TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy to use No problems when using Turbo Tax, Easy to follow drections.
Date published: 2022-09-16
Rated 5 out of 5 by from When I don't know, they DO know! I've had to get your experts involved several times and they are always pleasant and so knowledgeable of tax laws. I've used this service several years and I'm self-employed so there are so many extra things to do. I'm so appreciative!!
Date published: 2022-09-16
Rated 4 out of 5 by from excellent program I prepare a number of returns for family members gratis. Need to make available at a cost returns over the limit of 5.
Date published: 2022-09-16
Rated 2 out of 5 by from Interface misses several form questions During review of the return it found about a dozen 'boxes' that needed to be checked that weren't. It then proceeded to display the various forms and require that I choose the appropriate box. Although it's nice that turbotax found that those should have been checked during the review process, I'm at a loss why the software didn't just cover that in the original walk through completing the taxes? Additionally, the UI of checking the boxes within the form is pretty bad. The window displaying the form is small and you end up scrolling up/down to find out what the boxes mean, hopefully without loosing where the actual box to be checked is located.
Date published: 2022-09-16
Rated 4 out of 5 by from Good, but need to work on multiple states As always Turbo tax was easy to use. The problem came in the calculations for dividing up taxes between two statesa (NY and MA in this case). It clearly did something wrong as one state got a huge tax payment and the other I got a refund....which makes not sense when I had a 40/60 split of income. But what was vexing is that there was no way to comparatively view the states and the key calculation data side by side to (a) see what was wrong and (b) fix it. So, I just filed it as is, bought the audit defense and hope someone (like the IRS) figures it out and tells me what I need to do to fix it.
Date published: 2022-09-16
Rated 1 out of 5 by from Form keeps getting denied Return keeps getting denied but doesn’t say what needs fixed/reviewed
Date published: 2022-09-16
Rated 1 out of 5 by from still too many problems Twice TT refused to e-file "because you've already filed 5 returns" which was not true. Once I purchased and downloaded a state S-corp module. When I came back to do another return for the same state, I was told that I needed to re-purchase the S corp module "because the one you purchased before was the state partnership module--again not true.
Date published: 2022-09-16
Rated 2 out of 5 by from Annoying 2021 Defect For a Mature Product The 2021 filing was plagued with an issue encountered by many people. The validation failed when answering questions prompted by the step-by-step guide. Details about the issue are posted here: https://ttlc.intuit.com/community/business-taxes/discussion/error-schedule-m-1-items-worksheet-book-txexmpt-in-outstate/00/2428933. TurboTax failed to fix the error even by the extended filing deadline.
Date published: 2022-09-16
Rated 1 out of 5 by from California State Return Bad Bad I cannot believe how much time I had to spend on my california state return. It didn't have many interview quesitons to guide me through and I struggled so much to figure out myself fliping through different forms and adjusting the data diretly on the form. It was a painful process due to the lack of guidance they placed for 2021 return.
Date published: 2022-09-16
Rated 4 out of 5 by from Turbo Tax was good, but not always worked Turbo Tax was a big help, but when I needed the screen that allowed me to enter my rental properties, it did not come up. I had to look back at my other returns to figure out which tax form I needed to use to enter that information.
Date published: 2022-09-16
All TurboTax® Offerings Reviews - Page 317
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use No problems when using Turbo Tax, Easy to follow drections.
Date published: 2022-09-16
Rated 5 out of 5 by from When I don't know, they DO know! I've had to get your experts involved several times and they are always pleasant and so knowledgeable of tax laws. I've used this service several years and I'm self-employed so there are so many extra things to do. I'm so appreciative!!
Date published: 2022-09-16
Rated 4 out of 5 by from excellent program I prepare a number of returns for family members gratis. Need to make available at a cost returns over the limit of 5.
Date published: 2022-09-16
Rated 2 out of 5 by from Interface misses several form questions During review of the return it found about a dozen 'boxes' that needed to be checked that weren't. It then proceeded to display the various forms and require that I choose the appropriate box. Although it's nice that turbotax found that those should have been checked during the review process, I'm at a loss why the software didn't just cover that in the original walk through completing the taxes? Additionally, the UI of checking the boxes within the form is pretty bad. The window displaying the form is small and you end up scrolling up/down to find out what the boxes mean, hopefully without loosing where the actual box to be checked is located.
Date published: 2022-09-16
Rated 4 out of 5 by from Good, but need to work on multiple states As always Turbo tax was easy to use. The problem came in the calculations for dividing up taxes between two statesa (NY and MA in this case). It clearly did something wrong as one state got a huge tax payment and the other I got a refund....which makes not sense when I had a 40/60 split of income. But what was vexing is that there was no way to comparatively view the states and the key calculation data side by side to (a) see what was wrong and (b) fix it. So, I just filed it as is, bought the audit defense and hope someone (like the IRS) figures it out and tells me what I need to do to fix it.
Date published: 2022-09-16
Rated 1 out of 5 by from Form keeps getting denied Return keeps getting denied but doesn’t say what needs fixed/reviewed
Date published: 2022-09-16
Rated 1 out of 5 by from still too many problems Twice TT refused to e-file "because you've already filed 5 returns" which was not true. Once I purchased and downloaded a state S-corp module. When I came back to do another return for the same state, I was told that I needed to re-purchase the S corp module "because the one you purchased before was the state partnership module--again not true.
Date published: 2022-09-16
Rated 2 out of 5 by from Annoying 2021 Defect For a Mature Product The 2021 filing was plagued with an issue encountered by many people. The validation failed when answering questions prompted by the step-by-step guide. Details about the issue are posted here: https://ttlc.intuit.com/community/business-taxes/discussion/error-schedule-m-1-items-worksheet-book-txexmpt-in-outstate/00/2428933. TurboTax failed to fix the error even by the extended filing deadline.
Date published: 2022-09-16
Rated 1 out of 5 by from California State Return Bad Bad I cannot believe how much time I had to spend on my california state return. It didn't have many interview quesitons to guide me through and I struggled so much to figure out myself fliping through different forms and adjusting the data diretly on the form. It was a painful process due to the lack of guidance they placed for 2021 return.
Date published: 2022-09-16
Rated 4 out of 5 by from Turbo Tax was good, but not always worked Turbo Tax was a big help, but when I needed the screen that allowed me to enter my rental properties, it did not come up. I had to look back at my other returns to figure out which tax form I needed to use to enter that information.
Date published: 2022-09-16
All TurboTax® Offerings Reviews - Page 317