TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Basic Reviews

Read unbiased reviews from real TurboTax Live Full Service Basic customers. Let an expert do your taxes for you, start to finish. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Super quick and easy to file! My wife and just got married in 2022 and bought a house. I was anticipating a very complicated filing process but Turbo Tax made it a breeze!
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax great ! They were extremely helpful and made the process to easy
Date published: 2023-03-19
Rated 5 out of 5 by from Senior Easy Love the senior return, only wish they could help with my having to pay Uncle Sam and Aunt Virginia every single year :-(
Date published: 2023-03-19
Rated 3 out of 5 by from turbo tax I lie using turbo tax but I do think it has gotten very pricey!
Date published: 2023-03-19
Rated 3 out of 5 by from Colorado Tax had wrong info from Turbo Tax The Federal was fine; however, your calculations for Colorado had an error on Senior Housing Credit. You have to live in the house for 10 years. That qualifier was not in your tax data and I would have received an erroneous $1,000 credit since I lived in my home less than 10 years.
Date published: 2023-03-19
Rated 5 out of 5 by from Easy to navigate I took my time with the screens, but overall it was easy to navigate
Date published: 2023-03-19
Rated 1 out of 5 by from Flawed Program Program does not allow stating "inherited" for date property acquired as per IRS instructions. If "inherited" is put in Column B, it will not permit electronic filing. Used TurboTax for years but this will be my last.
Date published: 2023-03-19
Rated 1 out of 5 by from Simply Awful Experiance First the free state did not download, it kept trying to charge my credit card. Then when I called support, it disconnected on me three times!! AWFUL!!
Date published: 2023-03-19
Rated 5 out of 5 by from awrsome didnt think i was getting anything back but i did.
Date published: 2023-03-19
Rated 3 out of 5 by from Turbo Tax is fine but difficult for multi-state I have used Turbo Tax for many years now and typically my experience has been very good. This year we moved and so we had to file part year returns for two states. Turbo Tax does not provide all the schedules needed to review these allocations. I had to do my own research and spent many hours validating whether the two states were calculated correctly. The final result is that even though i already paid for state returns $120 I will probably not file using turbo tax at all. I just can't understand how some calculations were made on the non resident tax credit schedules. In addition, I could not find specific help for my issues. I refuse to upgrade to a higher product and I refuse to submit the returns as is when I truly believe there are errors. I really wish there was the ability to review all the supporting schedules and returns prior to paying for the services. I will have wasted about $120 in the current situation which is pretty frustrating.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 153
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Super quick and easy to file! My wife and just got married in 2022 and bought a house. I was anticipating a very complicated filing process but Turbo Tax made it a breeze!
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax great ! They were extremely helpful and made the process to easy
Date published: 2023-03-19
Rated 5 out of 5 by from Senior Easy Love the senior return, only wish they could help with my having to pay Uncle Sam and Aunt Virginia every single year :-(
Date published: 2023-03-19
Rated 3 out of 5 by from turbo tax I lie using turbo tax but I do think it has gotten very pricey!
Date published: 2023-03-19
Rated 3 out of 5 by from Colorado Tax had wrong info from Turbo Tax The Federal was fine; however, your calculations for Colorado had an error on Senior Housing Credit. You have to live in the house for 10 years. That qualifier was not in your tax data and I would have received an erroneous $1,000 credit since I lived in my home less than 10 years.
Date published: 2023-03-19
Rated 5 out of 5 by from Easy to navigate I took my time with the screens, but overall it was easy to navigate
Date published: 2023-03-19
Rated 1 out of 5 by from Flawed Program Program does not allow stating "inherited" for date property acquired as per IRS instructions. If "inherited" is put in Column B, it will not permit electronic filing. Used TurboTax for years but this will be my last.
Date published: 2023-03-19
Rated 1 out of 5 by from Simply Awful Experiance First the free state did not download, it kept trying to charge my credit card. Then when I called support, it disconnected on me three times!! AWFUL!!
Date published: 2023-03-19
Rated 5 out of 5 by from awrsome didnt think i was getting anything back but i did.
Date published: 2023-03-19
Rated 3 out of 5 by from Turbo Tax is fine but difficult for multi-state I have used Turbo Tax for many years now and typically my experience has been very good. This year we moved and so we had to file part year returns for two states. Turbo Tax does not provide all the schedules needed to review these allocations. I had to do my own research and spent many hours validating whether the two states were calculated correctly. The final result is that even though i already paid for state returns $120 I will probably not file using turbo tax at all. I just can't understand how some calculations were made on the non resident tax credit schedules. In addition, I could not find specific help for my issues. I refuse to upgrade to a higher product and I refuse to submit the returns as is when I truly believe there are errors. I really wish there was the ability to review all the supporting schedules and returns prior to paying for the services. I will have wasted about $120 in the current situation which is pretty frustrating.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 153