TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from 2023 Saved me a lot of time. Saved me from having to hire an accountant
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent way to file good with K-1 good with multiple state and federal filing
Date published: 2023-04-18
Rated 5 out of 5 by from Easy as it could be Anybody can do this, and the live help is really helpful.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is easy to use This is easy to use and will use every year. I will continue to use each year. Wis it was cheaper to file electronically..
Date published: 2023-04-18
Rated 3 out of 5 by from It does help. I like that it makes everything reasonably easy, but there are things that are annoying. Like I am entitled to a refund because of things I pay for but don't get paid back for as a teacher, but I dont know how much I would get unless I agree to pay for an upgrade. If they at least told me what I might get back before I upgrade, I would consider it.
Date published: 2023-04-18
Rated 3 out of 5 by from 1095a form was a bit complicated It wouldn't let me add any of the lines from the document we were sent so we had to do it a different way. Other than that it works like every other yr. thanks Terry
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax rep Justin is so helpful I have been using Turbo Tax for the past 6 years and am very satisfied with it. The staff and experts are veery helpful. I would recommend them
Date published: 2023-04-18
Rated 5 out of 5 by from easy to navigate. Software was easy to navigate. Any questions I had about forms (1099, 1098-T, ECT) I received in the mail, I was able to enter the name of the form into the search bar and was directed to where i enter that information in.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Great app for us technology handicapped. Looking forward to next year
Date published: 2023-04-18
Rated 3 out of 5 by from Faulty loop in paying for e-file on State Taxes While attempting to e.file a return, I got stuck in a loop in the pay for state efile process. System went out to Intuit and allowed me to pay for the efile, then sent me back to Turbotax and kept asking me to pay for my efile, never letting me proceed to efile my Federal and State taxes. I contacted support the first time this happened, and was on the phone for just over an hour and it was resolved (Case #1520008543) by the support person running through a $0.00 charge to my CC and giving me the Auth Code to put in the screen on my Turbotax application. Then again today this same error happened when I went to file my own taxes. Went to pay for the state tax efile and back into the same loop. Got a different person (Case #1520636614) this person wasn't able to assist me, so even though I paid $25 to efile my state return, I faked the system out by not efiling my state return, only efiled my Federal return. That worked my Fed retrun has already been accepted. I am having to print my State return and am headed to the Post Office now to get it mailed.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 782
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 2023 Saved me a lot of time. Saved me from having to hire an accountant
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent way to file good with K-1 good with multiple state and federal filing
Date published: 2023-04-18
Rated 5 out of 5 by from Easy as it could be Anybody can do this, and the live help is really helpful.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is easy to use This is easy to use and will use every year. I will continue to use each year. Wis it was cheaper to file electronically..
Date published: 2023-04-18
Rated 3 out of 5 by from It does help. I like that it makes everything reasonably easy, but there are things that are annoying. Like I am entitled to a refund because of things I pay for but don't get paid back for as a teacher, but I dont know how much I would get unless I agree to pay for an upgrade. If they at least told me what I might get back before I upgrade, I would consider it.
Date published: 2023-04-18
Rated 3 out of 5 by from 1095a form was a bit complicated It wouldn't let me add any of the lines from the document we were sent so we had to do it a different way. Other than that it works like every other yr. thanks Terry
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax rep Justin is so helpful I have been using Turbo Tax for the past 6 years and am very satisfied with it. The staff and experts are veery helpful. I would recommend them
Date published: 2023-04-18
Rated 5 out of 5 by from easy to navigate. Software was easy to navigate. Any questions I had about forms (1099, 1098-T, ECT) I received in the mail, I was able to enter the name of the form into the search bar and was directed to where i enter that information in.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Great app for us technology handicapped. Looking forward to next year
Date published: 2023-04-18
Rated 3 out of 5 by from Faulty loop in paying for e-file on State Taxes While attempting to e.file a return, I got stuck in a loop in the pay for state efile process. System went out to Intuit and allowed me to pay for the efile, then sent me back to Turbotax and kept asking me to pay for my efile, never letting me proceed to efile my Federal and State taxes. I contacted support the first time this happened, and was on the phone for just over an hour and it was resolved (Case #1520008543) by the support person running through a $0.00 charge to my CC and giving me the Auth Code to put in the screen on my Turbotax application. Then again today this same error happened when I went to file my own taxes. Went to pay for the state tax efile and back into the same loop. Got a different person (Case #1520636614) this person wasn't able to assist me, so even though I paid $25 to efile my state return, I faked the system out by not efiling my state return, only efiled my Federal return. That worked my Fed retrun has already been accepted. I am having to print my State return and am headed to the Post Office now to get it mailed.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 782