TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Disappointed! Turbotax use to be much easier and affordable. As someone who doesn't make a lot of money as it is, it's very frustrating having to pay all of these service fees. Don't suggest to customers that you can do your taxes for free when that's not really the case!
Date published: 2023-04-19
Rated 4 out of 5 by from Turbotax 2022 Turbo tax is somewhat user friendly yet has room for improvement
Date published: 2023-04-19
Rated 5 out of 5 by from always good seems good, felt wired not putting my mortgage information in there but it seemed to be due to taking the standard deduction
Date published: 2023-04-19
Rated 5 out of 5 by from very effecient Pricey but effectivexxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2023-04-19
Rated 5 out of 5 by from Extremely reliable It's easy to use, and it gets easier every year; and the interface is user-friendly.
Date published: 2023-04-19
Rated 5 out of 5 by from My first time using Turbo Tax and I soo LOVED IT! It was easy, I never thought I could of have them done this way by myself
Date published: 2023-04-19
Rated 3 out of 5 by from Nickle and Dime Since all their forms are interpreted into their own questions. it is hard to find what you need in a timely manner. You have to pay for assistance and everything is behind a pay wall.. Oh you want that form that will be extra..
Date published: 2023-04-19
Rated 3 out of 5 by from Awesome Turbo tax advertising says free but I was charged $200 and som dollar
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent service! We needed chat help to rectify a $97,000 auto-population error. Our tax chat assistant fixed that and several other errors.
Date published: 2023-04-19
Rated 2 out of 5 by from OK for federal, not so great for multi state Federal tax filing was great. They have the right tools to import tax docs. Filing state tax for someone residing in one state but filing for another state may not be too great of an experience. For me married-filing-jointly, residing in NJ employed in NY, I have to file 2 state tax returns, and the gross income for NY was showing total gross family income including my spouse's salary though my spouse doesnt work in NY, which led to much higher NY state tax due. This looks incorrect to me, so I dint file state tax with turbo
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 818
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Disappointed! Turbotax use to be much easier and affordable. As someone who doesn't make a lot of money as it is, it's very frustrating having to pay all of these service fees. Don't suggest to customers that you can do your taxes for free when that's not really the case!
Date published: 2023-04-19
Rated 4 out of 5 by from Turbotax 2022 Turbo tax is somewhat user friendly yet has room for improvement
Date published: 2023-04-19
Rated 5 out of 5 by from always good seems good, felt wired not putting my mortgage information in there but it seemed to be due to taking the standard deduction
Date published: 2023-04-19
Rated 5 out of 5 by from very effecient Pricey but effectivexxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2023-04-19
Rated 5 out of 5 by from Extremely reliable It's easy to use, and it gets easier every year; and the interface is user-friendly.
Date published: 2023-04-19
Rated 5 out of 5 by from My first time using Turbo Tax and I soo LOVED IT! It was easy, I never thought I could of have them done this way by myself
Date published: 2023-04-19
Rated 3 out of 5 by from Nickle and Dime Since all their forms are interpreted into their own questions. it is hard to find what you need in a timely manner. You have to pay for assistance and everything is behind a pay wall.. Oh you want that form that will be extra..
Date published: 2023-04-19
Rated 3 out of 5 by from Awesome Turbo tax advertising says free but I was charged $200 and som dollar
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent service! We needed chat help to rectify a $97,000 auto-population error. Our tax chat assistant fixed that and several other errors.
Date published: 2023-04-19
Rated 2 out of 5 by from OK for federal, not so great for multi state Federal tax filing was great. They have the right tools to import tax docs. Filing state tax for someone residing in one state but filing for another state may not be too great of an experience. For me married-filing-jointly, residing in NJ employed in NY, I have to file 2 state tax returns, and the gross income for NY was showing total gross family income including my spouse's salary though my spouse doesnt work in NY, which led to much higher NY state tax due. This looks incorrect to me, so I dint file state tax with turbo
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 818