TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Lisandra at CS was awesome Lisandra at CS was awesome clearing up issue with state filing
Date published: 2021-05-17
Rated 2 out of 5 by from tubotax premier 2020 Turbo Tax premier transferred my information from last years return well. However the interview format would not access the supporting details pages that had been used previously. I had to switch to forms view to access and update them. I declined to import documents the first time I opened TurboTax premier because I didn't have my logins and passwords handy. The next time I opened the product, the option to import would not appear even though I picked the topic of start from the beginning. Again I had to resort to forms view to access import and I had to reenter from forms for each company that I wanted to import. Bottom line is this year's version was much less user friendly.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Eddie helped me out with no problem thank you very much for everything
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awesome Process was easy. Access to tax preparer professionals is definitely a plus. Worked well for me.
Date published: 2021-05-17
Rated 4 out of 5 by from TURBO Tax 2020 good, needs tweaking to make more user friendly requiring a minimum number of characters is an example of a non-necessary item.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Easy and Thorough! I was hesitant to use an online tax service, especially when they are FREE. TurboTax was easy to use and they double check everything. TurboTax's free options is great but if you need a little help, their affordable options to have professional assistance was helpful. Thank you TurboTax for making filing taxes such an ease.
Date published: 2021-05-17
Rated 3 out of 5 by from Great for last minute I over paid, but wanted be sure to get stuff right, Appreciated most of the help esp: Sabrina.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is awesome This was an easy process to do. I recommend this to anyone.
Date published: 2021-05-17
Rated 3 out of 5 by from Not as good as last year. I bought a new PC without a CD drive, so I had to download the program online. The process to accomplish this was not straightforward. I had to fumble around on the Intuit site for an hour before I finally succeeded. Then, when I got into the program, it was unable to import anything from my 2019 TurboTax return, or the 2019 PDF generated by TurboTax (even though it initially claimed that it did). I went back a few times and retried, but no luck. My taxes are pretty simple, so I was able to enter all of the info from scratch. But it was annoying that a convenience I enjoyed last year wasn't there this year.
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax - Great, but needs user-friendly updates 1. When entering income/deduction items and returning back to the summary, TT needs to return you to the next section, NOT the top, requiring you to scroll down. 2. When e-filing my friend's return, the pre-population of the AGI field is evidently incorrect, since the IRS rejected the return, and I triple-checked the entry.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 672
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Lisandra at CS was awesome Lisandra at CS was awesome clearing up issue with state filing
Date published: 2021-05-17
Rated 2 out of 5 by from tubotax premier 2020 Turbo Tax premier transferred my information from last years return well. However the interview format would not access the supporting details pages that had been used previously. I had to switch to forms view to access and update them. I declined to import documents the first time I opened TurboTax premier because I didn't have my logins and passwords handy. The next time I opened the product, the option to import would not appear even though I picked the topic of start from the beginning. Again I had to resort to forms view to access import and I had to reenter from forms for each company that I wanted to import. Bottom line is this year's version was much less user friendly.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Eddie helped me out with no problem thank you very much for everything
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awesome Process was easy. Access to tax preparer professionals is definitely a plus. Worked well for me.
Date published: 2021-05-17
Rated 4 out of 5 by from TURBO Tax 2020 good, needs tweaking to make more user friendly requiring a minimum number of characters is an example of a non-necessary item.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Easy and Thorough! I was hesitant to use an online tax service, especially when they are FREE. TurboTax was easy to use and they double check everything. TurboTax's free options is great but if you need a little help, their affordable options to have professional assistance was helpful. Thank you TurboTax for making filing taxes such an ease.
Date published: 2021-05-17
Rated 3 out of 5 by from Great for last minute I over paid, but wanted be sure to get stuff right, Appreciated most of the help esp: Sabrina.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is awesome This was an easy process to do. I recommend this to anyone.
Date published: 2021-05-17
Rated 3 out of 5 by from Not as good as last year. I bought a new PC without a CD drive, so I had to download the program online. The process to accomplish this was not straightforward. I had to fumble around on the Intuit site for an hour before I finally succeeded. Then, when I got into the program, it was unable to import anything from my 2019 TurboTax return, or the 2019 PDF generated by TurboTax (even though it initially claimed that it did). I went back a few times and retried, but no luck. My taxes are pretty simple, so I was able to enter all of the info from scratch. But it was annoying that a convenience I enjoyed last year wasn't there this year.
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax - Great, but needs user-friendly updates 1. When entering income/deduction items and returning back to the summary, TT needs to return you to the next section, NOT the top, requiring you to scroll down. 2. When e-filing my friend's return, the pre-population of the AGI field is evidently incorrect, since the IRS rejected the return, and I triple-checked the entry.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 672