TURBOTAX CUSTOMER REVIEWS
TurboTax Premier Reviews
Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax Full Service
Rated 3 out of 5 by
An Unused Nickname from
TurboTax is... aggravating
I used Basic Free version to prepare my taxes, got all the way to the very end, after the review to make everything was correct - at which point I was notified that Basic Free wouldn't maximize my refund, so I decided the $54 upgrade to Deluxe was worth it. After clicking that, they THEN tell me that the to file State was now $60, having not realized that the $54 was not actually the fee to upgrade to Deluxe, it technically said "file your federal return for $54." AND I could "conveniently" pay for it out of my refund - for another $39. Very annoyed, I could not figure out for a long time how to go back and decline the Deluxe offer, searched all over and eventually found it in an FAQ - where I learned that to do so I had to CLEAR EVERYTHING and START OVER. So I did. Got back to the very end - chose NOT to upgrade because of the annoying hidden fees. THEN was told I CAN'T file with Basic Free AT ALL because of my tax situation. I've used TurboTax for years and loved its ease and simplicity, I don't know what changed about my taxes this time but I was extremely annoyed at TurboTax for the first time, hiding fees and pressuring me into things by making the alternative vastly annoying. I abandoned TurboTax in disgust and tried two other online filing services - and to my dismay neither of them produced a refund anywhere near TurboTax claimed. I finally crawled back here, entered everything a THIRD time, cursing TurboTax the whole way, and bit the bullet to pay for Deluxe. I did at least realize I'd missed the option to avoid the $39 processing fee by paying now with a credit card - easy to assume it was yet another hidden/persuasive fee, but perhaps I'd just misread it in my haze of frustration the first two times. So the overall impression: aggravatingly deceptive when your taxes aren't simple, but I cannot deny they manage to wring the highest refund out of the mess, compared to two other service comparisons. I just hope they're not wrong.
Date published: 2022-04-17
Rated 5 out of 5 by
devodaddy from
Turbotax is a lifesaver!
very easy to use, just have your paperwork ready & answer the questions. When you don't have time for Human Error, use a software that won't miss anything!
Date published: 2022-04-17
Rated 1 out of 5 by
SWATKI62 from
TURBOTAX DOES NOT WORK WELL FOR TRUST ACCOUNTS
TURBO TAX BUSINESS DOES NOT ALLOW YOU TO IMPORT FINANCIAL INSTITUTIONS DATA EVEN THOUGHT IT STATES IT IS TO BE USED FOR TRUSTS AND ESTATES
Date published: 2022-04-17
Rated 5 out of 5 by
vababe72 from
Efficient and helpful. Enjoyed it.
No, but couldn't make stars go away Loved my experience
Date published: 2022-04-17
Rated 5 out of 5 by
ETvaCASA from
Turbo Tax is awesome
This is a great tax-filling service. Is so easy to file. Thank you.
Date published: 2022-04-17
Rated 4 out of 5 by
Mike1950519 from
The old format is better
preferred the previous format. It may have been more work, but I felt like I e=was in control
Date published: 2022-04-17
Rated 1 out of 5 by
Loriwv from
Not happy
Well I was charged $154 to use this year and had no unusual entries. I could not figure out how to change the product product tool. Not happy.never this high and no option to easily downgrade!
Date published: 2022-04-17
Rated 5 out of 5 by
JamesG95 from
Legitimately free if you don't need help.
I think I completed the whole process in under 30 minutes and I got a good refund.
Date published: 2022-04-17
Rated 4 out of 5 by
moll333 from
Easy to navigate
Quick and easy....................................
Date published: 2022-04-17
Rated 5 out of 5 by
Mikismom2 from
No sweat.
I am not comfortable doing anything pertaining to the federal government, but I was at ease using TurboTax. No sweat.
All TurboTax® Offerings Reviews - Page 958
Date published: 2022-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 3 out of 5 by
An Unused Nickname from
TurboTax is... aggravating
I used Basic Free version to prepare my taxes, got all the way to the very end, after the review to make everything was correct - at which point I was notified that Basic Free wouldn't maximize my refund, so I decided the $54 upgrade to Deluxe was worth it. After clicking that, they THEN tell me that the to file State was now $60, having not realized that the $54 was not actually the fee to upgrade to Deluxe, it technically said "file your federal return for $54." AND I could "conveniently" pay for it out of my refund - for another $39. Very annoyed, I could not figure out for a long time how to go back and decline the Deluxe offer, searched all over and eventually found it in an FAQ - where I learned that to do so I had to CLEAR EVERYTHING and START OVER. So I did. Got back to the very end - chose NOT to upgrade because of the annoying hidden fees. THEN was told I CAN'T file with Basic Free AT ALL because of my tax situation. I've used TurboTax for years and loved its ease and simplicity, I don't know what changed about my taxes this time but I was extremely annoyed at TurboTax for the first time, hiding fees and pressuring me into things by making the alternative vastly annoying. I abandoned TurboTax in disgust and tried two other online filing services - and to my dismay neither of them produced a refund anywhere near TurboTax claimed. I finally crawled back here, entered everything a THIRD time, cursing TurboTax the whole way, and bit the bullet to pay for Deluxe. I did at least realize I'd missed the option to avoid the $39 processing fee by paying now with a credit card - easy to assume it was yet another hidden/persuasive fee, but perhaps I'd just misread it in my haze of frustration the first two times. So the overall impression: aggravatingly deceptive when your taxes aren't simple, but I cannot deny they manage to wring the highest refund out of the mess, compared to two other service comparisons. I just hope they're not wrong.
Date published: 2022-04-17
Rated 5 out of 5 by
devodaddy from
Turbotax is a lifesaver!
very easy to use, just have your paperwork ready & answer the questions. When you don't have time for Human Error, use a software that won't miss anything!
Date published: 2022-04-17
Rated 1 out of 5 by
SWATKI62 from
TURBOTAX DOES NOT WORK WELL FOR TRUST ACCOUNTS
TURBO TAX BUSINESS DOES NOT ALLOW YOU TO IMPORT FINANCIAL INSTITUTIONS DATA EVEN THOUGHT IT STATES IT IS TO BE USED FOR TRUSTS AND ESTATES
Date published: 2022-04-17
Rated 5 out of 5 by
vababe72 from
Efficient and helpful. Enjoyed it.
No, but couldn't make stars go away Loved my experience
Date published: 2022-04-17
Rated 5 out of 5 by
ETvaCASA from
Turbo Tax is awesome
This is a great tax-filling service. Is so easy to file. Thank you.
Date published: 2022-04-17
Rated 4 out of 5 by
Mike1950519 from
The old format is better
preferred the previous format. It may have been more work, but I felt like I e=was in control
Date published: 2022-04-17
Rated 1 out of 5 by
Loriwv from
Not happy
Well I was charged $154 to use this year and had no unusual entries. I could not figure out how to change the product product tool. Not happy.never this high and no option to easily downgrade!
Date published: 2022-04-17
Rated 5 out of 5 by
JamesG95 from
Legitimately free if you don't need help.
I think I completed the whole process in under 30 minutes and I got a good refund.
Date published: 2022-04-17
Rated 4 out of 5 by
moll333 from
Easy to navigate
Quick and easy....................................
Date published: 2022-04-17
Rated 5 out of 5 by
Mikismom2 from
No sweat.
I am not comfortable doing anything pertaining to the federal government, but I was at ease using TurboTax. No sweat.
All TurboTax® Offerings Reviews - Page 958
Date published: 2022-04-17