TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Predatory -- would like to be included in next CA Turbo tax uses their online platform convenience to consistently slip in advertisements for products that are not needed. I must have declined their max program 5 times. It seems that I am more likely to accidentally enroll in a program than knowingly sign up for it. 39 dollars to process from taxes seems predatory as well. Even the information they collect on you seems placed in a way to make it seem mandatory not optional.
Date published: 2023-03-12
Rated 2 out of 5 by from Turbotax will mandate their own product and price Turbotax will mandate their own product and price right in the middle of the filing experience after I have spent hours in the process. I don't mind paying more for the right service but I don't like these deceptive strategies to get me to pay more.
Date published: 2023-03-12
Rated 5 out of 5 by from Awesome Service Turbo Tax is a wonderful service that I will use for years to come.
Date published: 2023-03-12
Rated 5 out of 5 by from Still loving Turbotax! I've been using turbotax for almost a decade now. While taxes can be daunting, the tax experts really do help ease any anxiety. Always get audit defense. $70 bucks is a lot less than the IRS coming an auditing you. Also, pro tip. When uploading documents, rename them. If you get a 1099 form, change the filename to 1099.jpg/pdf/etc. Not only does it help tax experts easily identify what's what. It helps the process go by faster. This year it only took 2 hours to files taxes!
Date published: 2023-03-12
Rated 2 out of 5 by from Only because I had to TurboTax has become more money-grubbing over the years. I will not continue to file with them in the future. 59$ per state and continual price increases with no functional change to the platform.
Date published: 2023-03-12
Rated 5 out of 5 by from I have been using Turbo tax for years now I am excited that Turbo have live agents that can help you get the best refund possible. I have been using the service for years and a very satisfied.
Date published: 2023-03-12
Rated 5 out of 5 by from I like turbo tax The lady that helped me with my TurboTax was very nice polite and well informed!
Date published: 2023-03-12
Rated 5 out of 5 by from Easy to use Program walks you through everything and has links to answer any questions. I'm confident the returns are done correctly and I don't have to worry.
Date published: 2023-03-12
Rated 1 out of 5 by from Terribly glitchy I entered my home office info multiple times and no matter what I did, it would reset the entire section to "start" as if it nothing had been entered. I spent hours on the phone with tech support, and customer service. They even remoted in and got the same problem after we cleared the cache, downloaded all chrome updates etc. Nothing fixed it even when they spoke to "back office." So I cleared my entire return and had to redo my taxes all over again from scratch and then got to that section and it still did the same thing. In the end I just had to send my return as is and lose a few thousand dollars that I would have received. Bottom line is, there is a series of bad code in the work related deductions for home office. In addition, some of last years stuff automatically seemed to carry over to this year's return when I didn't ask it to. After using the program for MANY years, I have never run into any problems until this year and it cost me incredible amounts of time, money, and frustration. I can only imagine how many others experienced this. I will likely use another platform next year if they haven't fired the person who screwed everything up.
Date published: 2023-03-12
Rated 4 out of 5 by from Pretty Easy Process Had a relatively easy time filing my 2022 Tax Return
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6758
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Predatory -- would like to be included in next CA Turbo tax uses their online platform convenience to consistently slip in advertisements for products that are not needed. I must have declined their max program 5 times. It seems that I am more likely to accidentally enroll in a program than knowingly sign up for it. 39 dollars to process from taxes seems predatory as well. Even the information they collect on you seems placed in a way to make it seem mandatory not optional.
Date published: 2023-03-12
Rated 2 out of 5 by from Turbotax will mandate their own product and price Turbotax will mandate their own product and price right in the middle of the filing experience after I have spent hours in the process. I don't mind paying more for the right service but I don't like these deceptive strategies to get me to pay more.
Date published: 2023-03-12
Rated 5 out of 5 by from Awesome Service Turbo Tax is a wonderful service that I will use for years to come.
Date published: 2023-03-12
Rated 5 out of 5 by from Still loving Turbotax! I've been using turbotax for almost a decade now. While taxes can be daunting, the tax experts really do help ease any anxiety. Always get audit defense. $70 bucks is a lot less than the IRS coming an auditing you. Also, pro tip. When uploading documents, rename them. If you get a 1099 form, change the filename to 1099.jpg/pdf/etc. Not only does it help tax experts easily identify what's what. It helps the process go by faster. This year it only took 2 hours to files taxes!
Date published: 2023-03-12
Rated 2 out of 5 by from Only because I had to TurboTax has become more money-grubbing over the years. I will not continue to file with them in the future. 59$ per state and continual price increases with no functional change to the platform.
Date published: 2023-03-12
Rated 5 out of 5 by from I have been using Turbo tax for years now I am excited that Turbo have live agents that can help you get the best refund possible. I have been using the service for years and a very satisfied.
Date published: 2023-03-12
Rated 5 out of 5 by from I like turbo tax The lady that helped me with my TurboTax was very nice polite and well informed!
Date published: 2023-03-12
Rated 5 out of 5 by from Easy to use Program walks you through everything and has links to answer any questions. I'm confident the returns are done correctly and I don't have to worry.
Date published: 2023-03-12
Rated 1 out of 5 by from Terribly glitchy I entered my home office info multiple times and no matter what I did, it would reset the entire section to "start" as if it nothing had been entered. I spent hours on the phone with tech support, and customer service. They even remoted in and got the same problem after we cleared the cache, downloaded all chrome updates etc. Nothing fixed it even when they spoke to "back office." So I cleared my entire return and had to redo my taxes all over again from scratch and then got to that section and it still did the same thing. In the end I just had to send my return as is and lose a few thousand dollars that I would have received. Bottom line is, there is a series of bad code in the work related deductions for home office. In addition, some of last years stuff automatically seemed to carry over to this year's return when I didn't ask it to. After using the program for MANY years, I have never run into any problems until this year and it cost me incredible amounts of time, money, and frustration. I can only imagine how many others experienced this. I will likely use another platform next year if they haven't fired the person who screwed everything up.
Date published: 2023-03-12
Rated 4 out of 5 by from Pretty Easy Process Had a relatively easy time filing my 2022 Tax Return
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6758