TURBOTAX CUSTOMER REVIEWS
TurboTax Live Full Service Basic Reviews
Read unbiased reviews from real TurboTax Live Full Service Basic customers. Let an expert do your taxes for you, start to finish. For simple tax returns only. Not all taxpayers qualify
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Rated 1 out of 5 by
lskellyl from
Not a fan
Awful, overpriced software. Unable to upload or auto fill documents as advertised. Limited capabilities so that you have to keep upgrading and paying more every step of the way. Will be changing tax methods last year.
Date published: 2023-03-28
Rated 3 out of 5 by
SRJS from
Pretty smooth
Took over 4 hours, level 2 help called in, I'm a 1st time user and level 2 help was not my fault. The EITC was the struggle. Filing for a 19 year old. He didn't have an Earned Tax Credit. Was expensive also! $418.00. My CPA would have done it for that and I wouldn't have wasted 4 hours of brain damage..... Wasn't my favorite decision I have made. Tech support was awesome however!!!
Date published: 2023-03-28
Rated 5 out of 5 by
TESS FINANCE from
2022 TAX RETURNS
EASE OF USE, CLARITY, AND READABLE. WOULD HIGHLY RECOMMEND THIS SOFTWARE
Date published: 2023-03-28
Rated 5 out of 5 by
rtcoop from
Turbo Tax is easy
I have been using Turbo Tax for years. It makes preparing taxes easy
Date published: 2023-03-28
Rated 4 out of 5 by
IOWEYOU from
Great experience.
The pop in answers to questions were very helpful.
Date published: 2023-03-28
Rated 5 out of 5 by
rdenney from
Recommend to others
Will definitely use TurboTax again and recommend to others.
Date published: 2023-03-28
Rated 5 out of 5 by
Dyscalculia12Tricky from
TurboTax is very user friendly
I've been using this service for a few years now (aside from one year that I regret not doing so) and honestly I wont go anywhere else. I was convinced to use another service the year prior and will not allow that to happen again. Unlike the other service I used TurboTax has info tags basically everywhere to help clear up any confusions one might have. From if a form would apply to you or even just what the form itself means. Which for me is endlessly helpful. If you feel something is off they let you dig deeper to see the nitty gritty of the forms so you can confirm its accurate. They will even explain why something might be more or less than what you had first calculated. Things are broken into easy chunks as well so you can sift through what actually pertains to you and your situations instead of having to slog through it all. Again, extremely helpful when you are on a time crunch or easily overwhelmed. The fact they let you go over the math and make it understandable is honestly a big draw for me as I tend to struggle with that. 10/10 highly recommend.
Date published: 2023-03-28
Rated 4 out of 5 by
mike1085 from
Pretty Easy
Was pretty easy to use, although a couple of the questions were not that clear
Date published: 2023-03-28
Rated 5 out of 5 by
Taxpayer1776123 from
Yeah, I liked it!
Easy to use and very intuitive. Just a couple of small issues, nothing crazy. Of course, if I get audited, I’ll come back and give this a 1 star rating.
Date published: 2023-03-28
Rated 5 out of 5 by
Kjansen92 from
TURBO TAX IS AWESOME
It was my first time filing taxes by myself and it was super easy to follow.
All TurboTax® Offerings Reviews - Page 221
Date published: 2023-03-28
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
lskellyl from
Not a fan
Awful, overpriced software. Unable to upload or auto fill documents as advertised. Limited capabilities so that you have to keep upgrading and paying more every step of the way. Will be changing tax methods last year.
Date published: 2023-03-28
Rated 3 out of 5 by
SRJS from
Pretty smooth
Took over 4 hours, level 2 help called in, I'm a 1st time user and level 2 help was not my fault. The EITC was the struggle. Filing for a 19 year old. He didn't have an Earned Tax Credit. Was expensive also! $418.00. My CPA would have done it for that and I wouldn't have wasted 4 hours of brain damage..... Wasn't my favorite decision I have made. Tech support was awesome however!!!
Date published: 2023-03-28
Rated 5 out of 5 by
TESS FINANCE from
2022 TAX RETURNS
EASE OF USE, CLARITY, AND READABLE. WOULD HIGHLY RECOMMEND THIS SOFTWARE
Date published: 2023-03-28
Rated 5 out of 5 by
rtcoop from
Turbo Tax is easy
I have been using Turbo Tax for years. It makes preparing taxes easy
Date published: 2023-03-28
Rated 4 out of 5 by
IOWEYOU from
Great experience.
The pop in answers to questions were very helpful.
Date published: 2023-03-28
Rated 5 out of 5 by
rdenney from
Recommend to others
Will definitely use TurboTax again and recommend to others.
Date published: 2023-03-28
Rated 5 out of 5 by
Dyscalculia12Tricky from
TurboTax is very user friendly
I've been using this service for a few years now (aside from one year that I regret not doing so) and honestly I wont go anywhere else. I was convinced to use another service the year prior and will not allow that to happen again. Unlike the other service I used TurboTax has info tags basically everywhere to help clear up any confusions one might have. From if a form would apply to you or even just what the form itself means. Which for me is endlessly helpful. If you feel something is off they let you dig deeper to see the nitty gritty of the forms so you can confirm its accurate. They will even explain why something might be more or less than what you had first calculated. Things are broken into easy chunks as well so you can sift through what actually pertains to you and your situations instead of having to slog through it all. Again, extremely helpful when you are on a time crunch or easily overwhelmed. The fact they let you go over the math and make it understandable is honestly a big draw for me as I tend to struggle with that. 10/10 highly recommend.
Date published: 2023-03-28
Rated 4 out of 5 by
mike1085 from
Pretty Easy
Was pretty easy to use, although a couple of the questions were not that clear
Date published: 2023-03-28
Rated 5 out of 5 by
Taxpayer1776123 from
Yeah, I liked it!
Easy to use and very intuitive. Just a couple of small issues, nothing crazy. Of course, if I get audited, I’ll come back and give this a 1 star rating.
Date published: 2023-03-28
Rated 5 out of 5 by
Kjansen92 from
TURBO TAX IS AWESOME
It was my first time filing taxes by myself and it was super easy to follow.
All TurboTax® Offerings Reviews - Page 221
Date published: 2023-03-28