TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great for late submissions Would recommend providing a warning of closure dates for e-filing prior to downloading the application. However, the application worked out well for our family. Thanks for keeping it online and readily available.
Date published: 2023-09-04
Rated 1 out of 5 by from scammed premium I did not sign up for premium and had a simple return but got stuck paying 219$ for something I did not select or couldn't change either. This is the first year i have been forced to do this and will not be using turbotax again
Date published: 2023-09-04
Rated 5 out of 5 by from Easy to use Turbo tax is very thorough and easy to use. I've used it for a couple of years so far.
Date published: 2023-09-04
Rated 1 out of 5 by from 10 out of 10 WOULDN'T recommend How many times does one have to review their filing? It was estimated for my taxes to take 35 minutes, and yes although challenging and frustrating, my taxes took 4 and a half hours. I think after spending almost $300, I could have gone to H&R Block to do it faster, cheaper and stress free.
Date published: 2023-09-04
Rated 3 out of 5 by from Spammy but it gets the job done They make it simple enough to file your taxes, but it's very tricky and spammy. It's always trying to get you to upgrade and unless you read it carefully you'll accidentally do it, then owe way more in the end but it's a pain to go back at that point. At the end they make it look like you're signing your return, but you're actually signing over your personal info for them to use. Very irritating. It's also hard to see what you paid for the service, because despite my best efforts they aren't showing any historical payments I've made on products. I honestly wish there was a better option.
Date published: 2023-09-04
Rated 5 out of 5 by from Turbo Tax is highly satisfactory I have used it for several years and plan to continue to do so because I have been able to figure it out for modestly difficult returns
Date published: 2023-09-04
Rated 4 out of 5 by from I like this interface - better than H&R Block! I found the ability to go back and forth from the easy forms where the program walks you through each step to referring to an actual IRS form very helpful. Well-organized and clear. Planning to use going forward, definitely
Date published: 2023-09-04
Rated 1 out of 5 by from The fees are outrageous! I only used TurboTax because I have a CA LLC, and they, had the form I needed to file with the state. That meant I had to pay whatever they asked.
Date published: 2023-09-04
Rated 5 out of 5 by from Easy This application is relatively easy to navigate through
Date published: 2023-09-04
Rated 5 out of 5 by from Ease of using TurboTax gets better every year! I like the way TurboTax builds on prior years return on the current year, to make the tax filing experience smooth year after year!
Date published: 2023-09-04
All TurboTax® Offerings Reviews - Page 176
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great for late submissions Would recommend providing a warning of closure dates for e-filing prior to downloading the application. However, the application worked out well for our family. Thanks for keeping it online and readily available.
Date published: 2023-09-04
Rated 1 out of 5 by from scammed premium I did not sign up for premium and had a simple return but got stuck paying 219$ for something I did not select or couldn't change either. This is the first year i have been forced to do this and will not be using turbotax again
Date published: 2023-09-04
Rated 5 out of 5 by from Easy to use Turbo tax is very thorough and easy to use. I've used it for a couple of years so far.
Date published: 2023-09-04
Rated 1 out of 5 by from 10 out of 10 WOULDN'T recommend How many times does one have to review their filing? It was estimated for my taxes to take 35 minutes, and yes although challenging and frustrating, my taxes took 4 and a half hours. I think after spending almost $300, I could have gone to H&R Block to do it faster, cheaper and stress free.
Date published: 2023-09-04
Rated 3 out of 5 by from Spammy but it gets the job done They make it simple enough to file your taxes, but it's very tricky and spammy. It's always trying to get you to upgrade and unless you read it carefully you'll accidentally do it, then owe way more in the end but it's a pain to go back at that point. At the end they make it look like you're signing your return, but you're actually signing over your personal info for them to use. Very irritating. It's also hard to see what you paid for the service, because despite my best efforts they aren't showing any historical payments I've made on products. I honestly wish there was a better option.
Date published: 2023-09-04
Rated 5 out of 5 by from Turbo Tax is highly satisfactory I have used it for several years and plan to continue to do so because I have been able to figure it out for modestly difficult returns
Date published: 2023-09-04
Rated 4 out of 5 by from I like this interface - better than H&R Block! I found the ability to go back and forth from the easy forms where the program walks you through each step to referring to an actual IRS form very helpful. Well-organized and clear. Planning to use going forward, definitely
Date published: 2023-09-04
Rated 1 out of 5 by from The fees are outrageous! I only used TurboTax because I have a CA LLC, and they, had the form I needed to file with the state. That meant I had to pay whatever they asked.
Date published: 2023-09-04
Rated 5 out of 5 by from Easy This application is relatively easy to navigate through
Date published: 2023-09-04
Rated 5 out of 5 by from Ease of using TurboTax gets better every year! I like the way TurboTax builds on prior years return on the current year, to make the tax filing experience smooth year after year!
Date published: 2023-09-04
All TurboTax® Offerings Reviews - Page 176