TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Still good after several years Just simple for me to use. No issues so far. Excellent and Accurate
Date published: 2023-03-16
Rated 5 out of 5 by from Simple, friendly, efficient. Effortless. 90 minutes well-spent. Single criticism: if it's immediately obvious your deductions won't meet the standard deduction, it's silly to spend the time proving the point to yourself.
Date published: 2023-03-16
Rated 2 out of 5 by from Too expensive Ive been using turbotax for years but its too expensive, might have to find an alternative. They should charge you based on the amount you'll receive. my whole refund is practically gone because of you all.
Date published: 2023-03-16
Rated 2 out of 5 by from Speedy! It didn't allow me to place a coupon code. I enjoyed the speed.
Date published: 2023-03-16
Rated 5 out of 5 by from very easy good experience with the online format. Thank you for this method
Date published: 2023-03-16
Rated 5 out of 5 by from Mostly good TT for Business. We are an S Corp for Federal Return; and a Corp for NJ State (NOT an S Corp.) 4 years ago or so I mistakenly purchased the NJ - S corp. I corrected my error and now only buy and download NJ State Corp. However, at the very end of preparing the state taxes and I am on the ready to efile page states are listed as 1):New Jersey and another one 2) New Jersey. There is no indication as to which return I have prepared or which New Jersey is for an S. I spent over an hour with a specialist today. She had to work with another person, I think. They could NOT remove the S New Jersey. The specialist worked hard on this (Andrea), but in the end she just had to tell me the NJ Corp was at the top of the list. Can't this be fixed -- designate that it is for an S corp. By the way, "remove states" never worked because I had never paid for the NJ S Corp State . So why is it listed under eFile?
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is really fast and easy! I have used Turbo Tax for years, and I love how easy and fast it is to do the taxes myself. The only issue I think I would have is how often they try and upsell you, and if you accidently click on something you can't take it back and they wont give you a refund for it. But other than that I love it and will continue to use it every year!
Date published: 2023-03-16
Rated 5 out of 5 by from turbo tax rocks Amazing experience as usual, but my situation changed so no extra help needed other then a few pop ups this year!
Date published: 2023-03-16
Rated 3 out of 5 by from Program is not complete - Like Kind Exchange is a I am very disappointed to experience that the program interview does not respond when prompted regarding a like kind exchange of property. Form 8824 exists but the step by step process does not work
Date published: 2023-03-16
Rated 3 out of 5 by from Turbo Tax is too Expensive First there are constant up-sells to pay more for the service. Very annoying. Second, I have a very simple account (retired, one pension, no house) and had to pay $118 for filing federal and state. What happened to 0/0? Does anyone actually get this deal?
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6594
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Still good after several years Just simple for me to use. No issues so far. Excellent and Accurate
Date published: 2023-03-16
Rated 5 out of 5 by from Simple, friendly, efficient. Effortless. 90 minutes well-spent. Single criticism: if it's immediately obvious your deductions won't meet the standard deduction, it's silly to spend the time proving the point to yourself.
Date published: 2023-03-16
Rated 2 out of 5 by from Too expensive Ive been using turbotax for years but its too expensive, might have to find an alternative. They should charge you based on the amount you'll receive. my whole refund is practically gone because of you all.
Date published: 2023-03-16
Rated 2 out of 5 by from Speedy! It didn't allow me to place a coupon code. I enjoyed the speed.
Date published: 2023-03-16
Rated 5 out of 5 by from very easy good experience with the online format. Thank you for this method
Date published: 2023-03-16
Rated 5 out of 5 by from Mostly good TT for Business. We are an S Corp for Federal Return; and a Corp for NJ State (NOT an S Corp.) 4 years ago or so I mistakenly purchased the NJ - S corp. I corrected my error and now only buy and download NJ State Corp. However, at the very end of preparing the state taxes and I am on the ready to efile page states are listed as 1):New Jersey and another one 2) New Jersey. There is no indication as to which return I have prepared or which New Jersey is for an S. I spent over an hour with a specialist today. She had to work with another person, I think. They could NOT remove the S New Jersey. The specialist worked hard on this (Andrea), but in the end she just had to tell me the NJ Corp was at the top of the list. Can't this be fixed -- designate that it is for an S corp. By the way, "remove states" never worked because I had never paid for the NJ S Corp State . So why is it listed under eFile?
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is really fast and easy! I have used Turbo Tax for years, and I love how easy and fast it is to do the taxes myself. The only issue I think I would have is how often they try and upsell you, and if you accidently click on something you can't take it back and they wont give you a refund for it. But other than that I love it and will continue to use it every year!
Date published: 2023-03-16
Rated 5 out of 5 by from turbo tax rocks Amazing experience as usual, but my situation changed so no extra help needed other then a few pop ups this year!
Date published: 2023-03-16
Rated 3 out of 5 by from Program is not complete - Like Kind Exchange is a I am very disappointed to experience that the program interview does not respond when prompted regarding a like kind exchange of property. Form 8824 exists but the step by step process does not work
Date published: 2023-03-16
Rated 3 out of 5 by from Turbo Tax is too Expensive First there are constant up-sells to pay more for the service. Very annoying. Second, I have a very simple account (retired, one pension, no house) and had to pay $118 for filing federal and state. What happened to 0/0? Does anyone actually get this deal?
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6594