TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is super easy I love how turbo taxes walks you through step by step and guides you to get the best possible refund.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is Excellent! I did my taxes in record time with TurboTax and I didn't need help, it walked me through every occurrence in my life. Easiest way to file your taxes and get them right the first time.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax easy to use The process with Turbo tax is incredibly easy, straight forward, and fast.
Date published: 2021-02-21
Rated 1 out of 5 by from Took forever. It took me over an hour to file my federal return. Simple return this year. Should have taken 10 minutes. Most of the time was spent looking at a white screen. I've used Turbo tax for many years, and chose to pay $40 this year for the convenience. In the hour that I wasted, I could have tracked down someone's free file, started form scratch and saved $40.
Date published: 2021-02-21
Rated 5 out of 5 by from I highly recommend Turbo Tax The operators and Live Chat represenatives are friendly and experienced.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax Turbo Tax was easy to use and was easy to understand. The live assistant also helped when I needed to find an answer about my return.
Date published: 2021-02-21
Rated 4 out of 5 by from got stuck in two error loops Got stuck in the Ohio SD 100 loop. (I live in a school district with 0.00% tax rate and turbo tax won't accept the school district code). Got stuck in the 1099-B disallowed wash loop. Turbo tax wouldn't accept a number less than 1). Spent an hour reading message boards to find work around (Delete SD 100 form). Needs to fix this for next year.
Date published: 2021-02-21
Rated 5 out of 5 by from DONT GET NO EASIER Easy easy easy and free free free and easy but also free
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax is Awesome! It was easy and convenient. It walks you through everything and the chat help works great!
Date published: 2021-02-21
Rated 2 out of 5 by from Kinda frustrating TurboTax used to be easy to use, but this time filing it first showed me that I was receiving $99 for state. After filling everything out, it said I owed $225 in taxes. I thought "Fair enough," but decided to go back over everything. This time it jacked it all the way up to owing $828! for the same info. So I cleared everything then started over, and then it gave me $641 owed. At this point I was ready to crack out the calculator and go it alone, but I decided I would go over it AGAIN. Turns out this time it had duplicated one of my w-2's. So I fixed that, went through it all and now I'm getting a state refund of $99. Just like it had first said. Why the loops and backtracking? Then, it's $40 to file federal and another $40 to file state. On top of that, they charge $40 to have those fees deducted from your return? That brings my fees up to $120. So I just decided to pay from my bank account and save myself $40.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1539
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is super easy I love how turbo taxes walks you through step by step and guides you to get the best possible refund.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is Excellent! I did my taxes in record time with TurboTax and I didn't need help, it walked me through every occurrence in my life. Easiest way to file your taxes and get them right the first time.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax easy to use The process with Turbo tax is incredibly easy, straight forward, and fast.
Date published: 2021-02-21
Rated 1 out of 5 by from Took forever. It took me over an hour to file my federal return. Simple return this year. Should have taken 10 minutes. Most of the time was spent looking at a white screen. I've used Turbo tax for many years, and chose to pay $40 this year for the convenience. In the hour that I wasted, I could have tracked down someone's free file, started form scratch and saved $40.
Date published: 2021-02-21
Rated 5 out of 5 by from I highly recommend Turbo Tax The operators and Live Chat represenatives are friendly and experienced.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax Turbo Tax was easy to use and was easy to understand. The live assistant also helped when I needed to find an answer about my return.
Date published: 2021-02-21
Rated 4 out of 5 by from got stuck in two error loops Got stuck in the Ohio SD 100 loop. (I live in a school district with 0.00% tax rate and turbo tax won't accept the school district code). Got stuck in the 1099-B disallowed wash loop. Turbo tax wouldn't accept a number less than 1). Spent an hour reading message boards to find work around (Delete SD 100 form). Needs to fix this for next year.
Date published: 2021-02-21
Rated 5 out of 5 by from DONT GET NO EASIER Easy easy easy and free free free and easy but also free
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax is Awesome! It was easy and convenient. It walks you through everything and the chat help works great!
Date published: 2021-02-21
Rated 2 out of 5 by from Kinda frustrating TurboTax used to be easy to use, but this time filing it first showed me that I was receiving $99 for state. After filling everything out, it said I owed $225 in taxes. I thought "Fair enough," but decided to go back over everything. This time it jacked it all the way up to owing $828! for the same info. So I cleared everything then started over, and then it gave me $641 owed. At this point I was ready to crack out the calculator and go it alone, but I decided I would go over it AGAIN. Turns out this time it had duplicated one of my w-2's. So I fixed that, went through it all and now I'm getting a state refund of $99. Just like it had first said. Why the loops and backtracking? Then, it's $40 to file federal and another $40 to file state. On top of that, they charge $40 to have those fees deducted from your return? That brings my fees up to $120. So I just decided to pay from my bank account and save myself $40.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1539