TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from System Glitch Everything for the most part was fine with Turbo Tax, however I got stuck and the system wouldn't let me continue with my Self Employment Income. After speaking with a Customer Service Rep, she said another customer had the exact same issue and there was not resolution for the system glitch and required I delete and start over from the very beginning which I was not excited about. The problem was associated with importing in all my info from Quick Books. So the 2nd time around I didn't import any info over and it worked great, but I am paying for this service for a reason and you want it to work with Turbo Tax....hope they get this figured out by next year or this will be the last time I use the service.
Date published: 2023-04-18
Rated 2 out of 5 by from Overpriced You are suddenly just as expensive as a basic tax accountant. I will not be using this program again.
Date published: 2023-04-18
Rated 5 out of 5 by from Very Helpful! Great tool! Helps me get through this stressful, annual headache in record time!
Date published: 2023-04-18
Rated 5 out of 5 by from Super easy to use! I have been using this service for 13 years now and wouldn't do it any other way. The site makes it easy to understand things and even easier to fill out forms as it is a step by step process. Will continue to use for another 13 years.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax #1! TurboTax is the best, It makes everything easier. The design of the web site is very well made and light hearted. It makes everything less stressful in a way.
Date published: 2023-04-18
Rated 5 out of 5 by from You made it as painless as possible Taxes are confusing to me. I feel like it's not as straight-forward as I want it to be. I feel like there's a way to do it where I'd get more money back if I knew some tricks. How do I learn these secrets? Could you get a celebrity or someone really entertaining to teach a master class I could watch and learn this stuff? A comedian? Tina Fey? What's she up to? But I like the little encouragements along the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was very simple, quick and informative! I've relied on Turbo Tax for the past 7 years and love it. Its walkthrough steps helped me very much and quick too! I'll keep using Turbo Tax for many returns in the future.
Date published: 2023-04-18
Rated 5 out of 5 by from Outstanding software Make this complex process way easier. Absolutely love it!
Date published: 2023-04-18
Rated 1 out of 5 by from outstanding resource Easy to use and understand. By far best software Ive used.
Date published: 2023-04-18
Rated 4 out of 5 by from Easy to use It was good ans easy to use. It has a lot of additional info to explain averything.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1322
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from System Glitch Everything for the most part was fine with Turbo Tax, however I got stuck and the system wouldn't let me continue with my Self Employment Income. After speaking with a Customer Service Rep, she said another customer had the exact same issue and there was not resolution for the system glitch and required I delete and start over from the very beginning which I was not excited about. The problem was associated with importing in all my info from Quick Books. So the 2nd time around I didn't import any info over and it worked great, but I am paying for this service for a reason and you want it to work with Turbo Tax....hope they get this figured out by next year or this will be the last time I use the service.
Date published: 2023-04-18
Rated 2 out of 5 by from Overpriced You are suddenly just as expensive as a basic tax accountant. I will not be using this program again.
Date published: 2023-04-18
Rated 5 out of 5 by from Very Helpful! Great tool! Helps me get through this stressful, annual headache in record time!
Date published: 2023-04-18
Rated 5 out of 5 by from Super easy to use! I have been using this service for 13 years now and wouldn't do it any other way. The site makes it easy to understand things and even easier to fill out forms as it is a step by step process. Will continue to use for another 13 years.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax #1! TurboTax is the best, It makes everything easier. The design of the web site is very well made and light hearted. It makes everything less stressful in a way.
Date published: 2023-04-18
Rated 5 out of 5 by from You made it as painless as possible Taxes are confusing to me. I feel like it's not as straight-forward as I want it to be. I feel like there's a way to do it where I'd get more money back if I knew some tricks. How do I learn these secrets? Could you get a celebrity or someone really entertaining to teach a master class I could watch and learn this stuff? A comedian? Tina Fey? What's she up to? But I like the little encouragements along the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was very simple, quick and informative! I've relied on Turbo Tax for the past 7 years and love it. Its walkthrough steps helped me very much and quick too! I'll keep using Turbo Tax for many returns in the future.
Date published: 2023-04-18
Rated 5 out of 5 by from Outstanding software Make this complex process way easier. Absolutely love it!
Date published: 2023-04-18
Rated 1 out of 5 by from outstanding resource Easy to use and understand. By far best software Ive used.
Date published: 2023-04-18
Rated 4 out of 5 by from Easy to use It was good ans easy to use. It has a lot of additional info to explain averything.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1322