TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Self-Employed Reviews

Read unbiased reviews from real TurboTax Live Assisted Self-Employed customers. Our tax experts offer unlimited help for freelancers, independent contractors, and gig workers.

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Rated 1 out of 5 by from six months later they find an issue costing $$$$ I completed my taxes in Feb. This is the second time using Turbo tax. After everything was completed, the software did its check through multiple times, it was sent in. 5 months later I receive an email from Turbo Tax, saying they found an error, something was possibly entered twice (duplicated). All documents were uploaded (The person I talked to mention it should have been easy to see if there was already a document uploaded before uploading another. If it was manually done this could have been missed easier, why would the software not bring this to someone's attention before submitting it). Due to the error I had to amend my tax and pay back a large amount. Why after all the checks and double checks this software goes through was the error not seen until 5 months later? What prompted it to look at my return after it had already been accepted 5 months later? Why would the documents be run through a different program at a later time to see if something was not correct or looked like a mistake? Due to these questions I will not be returning as a customer.
Date published: 2023-06-30
Rated 5 out of 5 by from Awesome Was very easy to follow and I would use product again.
Date published: 2023-06-30
Rated 5 out of 5 by from Life is easier with TurboTax Simple and easy to navigate. Excellent customer service as well for when you get stuck and need assistance.
Date published: 2023-06-30
Rated 5 out of 5 by from Turbo Tax is awesome!! Excellent account working online for family and friends
Date published: 2023-06-30
Rated 5 out of 5 by from Awesome 😄 This is my first time filing and they made it so easy and I really enjoyed the help and easy steps along the way 😁
Date published: 2023-06-30
Rated 5 out of 5 by from Fast and simple This is my 6th year using TurboTax and it is the 6th year that I have had a stress-free experience in filing my taxes. The ability to ask questions and get feedback that I can understand immediately is appreciated and makes this process foolproof
Date published: 2023-06-30
Rated 1 out of 5 by from Why Did I pay extra for a professional to review When I filed this return I paid extra to have a professional review it. I accidently put a duplicate entry in 1098 but an expert didn't catch it. It's on me but then to fix it you charged me another $130. I'll find a different way to file next year.
Date published: 2023-06-30
Rated 5 out of 5 by from Amendment to 1098 duplication Was concerned about an email I received from Turbo Tax about a possible duplicated 1098. Joshua was assigned to my ticket and was very helpful in verifying the email i received and was very helpful to completing all required documents. Great help!
Date published: 2023-06-30
Rated 1 out of 5 by from Efiling for 2021 does not work. Efiling does not work after taxes are filled. Tried to Amend my 2021 taxes and did not work. It's not even able to print the 1040x
Date published: 2023-06-30
Rated 5 out of 5 by from Turbotax is awesome Janet was Fantastic helped me Janet was a godsend...More than willing to help... Helped with Amendment
Date published: 2023-06-30
All TurboTax® Offerings Reviews - Page 255
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from six months later they find an issue costing $$$$ I completed my taxes in Feb. This is the second time using Turbo tax. After everything was completed, the software did its check through multiple times, it was sent in. 5 months later I receive an email from Turbo Tax, saying they found an error, something was possibly entered twice (duplicated). All documents were uploaded (The person I talked to mention it should have been easy to see if there was already a document uploaded before uploading another. If it was manually done this could have been missed easier, why would the software not bring this to someone's attention before submitting it). Due to the error I had to amend my tax and pay back a large amount. Why after all the checks and double checks this software goes through was the error not seen until 5 months later? What prompted it to look at my return after it had already been accepted 5 months later? Why would the documents be run through a different program at a later time to see if something was not correct or looked like a mistake? Due to these questions I will not be returning as a customer.
Date published: 2023-06-30
Rated 5 out of 5 by from Awesome Was very easy to follow and I would use product again.
Date published: 2023-06-30
Rated 5 out of 5 by from Life is easier with TurboTax Simple and easy to navigate. Excellent customer service as well for when you get stuck and need assistance.
Date published: 2023-06-30
Rated 5 out of 5 by from Turbo Tax is awesome!! Excellent account working online for family and friends
Date published: 2023-06-30
Rated 5 out of 5 by from Awesome 😄 This is my first time filing and they made it so easy and I really enjoyed the help and easy steps along the way 😁
Date published: 2023-06-30
Rated 5 out of 5 by from Fast and simple This is my 6th year using TurboTax and it is the 6th year that I have had a stress-free experience in filing my taxes. The ability to ask questions and get feedback that I can understand immediately is appreciated and makes this process foolproof
Date published: 2023-06-30
Rated 1 out of 5 by from Why Did I pay extra for a professional to review When I filed this return I paid extra to have a professional review it. I accidently put a duplicate entry in 1098 but an expert didn't catch it. It's on me but then to fix it you charged me another $130. I'll find a different way to file next year.
Date published: 2023-06-30
Rated 5 out of 5 by from Amendment to 1098 duplication Was concerned about an email I received from Turbo Tax about a possible duplicated 1098. Joshua was assigned to my ticket and was very helpful in verifying the email i received and was very helpful to completing all required documents. Great help!
Date published: 2023-06-30
Rated 1 out of 5 by from Efiling for 2021 does not work. Efiling does not work after taxes are filled. Tried to Amend my 2021 taxes and did not work. It's not even able to print the 1040x
Date published: 2023-06-30
Rated 5 out of 5 by from Turbotax is awesome Janet was Fantastic helped me Janet was a godsend...More than willing to help... Helped with Amendment
Date published: 2023-06-30
All TurboTax® Offerings Reviews - Page 255