TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

TurboTaxTurboTax Customer Ratings & Reviews
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Student
Rated 1 out of 5 by from Disk would not load onto new Dell computer. Horrible. Spent over four hours on phone with 3 tech support folks trying to get TT disk to load successfully onto computer. Tech said it was mismatch between new Explorer update and Turbotax Deluxe software. Never did get it to successfully operate - would not allow validation code to be entered / validation screen totally blank
Date published: 2021-05-17
Rated 5 out of 5 by from Rep really walked me through my questions Cletus really explained a misunderstanding I had about solar panels!! Great Job
Date published: 2021-05-17
Rated 3 out of 5 by from Easy product to navigate Very good. Easy to navigate...I fee a bit to expensive for a diy
Date published: 2021-05-17
Rated 4 out of 5 by from Thank You TurboTax for Helping Finish 2020 We have used Turbo Tax products for more than 2 decade. It seems like it is getting harder to file, as we have added new software purchases each of the last 2 years. I'm beginning to think we may have to hire a tax professional in the future, but have been thankful to Turbotax for helping us through the complexities...
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Rocks! This is our 13th year using the Turbo Tax Software. It is very intuitive and user friendly! We are very satisfied customers!!
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax I think it would be great if you had more explanations. Remember most of us do not do taxes like you do.
Date published: 2021-05-17
Rated 5 out of 5 by from 1099 DoorDash Help The Live Experts are amazing! Definitely helped me when I needed it the most!
Date published: 2021-05-17
Rated 2 out of 5 by from Sadly disappointed Too many glitches, end cost didn't align with promoted costs, live chat was awful
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome & Easy This is awesome and easy to use when tax preparation needs to be done.
Date published: 2021-05-17
Rated 4 out of 5 by from Knowledgeable Staff Just about every time I called I was able to get assistance within 10-minutes or less. The chat agent was a bit abrupt, but once I opted to speak to someone my concerns were handled more appropriately. The phone agents were very understanding and patient. Some specific features were unattainable on your own, you had to get someone to walk you through it.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 730
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Disk would not load onto new Dell computer. Horrible. Spent over four hours on phone with 3 tech support folks trying to get TT disk to load successfully onto computer. Tech said it was mismatch between new Explorer update and Turbotax Deluxe software. Never did get it to successfully operate - would not allow validation code to be entered / validation screen totally blank
Date published: 2021-05-17
Rated 5 out of 5 by from Rep really walked me through my questions Cletus really explained a misunderstanding I had about solar panels!! Great Job
Date published: 2021-05-17
Rated 3 out of 5 by from Easy product to navigate Very good. Easy to navigate...I fee a bit to expensive for a diy
Date published: 2021-05-17
Rated 4 out of 5 by from Thank You TurboTax for Helping Finish 2020 We have used Turbo Tax products for more than 2 decade. It seems like it is getting harder to file, as we have added new software purchases each of the last 2 years. I'm beginning to think we may have to hire a tax professional in the future, but have been thankful to Turbotax for helping us through the complexities...
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Rocks! This is our 13th year using the Turbo Tax Software. It is very intuitive and user friendly! We are very satisfied customers!!
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax I think it would be great if you had more explanations. Remember most of us do not do taxes like you do.
Date published: 2021-05-17
Rated 5 out of 5 by from 1099 DoorDash Help The Live Experts are amazing! Definitely helped me when I needed it the most!
Date published: 2021-05-17
Rated 2 out of 5 by from Sadly disappointed Too many glitches, end cost didn't align with promoted costs, live chat was awful
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome & Easy This is awesome and easy to use when tax preparation needs to be done.
Date published: 2021-05-17
Rated 4 out of 5 by from Knowledgeable Staff Just about every time I called I was able to get assistance within 10-minutes or less. The chat agent was a bit abrupt, but once I opted to speak to someone my concerns were handled more appropriately. The phone agents were very understanding and patient. Some specific features were unattainable on your own, you had to get someone to walk you through it.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 730