TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Process Easy to use and submit. Very structured and comprehensive.
Date published: 2023-03-25
Rated 3 out of 5 by from Useability has decreased a lot. I have always appreciated the ease of using Turbo Tax. Until this year! It had me going in circles and at one point I had to call customer service to back out of an unclear and confusing section. Please eliminate the pronoun "You" and replace it with the name of the individual that is being worked on.
Date published: 2023-03-25
Rated 4 out of 5 by from Still Worth the Extra Cost While TurboTax is the most expensive for the premium offerings, it has been the easiest for me to work with over the years. Having Uber income, crypto mining income and foreign investments mean I always need the higher tier products. I have tried a few cheaper alternatives but always came back to finish here at TurboTax because it just goes smoother. Some of the import features still make mistakes. If there was a cheaper alternative that wasn't substantially more effort to complete, I would go that route but I have yet to find it.
Date published: 2023-03-25
Rated 5 out of 5 by from Good experience Guided me through all the necessary/required steps - based on tax expertise. I didn't have to become expert in all the nuances of the tax code.
Date published: 2023-03-25
Rated 5 out of 5 by from Excellent product & assistance The live-expert help was great! I was particularly impressed by the speed of travel through the system.
Date published: 2023-03-25
Rated 3 out of 5 by from Too expensive Turbo tx is easy to use but the cost has become ridiculous and I will be looking for other electronic options for filing next year.
Date published: 2023-03-25
Rated 1 out of 5 by from Suppose to be easy and free!!! So, if you went the free route and sent your taxes to IRS and got denied cause of a form 8862. Just know I had to upgrade my turbotax to the next tier and pay for the service. Like magic all of the sudden it works
Date published: 2023-03-25
Rated 5 out of 5 by from Summer is awesome! Summer was able to walk me through the Marketplace and get my refund going!
Date published: 2023-03-25
Rated 5 out of 5 by from TURBO TAX IS AWESOME.I EASY TO USE, BUT HARD TO GET IN TOUCH FOR PERSONAL HELP.
Date published: 2023-03-25
Rated 1 out of 5 by from so frustrating I started with the online version of turbotax and came to the to file then was surprised with the additional add on amounts. I didn't want to pay that much to get my refund so i purchased the desktop version. The online version doesn't let you download unless you pay so, i had to start all over again. Then the desktop version wanted to verify with the online version and somehow it deleted the desktop version and put me back into the online. After three times doing my taxes i finally got through. I have done my taxes for 51 times and this was the worst.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5817
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Process Easy to use and submit. Very structured and comprehensive.
Date published: 2023-03-25
Rated 3 out of 5 by from Useability has decreased a lot. I have always appreciated the ease of using Turbo Tax. Until this year! It had me going in circles and at one point I had to call customer service to back out of an unclear and confusing section. Please eliminate the pronoun "You" and replace it with the name of the individual that is being worked on.
Date published: 2023-03-25
Rated 4 out of 5 by from Still Worth the Extra Cost While TurboTax is the most expensive for the premium offerings, it has been the easiest for me to work with over the years. Having Uber income, crypto mining income and foreign investments mean I always need the higher tier products. I have tried a few cheaper alternatives but always came back to finish here at TurboTax because it just goes smoother. Some of the import features still make mistakes. If there was a cheaper alternative that wasn't substantially more effort to complete, I would go that route but I have yet to find it.
Date published: 2023-03-25
Rated 5 out of 5 by from Good experience Guided me through all the necessary/required steps - based on tax expertise. I didn't have to become expert in all the nuances of the tax code.
Date published: 2023-03-25
Rated 5 out of 5 by from Excellent product & assistance The live-expert help was great! I was particularly impressed by the speed of travel through the system.
Date published: 2023-03-25
Rated 3 out of 5 by from Too expensive Turbo tx is easy to use but the cost has become ridiculous and I will be looking for other electronic options for filing next year.
Date published: 2023-03-25
Rated 1 out of 5 by from Suppose to be easy and free!!! So, if you went the free route and sent your taxes to IRS and got denied cause of a form 8862. Just know I had to upgrade my turbotax to the next tier and pay for the service. Like magic all of the sudden it works
Date published: 2023-03-25
Rated 5 out of 5 by from Summer is awesome! Summer was able to walk me through the Marketplace and get my refund going!
Date published: 2023-03-25
Rated 5 out of 5 by from TURBO TAX IS AWESOME.I EASY TO USE, BUT HARD TO GET IN TOUCH FOR PERSONAL HELP.
Date published: 2023-03-25
Rated 1 out of 5 by from so frustrating I started with the online version of turbotax and came to the to file then was surprised with the additional add on amounts. I didn't want to pay that much to get my refund so i purchased the desktop version. The online version doesn't let you download unless you pay so, i had to start all over again. Then the desktop version wanted to verify with the online version and somehow it deleted the desktop version and put me back into the online. After three times doing my taxes i finally got through. I have done my taxes for 51 times and this was the worst.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5817