TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Didn't use Live assistance and was still charged. Didn't use Turbotax Live assistance and was still charged for using it, despite filing for free last year. At the start you can click to file for free and and then at the very end of filing despite not once using Live assistance was still charged for using it which end up being half of what my tax return was.
Date published: 2023-04-18
Rated 5 out of 5 by from LOVE THE RED BOX ON CHAT AS I ADVISED THE TAX EXPERT ON CHAT THE RED BOX FOR DIRECTING ME TO THE RIGHT LOCATIONS WAS GREAT!
Date published: 2023-04-18
Rated 5 out of 5 by from ALWAYS EASY TO USE ALWAYS EASY TO USE AND EASY TO FILE, HAVE BEEN USING TURBO TAX FOR ABOUT 10 YEARS
Date published: 2023-04-18
Rated 4 out of 5 by from Pretty Good It was great until I got to a an issue at the end. Had to call and get walked through it. Honestly the saving grace for the whole experience was the customer service rep I got. Nassier I believe was her name.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and simple I have no worries with turbo tax! Its fast and if I have any questions there is someone always willing to help. I have all my information on here so it can be less than an hour to file.
Date published: 2023-04-18
Rated 5 out of 5 by from Love it, use it every year Fast and easy to use, answers questions well when needed
Date published: 2023-04-18
Rated 5 out of 5 by from Another year in the books Very smooth after years of using. I would like to see more prior year entry comparisons and more summary information by section once complete. Price keeps creeping !!
Date published: 2023-04-18
Rated 5 out of 5 by from Customer service is very helpful \(^w^)/ I needed help with my taxes, and did not regret talking to Turbo Tax experts, now my taxes are done and I can spend more time gaming. Thank you Crystal!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax easy to use Didn't need assistance, didn't take long easy as pie
Date published: 2023-04-18
Rated 5 out of 5 by from Perfect Help! Live help was great. The agent was easy to work with and walked me through my two issues. Pleasant personality. Great smile!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 926
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Didn't use Live assistance and was still charged. Didn't use Turbotax Live assistance and was still charged for using it, despite filing for free last year. At the start you can click to file for free and and then at the very end of filing despite not once using Live assistance was still charged for using it which end up being half of what my tax return was.
Date published: 2023-04-18
Rated 5 out of 5 by from LOVE THE RED BOX ON CHAT AS I ADVISED THE TAX EXPERT ON CHAT THE RED BOX FOR DIRECTING ME TO THE RIGHT LOCATIONS WAS GREAT!
Date published: 2023-04-18
Rated 5 out of 5 by from ALWAYS EASY TO USE ALWAYS EASY TO USE AND EASY TO FILE, HAVE BEEN USING TURBO TAX FOR ABOUT 10 YEARS
Date published: 2023-04-18
Rated 4 out of 5 by from Pretty Good It was great until I got to a an issue at the end. Had to call and get walked through it. Honestly the saving grace for the whole experience was the customer service rep I got. Nassier I believe was her name.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and simple I have no worries with turbo tax! Its fast and if I have any questions there is someone always willing to help. I have all my information on here so it can be less than an hour to file.
Date published: 2023-04-18
Rated 5 out of 5 by from Love it, use it every year Fast and easy to use, answers questions well when needed
Date published: 2023-04-18
Rated 5 out of 5 by from Another year in the books Very smooth after years of using. I would like to see more prior year entry comparisons and more summary information by section once complete. Price keeps creeping !!
Date published: 2023-04-18
Rated 5 out of 5 by from Customer service is very helpful \(^w^)/ I needed help with my taxes, and did not regret talking to Turbo Tax experts, now my taxes are done and I can spend more time gaming. Thank you Crystal!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax easy to use Didn't need assistance, didn't take long easy as pie
Date published: 2023-04-18
Rated 5 out of 5 by from Perfect Help! Live help was great. The agent was easy to work with and walked me through my two issues. Pleasant personality. Great smile!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 926