TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 3 out of 5 by from TurboTax is... aggravating I used Basic Free version to prepare my taxes, got all the way to the very end, after the review to make everything was correct - at which point I was notified that Basic Free wouldn't maximize my refund, so I decided the $54 upgrade to Deluxe was worth it. After clicking that, they THEN tell me that the to file State was now $60, having not realized that the $54 was not actually the fee to upgrade to Deluxe, it technically said "file your federal return for $54." AND I could "conveniently" pay for it out of my refund - for another $39. Very annoyed, I could not figure out for a long time how to go back and decline the Deluxe offer, searched all over and eventually found it in an FAQ - where I learned that to do so I had to CLEAR EVERYTHING and START OVER. So I did. Got back to the very end - chose NOT to upgrade because of the annoying hidden fees. THEN was told I CAN'T file with Basic Free AT ALL because of my tax situation. I've used TurboTax for years and loved its ease and simplicity, I don't know what changed about my taxes this time but I was extremely annoyed at TurboTax for the first time, hiding fees and pressuring me into things by making the alternative vastly annoying. I abandoned TurboTax in disgust and tried two other online filing services - and to my dismay neither of them produced a refund anywhere near TurboTax claimed. I finally crawled back here, entered everything a THIRD time, cursing TurboTax the whole way, and bit the bullet to pay for Deluxe. I did at least realize I'd missed the option to avoid the $39 processing fee by paying now with a credit card - easy to assume it was yet another hidden/persuasive fee, but perhaps I'd just misread it in my haze of frustration the first two times. So the overall impression: aggravatingly deceptive when your taxes aren't simple, but I cannot deny they manage to wring the highest refund out of the mess, compared to two other service comparisons. I just hope they're not wrong.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbotax is a lifesaver! very easy to use, just have your paperwork ready & answer the questions. When you don't have time for Human Error, use a software that won't miss anything!
Date published: 2022-04-17
Rated 1 out of 5 by from TURBOTAX DOES NOT WORK WELL FOR TRUST ACCOUNTS TURBO TAX BUSINESS DOES NOT ALLOW YOU TO IMPORT FINANCIAL INSTITUTIONS DATA EVEN THOUGHT IT STATES IT IS TO BE USED FOR TRUSTS AND ESTATES
Date published: 2022-04-17
Rated 5 out of 5 by from Efficient and helpful. Enjoyed it. No, but couldn't make stars go away Loved my experience
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is awesome This is a great tax-filling service. Is so easy to file. Thank you.
Date published: 2022-04-17
Rated 4 out of 5 by from The old format is better preferred the previous format. It may have been more work, but I felt like I e=was in control
Date published: 2022-04-17
Rated 1 out of 5 by from Not happy Well I was charged $154 to use this year and had no unusual entries. I could not figure out how to change the product product tool. Not happy.never this high and no option to easily downgrade!
Date published: 2022-04-17
Rated 5 out of 5 by from Legitimately free if you don't need help. I think I completed the whole process in under 30 minutes and I got a good refund.
Date published: 2022-04-17
Rated 4 out of 5 by from Easy to navigate Quick and easy....................................
Date published: 2022-04-17
Rated 5 out of 5 by from No sweat. I am not comfortable doing anything pertaining to the federal government, but I was at ease using TurboTax. No sweat.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 958
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax is... aggravating I used Basic Free version to prepare my taxes, got all the way to the very end, after the review to make everything was correct - at which point I was notified that Basic Free wouldn't maximize my refund, so I decided the $54 upgrade to Deluxe was worth it. After clicking that, they THEN tell me that the to file State was now $60, having not realized that the $54 was not actually the fee to upgrade to Deluxe, it technically said "file your federal return for $54." AND I could "conveniently" pay for it out of my refund - for another $39. Very annoyed, I could not figure out for a long time how to go back and decline the Deluxe offer, searched all over and eventually found it in an FAQ - where I learned that to do so I had to CLEAR EVERYTHING and START OVER. So I did. Got back to the very end - chose NOT to upgrade because of the annoying hidden fees. THEN was told I CAN'T file with Basic Free AT ALL because of my tax situation. I've used TurboTax for years and loved its ease and simplicity, I don't know what changed about my taxes this time but I was extremely annoyed at TurboTax for the first time, hiding fees and pressuring me into things by making the alternative vastly annoying. I abandoned TurboTax in disgust and tried two other online filing services - and to my dismay neither of them produced a refund anywhere near TurboTax claimed. I finally crawled back here, entered everything a THIRD time, cursing TurboTax the whole way, and bit the bullet to pay for Deluxe. I did at least realize I'd missed the option to avoid the $39 processing fee by paying now with a credit card - easy to assume it was yet another hidden/persuasive fee, but perhaps I'd just misread it in my haze of frustration the first two times. So the overall impression: aggravatingly deceptive when your taxes aren't simple, but I cannot deny they manage to wring the highest refund out of the mess, compared to two other service comparisons. I just hope they're not wrong.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbotax is a lifesaver! very easy to use, just have your paperwork ready & answer the questions. When you don't have time for Human Error, use a software that won't miss anything!
Date published: 2022-04-17
Rated 1 out of 5 by from TURBOTAX DOES NOT WORK WELL FOR TRUST ACCOUNTS TURBO TAX BUSINESS DOES NOT ALLOW YOU TO IMPORT FINANCIAL INSTITUTIONS DATA EVEN THOUGHT IT STATES IT IS TO BE USED FOR TRUSTS AND ESTATES
Date published: 2022-04-17
Rated 5 out of 5 by from Efficient and helpful. Enjoyed it. No, but couldn't make stars go away Loved my experience
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is awesome This is a great tax-filling service. Is so easy to file. Thank you.
Date published: 2022-04-17
Rated 4 out of 5 by from The old format is better preferred the previous format. It may have been more work, but I felt like I e=was in control
Date published: 2022-04-17
Rated 1 out of 5 by from Not happy Well I was charged $154 to use this year and had no unusual entries. I could not figure out how to change the product product tool. Not happy.never this high and no option to easily downgrade!
Date published: 2022-04-17
Rated 5 out of 5 by from Legitimately free if you don't need help. I think I completed the whole process in under 30 minutes and I got a good refund.
Date published: 2022-04-17
Rated 4 out of 5 by from Easy to navigate Quick and easy....................................
Date published: 2022-04-17
Rated 5 out of 5 by from No sweat. I am not comfortable doing anything pertaining to the federal government, but I was at ease using TurboTax. No sweat.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 958