TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from First time user This was the first time I prepared my taxes with turbo tax
Date published: 2023-03-20
Rated 5 out of 5 by from Love turbotax always free for military and super easy to use. highly recommend
Date published: 2023-03-20
Rated 5 out of 5 by from Quick, easy, and military-friendly Easiest tax experience, with a military discount! Thank you!
Date published: 2023-03-20
Rated 5 out of 5 by from Is good is very good, very very good, me like, me not angy
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is great! Super easy to use. The easiest way to file your taxes
Date published: 2023-03-20
Rated 1 out of 5 by from Turbo Tax is not free. Turbo Tax commercials and advertisements claim to be a free service, but are not. Very misleading
Date published: 2023-03-20
Rated 5 out of 5 by from Fast and easy Very impressed with how easy it was to use and using the live expert Shantrel was even better.
Date published: 2023-03-20
Rated 5 out of 5 by from Awesome Not Bad a little confusing then it may be just me.
Date published: 2023-03-20
Rated 2 out of 5 by from Shady TurboTax was fast and efficient, but when it came to payment, things started to seem shady. To start, my account automatically had the Premium option on, and it was the lowest option I could select. It came across that the company was trying to add more fees. Multiple times it tried to get me to upgrade from Premium... even though there are 2 options cheaper - one of them being free. They just make it harder to access or be aware of the cheaper options from the account profile standpoint. You would need to either know beforehand or do some google searches. Then it will ask if you want to pay for their service with your refund which will add another fee just for using this service. On top of that, you get another fee which increases based on the filing options - just requesting to include them sending your state return in, too. So, you will be paying: Taxes Owed + Filing Option + Fee just for paying them with your Refund + Fee for including State (which is already included and filed; increases based on filing option) If you choose to pay with your CC, they go straight to Card Information to Pay Now, without giving you another chance to review what you are paying in total and their itemized fees.
Date published: 2023-03-20
Rated 5 out of 5 by from Quick and Easy!! I have used TurboTax for the past several years and always quick and easy. I have never had a problem and get my refund quickly.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 5905
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from First time user This was the first time I prepared my taxes with turbo tax
Date published: 2023-03-20
Rated 5 out of 5 by from Love turbotax always free for military and super easy to use. highly recommend
Date published: 2023-03-20
Rated 5 out of 5 by from Quick, easy, and military-friendly Easiest tax experience, with a military discount! Thank you!
Date published: 2023-03-20
Rated 5 out of 5 by from Is good is very good, very very good, me like, me not angy
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is great! Super easy to use. The easiest way to file your taxes
Date published: 2023-03-20
Rated 1 out of 5 by from Turbo Tax is not free. Turbo Tax commercials and advertisements claim to be a free service, but are not. Very misleading
Date published: 2023-03-20
Rated 5 out of 5 by from Fast and easy Very impressed with how easy it was to use and using the live expert Shantrel was even better.
Date published: 2023-03-20
Rated 5 out of 5 by from Awesome Not Bad a little confusing then it may be just me.
Date published: 2023-03-20
Rated 2 out of 5 by from Shady TurboTax was fast and efficient, but when it came to payment, things started to seem shady. To start, my account automatically had the Premium option on, and it was the lowest option I could select. It came across that the company was trying to add more fees. Multiple times it tried to get me to upgrade from Premium... even though there are 2 options cheaper - one of them being free. They just make it harder to access or be aware of the cheaper options from the account profile standpoint. You would need to either know beforehand or do some google searches. Then it will ask if you want to pay for their service with your refund which will add another fee just for using this service. On top of that, you get another fee which increases based on the filing options - just requesting to include them sending your state return in, too. So, you will be paying: Taxes Owed + Filing Option + Fee just for paying them with your Refund + Fee for including State (which is already included and filed; increases based on filing option) If you choose to pay with your CC, they go straight to Card Information to Pay Now, without giving you another chance to review what you are paying in total and their itemized fees.
Date published: 2023-03-20
Rated 5 out of 5 by from Quick and Easy!! I have used TurboTax for the past several years and always quick and easy. I have never had a problem and get my refund quickly.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 5905