TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Self-Employed Reviews

Read unbiased reviews from real TurboTax Live Assisted Self-Employed customers. Our tax experts offer unlimited help for freelancers, independent contractors, and gig workers.

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Rated 5 out of 5 by from So easy for an old school girl Very easy for me to do, make sure you have all paperwork before you start and it will take 30 minutes
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax again 2022 TurboTax has been our friend for years. we will continue to use it as we are very familiar with it and we take the long route and answer all the questions. Take your time, come back later, finish it all in one sitting, it doesn't matter. you get accurate accounting and a history of previous year's taxes. the whole family is happy this gets done every year.
Date published: 2023-03-20
Rated 2 out of 5 by from Turbo Tax makes it difficult. I input the number right from my Quickbooks profit/loss report. Then Turbo tax tells me I made $42,000. But according to Quickbooks, I lost $17,000. No explanation for the discrepancy. I figure it has some different definition. So after several hours and an Excell spreadsheet to verify that the input matches QB, I just give up and check the box that it is the same. Then it says there is a discrepancy. I already checked all my numbers. How is there a discrepancy? Turbo tax did all the calculations. It might have been easier to do by hand.
Date published: 2023-03-20
Rated 2 out of 5 by from Not happy with payment process - overcharged Very unhappy that when I switched to paying by bank the fee changed from basic/delux to Premium. Therefore costing more than expected. I contacted customer service to cancel so I could refile and was denied. Very disappointed. will not use Turbo Tax again!
Date published: 2023-03-20
Rated 5 out of 5 by from Sharon is the best! I was about to pull the plug on turbotax, but Sharon came on the line and we walked through it and she found the missing checkbox and made it all good?
Date published: 2023-03-20
Rated 2 out of 5 by from Too expensive My wife had stocks so it automatically bumped me up to premium. By the time I got to the end I had to pay or else sacrifice my time. 119 is too much. I'll just go to a professional next time.
Date published: 2023-03-20
Rated 5 out of 5 by from I have used Turbo Tax for many years. I have used Turbo Tax for many years and always had a great experience with it.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is the best!! Easy & any questions asked click help guides you if not able to chat.
Date published: 2023-03-20
Rated 4 out of 5 by from Turbo Tax Mostly good. some areas were confusing with the terminology.
Date published: 2023-03-20
Rated 5 out of 5 by from Tena from Texas was wonderful! I was in the weeds with my federal taxes. I didn’t understand some of the paperwork. I reached out and Tena from Texas walked me through. I feel such relief.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 318
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So easy for an old school girl Very easy for me to do, make sure you have all paperwork before you start and it will take 30 minutes
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax again 2022 TurboTax has been our friend for years. we will continue to use it as we are very familiar with it and we take the long route and answer all the questions. Take your time, come back later, finish it all in one sitting, it doesn't matter. you get accurate accounting and a history of previous year's taxes. the whole family is happy this gets done every year.
Date published: 2023-03-20
Rated 2 out of 5 by from Turbo Tax makes it difficult. I input the number right from my Quickbooks profit/loss report. Then Turbo tax tells me I made $42,000. But according to Quickbooks, I lost $17,000. No explanation for the discrepancy. I figure it has some different definition. So after several hours and an Excell spreadsheet to verify that the input matches QB, I just give up and check the box that it is the same. Then it says there is a discrepancy. I already checked all my numbers. How is there a discrepancy? Turbo tax did all the calculations. It might have been easier to do by hand.
Date published: 2023-03-20
Rated 2 out of 5 by from Not happy with payment process - overcharged Very unhappy that when I switched to paying by bank the fee changed from basic/delux to Premium. Therefore costing more than expected. I contacted customer service to cancel so I could refile and was denied. Very disappointed. will not use Turbo Tax again!
Date published: 2023-03-20
Rated 5 out of 5 by from Sharon is the best! I was about to pull the plug on turbotax, but Sharon came on the line and we walked through it and she found the missing checkbox and made it all good?
Date published: 2023-03-20
Rated 2 out of 5 by from Too expensive My wife had stocks so it automatically bumped me up to premium. By the time I got to the end I had to pay or else sacrifice my time. 119 is too much. I'll just go to a professional next time.
Date published: 2023-03-20
Rated 5 out of 5 by from I have used Turbo Tax for many years. I have used Turbo Tax for many years and always had a great experience with it.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is the best!! Easy & any questions asked click help guides you if not able to chat.
Date published: 2023-03-20
Rated 4 out of 5 by from Turbo Tax Mostly good. some areas were confusing with the terminology.
Date published: 2023-03-20
Rated 5 out of 5 by from Tena from Texas was wonderful! I was in the weeds with my federal taxes. I didn’t understand some of the paperwork. I reached out and Tena from Texas walked me through. I feel such relief.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 318