TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from So Easy to use I find savings every year. Using Turbo tax each year enables me to easily transfer information needed from prior years.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo tax is very helpful They do a great job guiding you through the process.
Date published: 2023-03-15
Rated 5 out of 5 by from Fly Turbo...!!! I have done taxes for friends, for free, for almost fifty years now, most of them reasonably simple. Today I had a return that was out of my realm of experience. I first turned to Tax Act and must briefly say, the advice given led me down a tangled path. I spent a great deal of time in frustration, then took a break, and chose Turbo Tax. I was delighted to breeze through their well laid out site and wondered why I had not tried Turbo Tax before. Yes, I made some calls for assistance/advice and each call was readily/politely handled. For the price, I still say it's a bargain because of how incredibly well this tax preparation went, of course all due to Team Turbo. I encourage anyone, everyone to use their service! Respectfully, I thank you Turbo Tax!!!
Date published: 2023-03-15
Rated 4 out of 5 by from Works Well I like how easy it is to use. If i had all my documents prepared i would have been done in an hour. I absolutely hate constantly trying to get me to up the price and how the fee keeps increasing until i get to submission. It is ridiculous that i cannot submit this review without putting a nickname instead of it just being anonymous.
Date published: 2023-03-15
Rated 5 out of 5 by from there great It was very helpful and easy.to understand great ..
Date published: 2023-03-15
Rated 5 out of 5 by from TurboTax is awesome! Easy, straight forward, a highschooler could do it.
Date published: 2023-03-15
Rated 4 out of 5 by from Does its job. I can do without knowing my previous year's tax return. It's confusing when I try to file this year's return and last year's record keeps popping up on my screen.
Date published: 2023-03-15
Rated 5 out of 5 by from Getting easier Thanks to Turbo Tax- running my own business is easier every year! Turbo Tax explains everything in easy to understand instructions & or suggestions. This time of year can get confusing, rest assured if you fall off the track, Turbo Tax will catch you in mid air & ask if you’d like to continue or review a question or two!
Date published: 2023-03-15
Rated 3 out of 5 by from Average Fast, easy, but still possible to make errors. Would use again.
Date published: 2023-03-15
Rated 4 out of 5 by from Simple Process, but... I've used TurboTax for years, since I began filing my taxes. I understand charging a fee to file your taxes, but why charge a fee to pay the fee out of my refund? Not only are they getting the 59 dollars that it costs to file but they're also getting 39 dollars to process that payment. To me that is ridiculous and it's also one of the main reasons I don't use their other services. The tax preparation is great and easy to use but I can't help but to feel like they are getting over on their customers. That's the only drawback for me.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6792
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So Easy to use I find savings every year. Using Turbo tax each year enables me to easily transfer information needed from prior years.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo tax is very helpful They do a great job guiding you through the process.
Date published: 2023-03-15
Rated 5 out of 5 by from Fly Turbo...!!! I have done taxes for friends, for free, for almost fifty years now, most of them reasonably simple. Today I had a return that was out of my realm of experience. I first turned to Tax Act and must briefly say, the advice given led me down a tangled path. I spent a great deal of time in frustration, then took a break, and chose Turbo Tax. I was delighted to breeze through their well laid out site and wondered why I had not tried Turbo Tax before. Yes, I made some calls for assistance/advice and each call was readily/politely handled. For the price, I still say it's a bargain because of how incredibly well this tax preparation went, of course all due to Team Turbo. I encourage anyone, everyone to use their service! Respectfully, I thank you Turbo Tax!!!
Date published: 2023-03-15
Rated 4 out of 5 by from Works Well I like how easy it is to use. If i had all my documents prepared i would have been done in an hour. I absolutely hate constantly trying to get me to up the price and how the fee keeps increasing until i get to submission. It is ridiculous that i cannot submit this review without putting a nickname instead of it just being anonymous.
Date published: 2023-03-15
Rated 5 out of 5 by from there great It was very helpful and easy.to understand great ..
Date published: 2023-03-15
Rated 5 out of 5 by from TurboTax is awesome! Easy, straight forward, a highschooler could do it.
Date published: 2023-03-15
Rated 4 out of 5 by from Does its job. I can do without knowing my previous year's tax return. It's confusing when I try to file this year's return and last year's record keeps popping up on my screen.
Date published: 2023-03-15
Rated 5 out of 5 by from Getting easier Thanks to Turbo Tax- running my own business is easier every year! Turbo Tax explains everything in easy to understand instructions & or suggestions. This time of year can get confusing, rest assured if you fall off the track, Turbo Tax will catch you in mid air & ask if you’d like to continue or review a question or two!
Date published: 2023-03-15
Rated 3 out of 5 by from Average Fast, easy, but still possible to make errors. Would use again.
Date published: 2023-03-15
Rated 4 out of 5 by from Simple Process, but... I've used TurboTax for years, since I began filing my taxes. I understand charging a fee to file your taxes, but why charge a fee to pay the fee out of my refund? Not only are they getting the 59 dollars that it costs to file but they're also getting 39 dollars to process that payment. To me that is ridiculous and it's also one of the main reasons I don't use their other services. The tax preparation is great and easy to use but I can't help but to feel like they are getting over on their customers. That's the only drawback for me.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6792