TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Cherry da TurboTax Easy to use and fast. Will always use again in the future.
Date published: 2023-03-23
Rated 5 out of 5 by from Always convenient and easy to use used year after year and decided to go with a CPA last year... ended up right back here this year! Will definitely be using from here on out!
Date published: 2023-03-23
Rated 1 out of 5 by from Expensive for nothing Waste of money and they raise the price as you’ve put so much time and effort in.
Date published: 2023-03-23
Rated 5 out of 5 by from Easy, self apded Very easy to use, navigating back to front very easy saves data so you don't have re input
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax was good, but not perfect this time. When filling out the 1099 forms, Alice had 3 and Jim had 1. But when I went to Alice's second form, you assumed it was for Jim. When I finished, I had to go back and change the name. 4 blank forms were later found in error. Finished product was OK. Not a big problem.
Date published: 2023-03-23
Rated 5 out of 5 by from Wonderful Instructions supper easy to follow, will continue to use Turbo Tax Thank you
Date published: 2023-03-23
Rated 1 out of 5 by from Terrible It use to be an affordable and easy way to file taxes, not sure what has happened but $270 to file both state and federal and keeps getting rejected. Tried now 4 times and nobody helpful. I will be going back to a local tax person or another service next year.
Date published: 2023-03-23
Rated 3 out of 5 by from very convienient but priced to high Easy to use but I feel for just a software program, the price is to high
Date published: 2023-03-23
Rated 4 out of 5 by from Major Problems with TurboTax on a Mac I was using an iMac with 128GB RAM installed, with the latest version of macOS Ventura and BitDefender installed as an antivirus app. TurboTax was updated to the latest version as of 3/23/2023. TurboTax wouldn't allow many fields to be filled in, coming up with an error message stating "Hmm, looks like we've hit a snag," and not providing any further information to allow debugging the problem. I spent multiple hours on the phone with a number of Intuit tech support people. Lauren V. was superb. We ended up moving TurboTax to a macBook Pro laptop, which was running the same macOS version, but used Norton antivirus software. This worked correctly. It's not clear whether the issue was related to running TurboTax on a different computer or changing the antivirus software. In any event, we got it to run correctly. I can't praise Lauren V enough. She knows her stuff and was extremely pleasant to deal with.
Date published: 2023-03-23
Rated 5 out of 5 by from TURBOTAX ROCK!!!! This is my first time filing myself. wasn't to bad
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5938
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Cherry da TurboTax Easy to use and fast. Will always use again in the future.
Date published: 2023-03-23
Rated 5 out of 5 by from Always convenient and easy to use used year after year and decided to go with a CPA last year... ended up right back here this year! Will definitely be using from here on out!
Date published: 2023-03-23
Rated 1 out of 5 by from Expensive for nothing Waste of money and they raise the price as you’ve put so much time and effort in.
Date published: 2023-03-23
Rated 5 out of 5 by from Easy, self apded Very easy to use, navigating back to front very easy saves data so you don't have re input
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax was good, but not perfect this time. When filling out the 1099 forms, Alice had 3 and Jim had 1. But when I went to Alice's second form, you assumed it was for Jim. When I finished, I had to go back and change the name. 4 blank forms were later found in error. Finished product was OK. Not a big problem.
Date published: 2023-03-23
Rated 5 out of 5 by from Wonderful Instructions supper easy to follow, will continue to use Turbo Tax Thank you
Date published: 2023-03-23
Rated 1 out of 5 by from Terrible It use to be an affordable and easy way to file taxes, not sure what has happened but $270 to file both state and federal and keeps getting rejected. Tried now 4 times and nobody helpful. I will be going back to a local tax person or another service next year.
Date published: 2023-03-23
Rated 3 out of 5 by from very convienient but priced to high Easy to use but I feel for just a software program, the price is to high
Date published: 2023-03-23
Rated 4 out of 5 by from Major Problems with TurboTax on a Mac I was using an iMac with 128GB RAM installed, with the latest version of macOS Ventura and BitDefender installed as an antivirus app. TurboTax was updated to the latest version as of 3/23/2023. TurboTax wouldn't allow many fields to be filled in, coming up with an error message stating "Hmm, looks like we've hit a snag," and not providing any further information to allow debugging the problem. I spent multiple hours on the phone with a number of Intuit tech support people. Lauren V. was superb. We ended up moving TurboTax to a macBook Pro laptop, which was running the same macOS version, but used Norton antivirus software. This worked correctly. It's not clear whether the issue was related to running TurboTax on a different computer or changing the antivirus software. In any event, we got it to run correctly. I can't praise Lauren V enough. She knows her stuff and was extremely pleasant to deal with.
Date published: 2023-03-23
Rated 5 out of 5 by from TURBOTAX ROCK!!!! This is my first time filing myself. wasn't to bad
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5938