TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 2 out of 5 by from Meh. I tried the live 'do my taxes for me' feature and the person I had didn't really answer my questions and then gave me a couple of days to respond to her message before she'd cancel all the work done and still charge me for it. I have a newborn, which I stipulated to her in prior messages, and frankly I didn't get a chance to read the message let alone respond to it until the third day and I got a message of what she'd done - canceled and removed all the work done thus far and I'd still be billed. I won't bother with TurboTax next year. I'll just go to HRBlock. If I had the time and mental capacity to do my taxes this year, I would have. Thanks.
Date published: 2022-04-18
Rated 5 out of 5 by from Awesame, easy I've been using TurboTax for 9 years, reliable as always
Date published: 2022-04-18
Rated 1 out of 5 by from TurboTax is too expensive I have used TurboTax for over 20 years and I have never been given a discount. To add insult to injury, the price increases every year!
Date published: 2022-04-18
Rated 5 out of 5 by from Super easy and great guide Easy to use, highly recommended!!! I’ve used this for many years and will continue to do so.
Date published: 2022-04-18
Rated 3 out of 5 by from Not thrilled with the cost Seems it keeps getting more expensive. May have to find another way.
Date published: 2022-04-18
Rated 3 out of 5 by from There are glitches While the step-by-step is fairly comprehensive, not all fields in the corresponding forms populate with the correct data. The NJ form asks you to insert the "amount deducted for taxes based on income" in order to normalize your income to comply with NJ State laws. Shouldn't this field populate automatically based on entries in the Federal form? The description is too vague. Also, when I tried to e-file, my form was rejected 4 times and the suggested "fixes" didn't make my return acceptable. I had to search for additional help. Please fix these items. Thank you.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo tax is easy to use No live ..Turbo tax is easy to use !! , no problems
Date published: 2022-04-18
Rated 2 out of 5 by from Had a nasty update experience last two filing days Had a nasty update experience last two filing days and ended up filing by mail as filing couldn't be transmitted without the updates. No online support or response to emails. In my 24th years as Turbotax user this was the worst experience - not good if you pay premium dollars.
Date published: 2022-04-18
Rated 4 out of 5 by from 1 small mistake it would not transfer ssi tax from fed. to state so i can't e-file state
Date published: 2022-04-18
Rated 3 out of 5 by from Convenient but not cheap TurboTax is certainly easy enough but the cost is too much. And then you have to pay the state if you want to send the information.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 730
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Meh. I tried the live 'do my taxes for me' feature and the person I had didn't really answer my questions and then gave me a couple of days to respond to her message before she'd cancel all the work done and still charge me for it. I have a newborn, which I stipulated to her in prior messages, and frankly I didn't get a chance to read the message let alone respond to it until the third day and I got a message of what she'd done - canceled and removed all the work done thus far and I'd still be billed. I won't bother with TurboTax next year. I'll just go to HRBlock. If I had the time and mental capacity to do my taxes this year, I would have. Thanks.
Date published: 2022-04-18
Rated 5 out of 5 by from Awesame, easy I've been using TurboTax for 9 years, reliable as always
Date published: 2022-04-18
Rated 1 out of 5 by from TurboTax is too expensive I have used TurboTax for over 20 years and I have never been given a discount. To add insult to injury, the price increases every year!
Date published: 2022-04-18
Rated 5 out of 5 by from Super easy and great guide Easy to use, highly recommended!!! I’ve used this for many years and will continue to do so.
Date published: 2022-04-18
Rated 3 out of 5 by from Not thrilled with the cost Seems it keeps getting more expensive. May have to find another way.
Date published: 2022-04-18
Rated 3 out of 5 by from There are glitches While the step-by-step is fairly comprehensive, not all fields in the corresponding forms populate with the correct data. The NJ form asks you to insert the "amount deducted for taxes based on income" in order to normalize your income to comply with NJ State laws. Shouldn't this field populate automatically based on entries in the Federal form? The description is too vague. Also, when I tried to e-file, my form was rejected 4 times and the suggested "fixes" didn't make my return acceptable. I had to search for additional help. Please fix these items. Thank you.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo tax is easy to use No live ..Turbo tax is easy to use !! , no problems
Date published: 2022-04-18
Rated 2 out of 5 by from Had a nasty update experience last two filing days Had a nasty update experience last two filing days and ended up filing by mail as filing couldn't be transmitted without the updates. No online support or response to emails. In my 24th years as Turbotax user this was the worst experience - not good if you pay premium dollars.
Date published: 2022-04-18
Rated 4 out of 5 by from 1 small mistake it would not transfer ssi tax from fed. to state so i can't e-file state
Date published: 2022-04-18
Rated 3 out of 5 by from Convenient but not cheap TurboTax is certainly easy enough but the cost is too much. And then you have to pay the state if you want to send the information.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 730