TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Been using Turbo Tax for at least 15 years The only problem is that I am a procrastinator and Turbo Tax encourages me to wait till the last minute to do my taxes.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax is okay. I have used this product for many many years to file schedule C returns. It has been great. Now I'm retired and tried the free product since my income is very small. It's just okay. I would be happy to pay a small price to have something better.
Date published: 2021-05-17
Rated 2 out of 5 by from Worse each year This year, TY 2020, it seems unless you type the exact thing you are looking for, TurboTax won't give you the shortcut to that thing. For example if you type SEP IRA Contribution there is no shortcut because it has to be "Contributions" plural. Similarly Schedule B is Sch B. And if you are looking for Household Employee, good luck. How can modern software that so many people rely on be so awful, and getting worse? And bugs that were around last year (e.g. mortgage interest if you have refinanced and have more than one lender's form) are still not fixed.
Date published: 2021-05-17
Rated 4 out of 5 by from I used turbo tax for the first time this year! I used Turbo tax for the first time this. Overall it was a great experience, however, I hit a bug with my state taxes that I could only work around by switching which schedule I used on the fed taxes. It would have been better if there was an option on the state tax to just "file the form as it is" as it was correct, but TT kept making me review it.
Date published: 2021-05-17
Rated 1 out of 5 by from Turbo Tax fees are misleading and excessive Turbo tax is no longer a value and needs to explain the fees in their marketing material.
Date published: 2021-05-17
Rated 5 out of 5 by from IT HELPS IT HELP ME ALOT SSSSSS IT IT WWW2WWWWWWWWWWWWWWWWW
Date published: 2021-05-17
Rated 3 out of 5 by from Keeps getting more difficult More expensive, and harder to use. Bad combo. Nagged to upgrade at least 5 times. And the process now includes 3rd party fees that almost double the cost. Money is being used to stop IRS based confirmation filing which is easier and cheaper option for the majority of Americans.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome! TurboTax is always very simple to use. Love it!!!!
Date published: 2021-05-17
Rated 2 out of 5 by from TurboTax used to be better! I have used TurboTax since 1999 and have been a loyal customer since. While the software offers a user-friendly front end (meaning you don't have to fill out all the final forms transmitted to the IRS), the input often is inconsistent and either doesn't ask you for the right information or there are several bugs that change the data. Either way, it requires you to edit the forms to correct what should have been correct based on your input. Whether this was just a fluke due to Covid-19 issues, or it's a building problem with tax code complexity, TurboTax should be prepared for unusual situations (like self employment business having $0 for 2020 due to covid) and not have unexplained error codes. Everyone in my household had some issues that required editing the behind the scenes forms. Luckily, there were fixes for each provided in the forums, but 1) users shouldn't have to debug the software and 2) shouldn't have to delete/create forms just to get around issues. Very disappointed that the bugs called out in the forums weren't fully addressed in the software through, at minimum, further details in the help section directly related to the error codes generated by the software. Please improve! I don't think I will use TT next year. It's too expensive - I could get an accountant to do it for the price of the software and state efile fees.
Date published: 2021-05-17
Rated 5 out of 5 by from Been Using for over 20 years!! Turbo Tax has been the easiest and most complete way for us to file. It also made it using the Schedule C forms simple to use.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 861
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Been using Turbo Tax for at least 15 years The only problem is that I am a procrastinator and Turbo Tax encourages me to wait till the last minute to do my taxes.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax is okay. I have used this product for many many years to file schedule C returns. It has been great. Now I'm retired and tried the free product since my income is very small. It's just okay. I would be happy to pay a small price to have something better.
Date published: 2021-05-17
Rated 2 out of 5 by from Worse each year This year, TY 2020, it seems unless you type the exact thing you are looking for, TurboTax won't give you the shortcut to that thing. For example if you type SEP IRA Contribution there is no shortcut because it has to be "Contributions" plural. Similarly Schedule B is Sch B. And if you are looking for Household Employee, good luck. How can modern software that so many people rely on be so awful, and getting worse? And bugs that were around last year (e.g. mortgage interest if you have refinanced and have more than one lender's form) are still not fixed.
Date published: 2021-05-17
Rated 4 out of 5 by from I used turbo tax for the first time this year! I used Turbo tax for the first time this. Overall it was a great experience, however, I hit a bug with my state taxes that I could only work around by switching which schedule I used on the fed taxes. It would have been better if there was an option on the state tax to just "file the form as it is" as it was correct, but TT kept making me review it.
Date published: 2021-05-17
Rated 1 out of 5 by from Turbo Tax fees are misleading and excessive Turbo tax is no longer a value and needs to explain the fees in their marketing material.
Date published: 2021-05-17
Rated 5 out of 5 by from IT HELPS IT HELP ME ALOT SSSSSS IT IT WWW2WWWWWWWWWWWWWWWWW
Date published: 2021-05-17
Rated 3 out of 5 by from Keeps getting more difficult More expensive, and harder to use. Bad combo. Nagged to upgrade at least 5 times. And the process now includes 3rd party fees that almost double the cost. Money is being used to stop IRS based confirmation filing which is easier and cheaper option for the majority of Americans.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome! TurboTax is always very simple to use. Love it!!!!
Date published: 2021-05-17
Rated 2 out of 5 by from TurboTax used to be better! I have used TurboTax since 1999 and have been a loyal customer since. While the software offers a user-friendly front end (meaning you don't have to fill out all the final forms transmitted to the IRS), the input often is inconsistent and either doesn't ask you for the right information or there are several bugs that change the data. Either way, it requires you to edit the forms to correct what should have been correct based on your input. Whether this was just a fluke due to Covid-19 issues, or it's a building problem with tax code complexity, TurboTax should be prepared for unusual situations (like self employment business having $0 for 2020 due to covid) and not have unexplained error codes. Everyone in my household had some issues that required editing the behind the scenes forms. Luckily, there were fixes for each provided in the forums, but 1) users shouldn't have to debug the software and 2) shouldn't have to delete/create forms just to get around issues. Very disappointed that the bugs called out in the forums weren't fully addressed in the software through, at minimum, further details in the help section directly related to the error codes generated by the software. Please improve! I don't think I will use TT next year. It's too expensive - I could get an accountant to do it for the price of the software and state efile fees.
Date published: 2021-05-17
Rated 5 out of 5 by from Been Using for over 20 years!! Turbo Tax has been the easiest and most complete way for us to file. It also made it using the Schedule C forms simple to use.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 861