of loyal and happy use.... Sold a second house this year and that section is absolutely horrible. TTax had no problem taking my $30 to upgrade to Premier, but when I came to the section to show the sale I was never asked for 1099S information. I have a friend who works for TTax at a upper level position and it took them an hour to figure out how to get the data entered into the correct forms so I could pay my taxes Without their knowledge of which tax forms would be required to file I would NEVER have known how to get it done. Without that assistance I could of easily skipped that form completely since I was never asked to enter it and failed to report the sale at all and therefore not paid the taxes due. I doubt the IRS would of understood my reliance upon TTax to correctly file and forgiven my late fees and penalties.
Date published: 2022-04-13
Rated 1 out of 5 by from sucks never did file - code did not work Called for a fie code for last two years and neither worked. Discovered taxes had not been filed
Date published: 2022-04-13
Rated 5 out of 5 by from Easy to use Easy to use. Just wish that Turbo Tax would calculate MAGI and show it on the History Sheet.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1581
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Said it would be free, made me pay for services Going though I kept picking the free version and at the end it made me choose a plan I had to pay for. It felt as though they were trying to sneak a fee also as I opted to have them be paid via my refund. It was also difficult to go back to the payment options to change how I wanted to pay. I couldn't find a way back to choose a payment plan that was not more expensive then the one they already forced me into
Date published: 2022-04-13
Rated 5 out of 5 by from i enjoyed using it. Even thou I've filed paper returns for years this was a good experience.
Date published: 2022-04-13
Rated 5 out of 5 by from I have been using it for 7 years It is easy to use and has been a trusted way to do my taxes for the past 7+ years.
Date published: 2022-04-13
Rated 4 out of 5 by from Need work on Roth Conversions Your guidance when the filer gets to Roth conversions is confusing and incomplete. You should make it clear that Roth conversions (backdoor conversions in particular) are not rollovers, and the amount of conversion is added to the filer's Adjusted Gross Income. Also, if taxes were taken out at the time of conversion, you should make it clear that only the amount that was actually converted to Roth, after the taxes were removed, is the amount still counted as taxable income. Your tax advisors when I contacted them were frankly no better prepared than me to discuss how much of the Roth conversion to enter in the software, and where.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax=Amazing! First time I have ever filed taxes. Turbo Tax made it super easy!
Date published: 2022-04-13
Rated 4 out of 5 by from Check for Errors & Review Process - a Suggestion After TT checks for errors, it takes the user to these places that need fixing, this is excellent; however, the language or wording of what TT tells the user to do, is not written clearly. It should include more precise, step-by-step directions of exactly what to do to correct the error. For example, TT may say, "Check the . . . ." When actually TT means "Place a check in the box." It's not always clear if a number is wrong, missing, or not entered in the right place." Otherwise, TT is an excellent product. I have use it for 25 years.
Date published: 2022-04-13
Rated 5 out of 5 by from GREAT EXPERIENCE EASY TO USE AND VERY AFFORDABLE, I WILL BE USING THIS ERVICE NEXT YEAR.
Date published: 2022-04-13
Rated 2 out of 5 by from Found a MAJOR weakness this year After many years of loyal and happy use.... Sold a second house this year and that section is absolutely horrible. TTax had no problem taking my $30 to upgrade to Premier, but when I came to the section to show the sale I was never asked for 1099S information. I have a friend who works for TTax at a upper level position and it took them an hour to figure out how to get the data entered into the correct forms so I could pay my taxes Without their knowledge of which tax forms would be required to file I would NEVER have known how to get it done. Without that assistance I could of easily skipped that form completely since I was never asked to enter it and failed to report the sale at all and therefore not paid the taxes due. I doubt the IRS would of understood my reliance upon TTax to correctly file and forgiven my late fees and penalties.
Date published: 2022-04-13
Rated 1 out of 5 by from sucks never did file - code did not work Called for a fie code for last two years and neither worked. Discovered taxes had not been filed
Date published: 2022-04-13
Rated 5 out of 5 by from Easy to use Easy to use. Just wish that Turbo Tax would calculate MAGI and show it on the History Sheet.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1581