TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Turbo Tax is Awesome The agent guided me through the process i needed and explained everything to me completely and confidently She was awesome!!
Date published: 2022-04-18
Rated 5 out of 5 by from Very easy to use Easy to use, guides you thru the process efficiently and finds tax credits you may be unaware of. Stores prior years information so you don't have to hunt and search yourself, a real timesaver.
Date published: 2022-04-18
Rated 5 out of 5 by from Initial hump with IRS ID and IDme but then okay. Price of Federal and State is no different than the private tax preparer i usually use. Should be cheaper if I do it myself.
Date published: 2022-04-18
Rated 5 out of 5 by from Very intuitive! I had a question of the support desk....they were fantatstic!
Date published: 2022-04-18
Rated 4 out of 5 by from Turbotax Gets the Job Done! I'm a long time user of the product. I had questions about HSA medical deductions and spoke to a TT customer service person who was extremely helpful.
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome experience Turbo Tax is very user friendly. While using did not feel any requirement for assistance.
Date published: 2022-04-18
Rated 4 out of 5 by from Good, could use more emphasis on State The state part did not use data from last year tax automatically. The wording of a question about dealing with commodities was confusing. (If I was paid by a list, healthcare, commodities etc.) [Is it stocks or actual commodities?] Entering days of covid could have been faster. Overall great product!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is an excellent program! I've been using it for years! I always recommend it to friends and family.
Date published: 2022-04-18
Rated 4 out of 5 by from Useful and getting better Still not 100% intuitive with regard to additional forms besides income and mortgage. I had 1099-R forms show up twice this year, and had to walk through each of them again. I couldn't get them to disappear from Review, but they didn't contain info already submitted during the income section. So I ended up with double the calculations. I had to root around and figure out how to delete one/both. Something weird also happened last year - I had a 1099-R and claimed it up front in "What has changed" but then was never prompted to add it. I actually submitted without adding, which was a problem of course because I received a refund. Just FYI.
Date published: 2022-04-18
Rated 3 out of 5 by from Ok for simple returns. In the past it was quick and easy. Now that I have a more complex return, its much more frustrating.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 928
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome The agent guided me through the process i needed and explained everything to me completely and confidently She was awesome!!
Date published: 2022-04-18
Rated 5 out of 5 by from Very easy to use Easy to use, guides you thru the process efficiently and finds tax credits you may be unaware of. Stores prior years information so you don't have to hunt and search yourself, a real timesaver.
Date published: 2022-04-18
Rated 5 out of 5 by from Initial hump with IRS ID and IDme but then okay. Price of Federal and State is no different than the private tax preparer i usually use. Should be cheaper if I do it myself.
Date published: 2022-04-18
Rated 5 out of 5 by from Very intuitive! I had a question of the support desk....they were fantatstic!
Date published: 2022-04-18
Rated 4 out of 5 by from Turbotax Gets the Job Done! I'm a long time user of the product. I had questions about HSA medical deductions and spoke to a TT customer service person who was extremely helpful.
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome experience Turbo Tax is very user friendly. While using did not feel any requirement for assistance.
Date published: 2022-04-18
Rated 4 out of 5 by from Good, could use more emphasis on State The state part did not use data from last year tax automatically. The wording of a question about dealing with commodities was confusing. (If I was paid by a list, healthcare, commodities etc.) [Is it stocks or actual commodities?] Entering days of covid could have been faster. Overall great product!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is an excellent program! I've been using it for years! I always recommend it to friends and family.
Date published: 2022-04-18
Rated 4 out of 5 by from Useful and getting better Still not 100% intuitive with regard to additional forms besides income and mortgage. I had 1099-R forms show up twice this year, and had to walk through each of them again. I couldn't get them to disappear from Review, but they didn't contain info already submitted during the income section. So I ended up with double the calculations. I had to root around and figure out how to delete one/both. Something weird also happened last year - I had a 1099-R and claimed it up front in "What has changed" but then was never prompted to add it. I actually submitted without adding, which was a problem of course because I received a refund. Just FYI.
Date published: 2022-04-18
Rated 3 out of 5 by from Ok for simple returns. In the past it was quick and easy. Now that I have a more complex return, its much more frustrating.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 928