TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Turbo tax program is user friendly. I have used turbo tax for at least the last 8 years and have always been pleased.
Date published: 2023-05-01
Rated 5 out of 5 by from ALWAYS RELIABLE I have used TurboTax for 9 years now and it has always been reliable and easy to use.
Date published: 2023-05-01
Rated 1 out of 5 by from Disappointed Amendment Process I am a contract worker so I have a lot of 1099s to file and one didn't come in time for the original tax deadline. So I paid the original $173 to file my taxes thinking that it would cover me for this tax year. And then I went to amend my taxes when I finally got my tax form and they had me pay another $173 dollars. Which is more than I had to pay to the state in my ammendment! I am a young professional and I dont have $173 to spend.
Date published: 2023-05-01
Rated 5 out of 5 by from Above and Beyond! My tax expert was very thorough and patient with me. Very understanding and made sure all my questions were addressed. She made sure that I understood all information before filing.
Date published: 2023-05-01
Rated 4 out of 5 by from Turbo Tax Been using Turbo Tax for quite a few years...I like that it walks you through most questions.
Date published: 2023-05-01
Rated 5 out of 5 by from my tax return Brandy was very knowledgeable and helpful. Very considerate in helping me correct the errors.
Date published: 2023-05-01
Rated 5 out of 5 by from QUICK AND EASY it was simple to find the information to enter and file on my own
Date published: 2023-05-01
Rated 5 out of 5 by from TurboTax is my 'go to' for tax preparation I am happy with the TurboTax product. I recently started using the online version, Prior to that, I used the installed software version. It is easy to use and produces consistent results.
Date published: 2023-05-01
Rated 1 out of 5 by from disgusting for you people to charge all those fees for money americans work hard for and the nerve of the government to be making fake food and gas prices and being black all these are chips against me and puke in your cereal for this display of disrespect i will never file taxes again what are you going to do slaughter me
Date published: 2023-05-01
Rated 1 out of 5 by from Overpriced and screwed me on my returns. TurboTax is fairly easy to use that's the only good thing about it. The app gave me no option for the free service that TurboTax is known for so I had to pay for not just my federal return but two state returns for the two states I worked in as well as a ridiculous fee for deducting the payment from my return. Total cost was nearly $300 But whats worse is my three returns were all rejected because I didn't know I needed an Identity Protection pin because TurboTax never required one while I was filing. So I had to contact the IRS for a new pin and TurboTax stated the ONLY way was to call the Identity protection extension of the irs which has limited hours so I missed the deadline by the time I called and then I found out I could have gotten my pin online by myself and refiled on time which TurboTax told me was impossible. So beware of TurboTax and inform yourself or they'll screw you over.
Date published: 2023-05-01
All TurboTax® Offerings Reviews - Page 176
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax program is user friendly. I have used turbo tax for at least the last 8 years and have always been pleased.
Date published: 2023-05-01
Rated 5 out of 5 by from ALWAYS RELIABLE I have used TurboTax for 9 years now and it has always been reliable and easy to use.
Date published: 2023-05-01
Rated 1 out of 5 by from Disappointed Amendment Process I am a contract worker so I have a lot of 1099s to file and one didn't come in time for the original tax deadline. So I paid the original $173 to file my taxes thinking that it would cover me for this tax year. And then I went to amend my taxes when I finally got my tax form and they had me pay another $173 dollars. Which is more than I had to pay to the state in my ammendment! I am a young professional and I dont have $173 to spend.
Date published: 2023-05-01
Rated 5 out of 5 by from Above and Beyond! My tax expert was very thorough and patient with me. Very understanding and made sure all my questions were addressed. She made sure that I understood all information before filing.
Date published: 2023-05-01
Rated 4 out of 5 by from Turbo Tax Been using Turbo Tax for quite a few years...I like that it walks you through most questions.
Date published: 2023-05-01
Rated 5 out of 5 by from my tax return Brandy was very knowledgeable and helpful. Very considerate in helping me correct the errors.
Date published: 2023-05-01
Rated 5 out of 5 by from QUICK AND EASY it was simple to find the information to enter and file on my own
Date published: 2023-05-01
Rated 5 out of 5 by from TurboTax is my 'go to' for tax preparation I am happy with the TurboTax product. I recently started using the online version, Prior to that, I used the installed software version. It is easy to use and produces consistent results.
Date published: 2023-05-01
Rated 1 out of 5 by from disgusting for you people to charge all those fees for money americans work hard for and the nerve of the government to be making fake food and gas prices and being black all these are chips against me and puke in your cereal for this display of disrespect i will never file taxes again what are you going to do slaughter me
Date published: 2023-05-01
Rated 1 out of 5 by from Overpriced and screwed me on my returns. TurboTax is fairly easy to use that's the only good thing about it. The app gave me no option for the free service that TurboTax is known for so I had to pay for not just my federal return but two state returns for the two states I worked in as well as a ridiculous fee for deducting the payment from my return. Total cost was nearly $300 But whats worse is my three returns were all rejected because I didn't know I needed an Identity Protection pin because TurboTax never required one while I was filing. So I had to contact the IRS for a new pin and TurboTax stated the ONLY way was to call the Identity protection extension of the irs which has limited hours so I missed the deadline by the time I called and then I found out I could have gotten my pin online by myself and refiled on time which TurboTax told me was impossible. So beware of TurboTax and inform yourself or they'll screw you over.
Date published: 2023-05-01
All TurboTax® Offerings Reviews - Page 176